Corporate Orphan, that is good news for you guys. But like you I would be a bit suspicious and call again…to see if you get the same results.
From my conversation with the Anthem rep I was transferred to, it is my understanding the calls are routed to this area where there are Anthem reps sitting there performing queries for this exact question. At least that is what he told me.
I also wonder if the rep can give you any sort of confirmation code of his/her results or if they would agree to send you a letter stating your info was not part of it or anything that will give you confidence in their answer. It's the least they can do!!
p.s. I asked the rep why I had not gotten a letter but my daughter had. I was trying to gain some understanding as to how these letters were generated. He didn't know. My point was that I was the primary on the account and asked about Anthem picking up the name line of the minor. My daughter was on my account as part of "a household". THe records are linked. Again he didn't know but offered to put me in touch with someone who could help. I declined at that time. I'm not sure how much confidence I have with the way they generate the letters.