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Old 02-12-2015, 10:52 PM   #101
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If the problem was related to a fishing expedition to get credentials, then its both a social issue, as well as a systems issue. In one senses at least it is then related to the Edward Snowden as the same methods were used, getting access to an administrative password and going to town with it. So it is as much teaching administrators what about when and how it is ok to read email and surf the web as anything else. (Possibly also a sign that the admins are overworked and stressed out, being likley always on call)
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Old 02-13-2015, 09:19 AM   #102
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IMHO nothing better for the regulators to show an industry you mean business by putting C level execs in orange jumpsuits.
very doubtful that will happen
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Old 02-13-2015, 09:42 AM   #103
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From news reports this is not a HIPPA issue as the data breached was financial and not health records.
But I fully agree those responsible should be held accountable....Just not holding my breath. Those of us vets who had financial, and in some cases actual PHI, breached years ago by VA are still waiting for accountability. And VA has still not fully addressed its underlying issues.

FWIW- does no one else find it rather strange that we are all rushing to put our trust in credit freezes with a huge credit firm (Experian) that has (allegedly) been hacked recently for up to 200 million SSAN's...and cannot even tell who those folks are to notify them?!? I can find no offer of ANY identity theft protection being offered by that company for that data breach- or even waiving their normal credit freeze fees.
States Investigating Data Breach at Experian: Report - NBC News

IMHO- As troubling as these specific incidents are, these cases are symptomatic of the MUCH larger issue of globally lax cybersecurity.
I get it, Anthem lost some of the personal data(that can be PHI) but it didn't contain any treatment or medical information so it's not PHI, and HIPPA doesn't apply to the loss.

One of the issues in determining what has been accessed is the method the attacker used. If they used existing credentials and just ran a query it's tough. There are typically some tiny footprints left from a read only statement, depending on the DBMS, but they disappear very quickly.

I agree many organizations don't seem to have a handle on cybersecurity. We get to pay the cost for their ignorance.
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Old 02-13-2015, 10:38 AM   #104
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Starting at 2:00 p.m. today, all consumers affected by the hack can sign up for protective services free for 2 years. Evidently, they are taking this a bit more seriously, perhaps from the backlash they have received thus far. If I am not mistaken and from what I read last night, this may include $1,000,000 repair insurance coverage.
Info is on the Anthem website that was set up for this.

https://www.anthemfacts.com
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Old 02-13-2015, 11:37 AM   #105
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Starting at 2:00 p.m. today, all consumers affected by the hack can sign up for protective services free for 2 years. Evidently, they are taking this a bit more seriously, perhaps from the backlash they have received thus far. If I am not mistaken and from what I read last night, this may include $1,000,000 repair insurance coverage.
Info is on the Anthem website that was set up for this.

https://www.anthemfacts.com
Now if they would only let us know if we were affected.
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Old 02-13-2015, 11:43 AM   #106
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Bikerdude…my understanding is that if you are an Anthem customer you get this service. I'll know more when I call them or try to set it up after 2:00 p.m. (if I get to it today).

Here is a copy of the updated notice with todays date. It says nothing about waiting to see if you are affected.

"Anthem Provides Update on Id Theft Services for Members Affected By Cyber Attack"

"Consumers will be able to sign up for identity theft repair and credit monitoring services -- offered free of charge for two years -- beginning Friday at 2 p.m. ET Information on how to enroll will be posted here at anthemfacts.com."
(Updated 2/13/2015)
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Old 02-13-2015, 12:16 PM   #107
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I just put a freeze on at all three credit bureaus. I did it all online and had no problems. I wonder if I can get Anthem to pay me the $30 I just spent.
Freezing is free for us in NC, so I don't have the issue of paying (besides, all 3 were already frozen).

For those that have to pay $10, I'd write my congress person and b*tch about it. "Why do NC people get it for free and we gotta pay? Especially if we know our personal information is in the hands of hackers?"
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Old 02-13-2015, 12:47 PM   #108
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Bikerdude…my understanding is that if you are an Anthem customer you get this service. I'll know more when I call them or try to set it up after 2:00 p.m. (if I get to it today).

Here is a copy of the updated notice with todays date. It says nothing about waiting to see if you are affected.

"Anthem Provides Update on Id Theft Services for Members Affected By Cyber Attack"

"Consumers will be able to sign up for identity theft repair and credit monitoring services -- offered free of charge for two years -- beginning Friday at 2 p.m. ET Information on how to enroll will be posted here at anthemfacts.com."
(Updated 2/13/2015)
From their Faq web site:

"How can I sign up for credit monitoring/identity protection services?

All impacted members, former members and impacted affiliated plan members will receive notice via mail which will advise them of the protections being offered."


I guess we'll find out at 2pm.
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Old 02-13-2015, 01:06 PM   #109
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well, it's past 2 pm EST
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Old 02-13-2015, 01:24 PM   #110
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I was part of the Home Depot hack so I already have a credit watch service through them. What is the point of having another credit watching service.?

