Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Amazon amazing
Old 09-21-2013, 10:32 PM   #1
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
pb4uski's Avatar
 
Join Date: Nov 2010
Location: Vermont & Sarasota, FL
Posts: 16,396
Amazon amazing

DS and I rented an Amazon video the other night. While Amazon usually works well for me, the other night it kept pausing to buffer - very annoying but we muddled through it.

Well, I just received an email from Amazon that they noticed that I experienced poor video playback and they apologized and issued me a full refund of the rental fee. And I didn't even complain!

Amazing how they knew that and impressive that they took the initiative to make it right. Bravo!
__________________

__________________
If something cannot endure laughter.... it cannot endure.
Patience is the art of concealing your impatience.
Slow and steady wins the race.
pb4uski is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 09-21-2013, 10:44 PM   #2
Recycles dryer sheets
beowulf's Avatar
 
Join Date: Oct 2007
Posts: 466
Actually, it was NSA that noticed as they monitored what you were watching to make sure you weren't looking at anything potentially dangerous and they notified Amazon that there was a problem with delivery .
__________________

__________________
Mission accomplished - not necessarily ER, but certainly R.
beowulf is offline   Reply With Quote
Old 09-21-2013, 10:59 PM   #3
Thinks s/he gets paid by the post
 
Join Date: Nov 2011
Posts: 2,356
Netflix has been sluggish lately too during evenings to the point of being essentially unwatchable. Though all streaming devices buffer incoming data, some struggle more than others. The Sony box for our TV has more trouble than does a computer. I'm not sure why that should be the case.
__________________
GrayHare is offline   Reply With Quote
Old 09-22-2013, 01:38 AM   #4
Moderator
bssc's Avatar
 
Join Date: Dec 2005
Posts: 9,923
Just paused Amazon right now to check something. Been having great service but good to know that they would be there for me if necessary.
__________________
Angels danced on the day that you were born.
bssc is offline   Reply With Quote
Old 09-22-2013, 07:56 AM   #5
Full time employment: Posting here.
Redbugdave's Avatar
 
Join Date: Apr 2006
Location: Columbia, SC
Posts: 959
Utube has gotten miserable. I give up with them...
__________________
"I either want less corruption, or more chance to participate in it." Ashleigh Brilliant
Redbugdave is offline   Reply With Quote
Old 09-22-2013, 08:08 AM   #6
Full time employment: Posting here.
 
Join Date: May 2008
Posts: 589
Most likely it is traffic shaping by your ISP. Streaming takes a lot of bandwidth, and while the old pipes can handle some people doing it, it can't handle most people streaming. I've used video conferencing for 5-6 years now, and the standard cable connections inability to really handle that application as well is even more noticeable, the lag is horrible, reminiscent to using dial up to browse the web 15 years ago.

It's going to be a big deal for me to live in an area with gigabit connections for my next move.
__________________
plex is offline   Reply With Quote
Old 09-22-2013, 08:38 AM   #7
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
REWahoo's Avatar
 
Join Date: Jun 2002
Location: Texas Hill Country
Posts: 42,068
Quote:
Originally Posted by plex View Post
...and while the old pipes can handle some people doing it...
Enough with the geezer sex jokes...
__________________
Numbers is hard

When I hit 70, it hit back

Retired in 2005 at age 58, no pension
REWahoo is offline   Reply With Quote
Old 09-22-2013, 09:01 AM   #8
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Mulligan's Avatar
 
Join Date: May 2009
Posts: 7,369
Quote:
Originally Posted by REWahoo View Post
Enough with the geezer sex jokes...
Congrats RE, you move to the head of the class with that comment!
__________________
Mulligan is offline   Reply With Quote
Old 09-22-2013, 10:41 AM   #9
Administrator
W2R's Avatar
 
Join Date: Jan 2007
Location: New Orleans
Posts: 38,822
Quote:
Originally Posted by plex View Post
Most likely it is traffic shaping by your ISP. Streaming takes a lot of bandwidth, and while the old pipes can handle some people doing it, it can't handle most people streaming. I've used video conferencing for 5-6 years now, and the standard cable connections inability to really handle that application as well is even more noticeable, the lag is horrible, reminiscent to using dial up to browse the web 15 years ago.

