Over the past month I have been spending some of my spare time dealing with a check forgery issue. My June homeowners association check never arrived but was cashed, I found out when the overdue notice came (with late fee) but saw the debit in my bank account. One month later we have 11 emails & letters with the HOA and 5 with the bank, in addition to 5 telephone calls. Yesterday in the mail I finally received the bank affidavits to be filled by both parties and returned. I know the answer to this, but how do people cope with this crap with they have jobs and no free time?
Stuff happens, this is no different. What irritates me is the bank gives me 30 days to provide them with notarized documents including affidavits from the intended payee, but takes 10 of those 30 days to tell me. Then the HOA assess a $25 late fee each month, as it considers every month to be late until all payments are up to date. Both of these will be resolved as they should, but it is amazing how much busy work these organizations generate. Having dealt with similar, bigger problems in the past, it is clear that some business difficulty and negative attitude is clearly a strategy to discourage people from pursuing legitimate complaints.
My guess is another month, one more late fee, 3 more emails / letters each to the HOA and bank to get this resolved.
Oh - the check was deposited by another back with no endorsement, just an account number.
Stuff happens, this is no different. What irritates me is the bank gives me 30 days to provide them with notarized documents including affidavits from the intended payee, but takes 10 of those 30 days to tell me. Then the HOA assess a $25 late fee each month, as it considers every month to be late until all payments are up to date. Both of these will be resolved as they should, but it is amazing how much busy work these organizations generate. Having dealt with similar, bigger problems in the past, it is clear that some business difficulty and negative attitude is clearly a strategy to discourage people from pursuing legitimate complaints.
My guess is another month, one more late fee, 3 more emails / letters each to the HOA and bank to get this resolved.
Oh - the check was deposited by another back with no endorsement, just an account number.