When I logged into my Anthem account I get this message saying I am entering into a secure site. Well that is comforting to know.

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Old 02-13-2015, 01:29 PM   #111
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Well it looks like its Allclear ID protection service. Same as HomeDepot. You get 24 months and can sign up at anytime.

"For additional protection, and at no cost, you may also enroll in the AllClear PRO service at any time during the 24 month coverage period. This service includes credit monitoring and an identity theft insurance policy. Please enroll at https://anthem.allclearid.com/."
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Old 02-13-2015, 01:30 PM   #112
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Freezing is free for us in NC, so I don't have the issue of paying (besides, all 3 were already frozen).

For those that have to pay $10, I'd write my congress person and b*tch about it. "Why do NC people get it for free and we gotta pay? Especially if we know our personal information is in the hands of hackers?"
Good point. STATES can require that their citizens do not pay the freeze fees to credit agencies, and a number have enacted legislation to do so.
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Old 02-13-2015, 01:32 PM   #113
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How do these services protect your ID?

If someone already has the social security numbers, how do they prevent the thieves from taking out fraudulent credit?

I can see the insurance part, reimbursing after the fact? But that would be after the damage is done to your credit?
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Old 02-13-2015, 01:44 PM   #114
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How do these services protect your ID?

If someone already has the social security numbers, how do they prevent the thieves from taking out fraudulent credit?

I can see the insurance part, reimbursing after the fact? But that would be after the damage is done to your credit?
Allclear ID calls you when someone applies for credit in your name. If its you, all is good, if not they help you get it corrected/canceled. However, I don't think they will monitor someone submitting a tax return with your SS#.
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Old 02-13-2015, 03:03 PM   #115
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They said mail, not email? So it will take a few days.
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Old 02-13-2015, 03:29 PM   #116
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How do these services protect your ID?

If someone already has the social security numbers, how do they prevent the thieves from taking out fraudulent credit?

I can see the insurance part, reimbursing after the fact? But that would be after the damage is done to your credit?
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Allclear ID calls you when someone applies for credit in your name. If its you, all is good, if not they help you get it corrected/canceled. However, I don't think they will monitor someone submitting a tax return with your SS#.
Right, although I would add, the credit protection is when someone tries to open new credit through one of the three monitors - Experian, TransUnion and Equifax.

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They said mail, not email? So it will take a few days.
So, if you don't hear from them, you'll assume everything is all right?
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Old 02-13-2015, 03:32 PM   #117
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My understanding from the phone call I made to AllClear (1-877-263-7995) is this (some of this might be redundant information) :

1) All customers (both current and former) have automatically been enrolled in the AllClearidSecure program. You have to monitor suspicious activity yourself but they do cover any losses IF attributable to the Anthem hack. Follow the links on www.anthemfacts.com to put in your information.

2) IF they determine your record was hacked, you will receive a letter via mail with a redemption code to enroll in AllClearIDPro. This is the monitoring and insurance coverage piece.

All of the above is for 2 years. After 2 years, you can keep it for $8.50/mth versus the supposed $250/month for regular customers. This is what she said and I don't know how that compares to others like Lifelock.

I asked for verification that I am enrolled in the AllClearidSecure program. She couldn't do that but offered to take my information (name and email address) and bump it to her investigators to determine if my record was part of the hack. I will get a phone call within 72 hours with the results. This is faster than snail mail and let's me know to be on the look out for the letter and perhaps will allow enrollment in the AllClearidPro sooner.

Like others have either said or questioned , I don't know what this does that the credit freeze does not do nor is it likely to cover every contingency such as the filing of fraudulent returns. Surely the hackers know or will know of the 2 year "protection" time frame. There will be ongoing risk considering the data stolen.
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Old 02-13-2015, 03:37 PM   #118
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They said mail, not email? So it will take a few days.
I think if you follow the links to the Allclear site from the anthem facts.com site and enter your name and email address you may get an email with 72 hours. I did this and it told me the response time was 72 hours. But I hate to presume anything.

Alternatively as you might have read in my previous post, a phone call to All Clear and a request to confirm if you were part of the hack will get you a return phone call in 72 hours. I opted to do this. I will let others know if I actually get that phone call and/or others might want to try this too.
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Old 02-13-2015, 05:05 PM   #119
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Right, although I would add, the credit protection is when someone tries to open new credit through one of the three monitors - Experian, TransUnion and Equifax.


So, if you don't hear from them, you'll assume everything is all right?
I really have no idea what to think. I'll keep checking with BCBSTX.
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Old 02-13-2015, 05:06 PM   #120
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I think if you follow the links to the Allclear site from the anthem facts.com site and enter your name and email address you may get an email with 72 hours. I did this and it told me the response time was 72 hours. But I hate to presume anything.

Alternatively as you might have read in my previous post, a phone call to All Clear and a request to confirm if you were part of the hack will get you a return phone call in 72 hours. I opted to do this. I will let others know if I actually get that phone call and/or others might want to try this too.
Great - I'll see what you hear and decide what to do.
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