Almost Had to Send My New Computer Back to the Factory
I was almost done "working," and I'm looking forward to a relaxing afternoon reading, when the bluetooth mouse stopped working.
I did a lot of googling, battery changing, etc., with no luck.
I did an HP chat, and a tech in India named Ashrafel Islam took over my computer. It was very interesting watching him try out different things. After about an hour, and four reboots, he told me it was a hardware problem, and that I had to sent the computer in -- 10 day turnaround.
But then he tried one more thing, and it worked. There was another service that Bluetooth was dependent on, and that had to be started. Something might have happened to that weeks ago, but it wasn't until I rebooted that it failed.
So, an interesting experience, and I appreciate not having to be without for a few weeks. The remote control is certainly better than being on the phone and following directions.