It's going to be a big deal for me to live in an area with gigabit connections for my next move.
I seldom stream video for some reason. From what you are saying, it sounds like video streaming capabilities have really gone downhill. Fortunately my video games do not rely upon video streaming and I prefer to play those games that one can play offline.

To me it seems so spooky that Amazon (and/or ISP) would know about the poor quality video playback the OP endured. I guess Big Brother really IS watching you.
__________________
Already we are boldly launched upon the deep; but soon we shall be lost in its unshored, harbourless immensities.

- - H. Melville, 1851
W2R is offline   Reply With Quote
Old 09-22-2013, 08:55 PM   #10
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Sep 2005
Location: Northern IL
Posts: 18,255
Quote:
Originally Posted by W2R View Post
...
To me it seems so spooky that Amazon (and/or ISP) would know about the poor quality video playback the OP endured. I guess Big Brother really IS watching you.
Spooky? Big Brother? I don't get that.

Amazon provides the feed. Their computers are monitoring it for quality. Hat's off to them to credit their customers when their service was not up to their standards, and to do it w/o even getting a complaint. How is that 'so spooky'?

If your lawn service came by, and saw the grass really didn't need cutting for another week, so left you a note that they will be back next week, no charge for this week - would that be labeled 'so spooky' or 'Big Brother'? This is the networked equivalent, I don't see any difference.

-ERD50
__________________
ERD50 is offline   Reply With Quote
Old 09-22-2013, 10:35 PM   #11
Recycles dryer sheets
 
Join Date: Jan 2013
Location: Lafayette
Posts: 267
I tried Hulu (free version) for the first time last week, just because they have the Inspector Morse series. yay!
But they continually freeze and go back to the beginning. I thought it was because I was using the free version--oh well.
Then I read in the discussion forums that even the Hulu Plus people have the same problem. There were various remedies proposed by the Hulu people, but they really didn't get rid of the problem.
Wow, if I was paying Hulu I would really be upset at the service.
Amazon Prime has been great lately, and I usually don't have any issues with Netflix streaming.
but Hulu? ugh, it's really tedious....
__________________
gardenfun is offline   Reply With Quote
Old 09-24-2013, 05:23 AM   #12
Full time employment: Posting here.
tangomonster's Avatar
 
Join Date: Mar 2006
Posts: 756
We started with a new free service that has about 3,000 independent films, documentaries, concerts, etc., many of which have been in film festivals:

Welcome to Snagfilms

During the (only) movie we watched, it streamed okay---the picture just broke up a couple of times for a second.

The catch: commercials! About one 30 second ad every 10 minutes. For free, I can live with that.
__________________
“It is not a sign of good health to be well adjusted to a sick society”.------Krishnamurti
tangomonster is offline   Reply With Quote
Old 09-24-2013, 06:46 AM   #13
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
pb4uski's Avatar
 
Join Date: Nov 2010
Location: Vermont & Sarasota, FL
Posts: 16,396
I couldn't live with that, even for free. I hate commercials.
__________________
If something cannot endure laughter.... it cannot endure.
Patience is the art of concealing your impatience.
Slow and steady wins the race.
pb4uski is offline   Reply With Quote
Old 09-24-2013, 07:35 AM   #14
Thinks s/he gets paid by the post
 
Join Date: Mar 2011
Posts: 3,695
I've had relatively good streaming here. Youtube, Netflix and Amazon; only a half-second re-buffer once or twice. Netfilx seems to be the best however; Amazon more so.

I DO like Amazon and their ability to provide excellent customer service. Seems that they've got the whole online business figured out.
__________________

__________________
Living well is the best revenge!
Retired @ 52 in 2005
marko is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


 

 
All times are GMT -6. The time now is 12:23 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.