Just a quick update. After not hearing anything from the WSJ for several day I located the website for the Hawaii consumer protection agency.
The complaint form was pretty straightforward and I posted a shorter version of my original post. I had to submit via docusign and but I pretty sure it was delivered.
Sadly 10 later no response from the State. I will call next week and see if that gets better results. It is seem pretty symptomatic of the problem of our government we got lots of laws, not much in the way of enforcement.