We were successful the first time online with Experian. DH was then successful with the other two, but had a 30 minute wait on the phone for one of the others. I tried to do Equifax online but after paying and entering all my info I got the dreaded-sorry, can't help you at this time. But then I saw the 10 dollar charge went through to my AMEX, so I suspected the freeze took. I called their automated system, and it confirmed that "the freeze is on" which made me happy. Had the same problem online with TransUnion, and called their automated system, but it didn't have any option to check to see if the freeze took. My AMEX was charged, so I suspect it took, but don't have confirmation-their online system gave me the "sorry can't help you right now" message-what a pain!