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Boy Am I In The Doghouse...
10-10-2019, 05:18 PM
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#1
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,303
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Boy Am I In The Doghouse...
Downloaded some new music to iTunes today, and plugged DW's iPad in to iTunes on the PC to update her music. That's how music has been updated to her iPad for years.
Today when I plugged in her iPad, it restored her iPad - to a previous copy of MY iPad. She ended up with apps she didn't want and her contacts, calendar, messages, emails, photos and reminders were either empty or mine.  Understandably she's none too happy.
After hours of work, I finally got iCloud to restore her contacts, emails and (she says most of) her calendar. Her reminders are still only on her iPhone (blank on her iPad) and she still has my photos and messages, though they're intact on her iPhone. We have all those features "ON" on her iPhone and iPad, but some are syncing and others not 
I don't blame her, I sure hope I can figure out how to fully restore her iPad. And I sure wish I knew why iTunes decided to restore her iPad to an old copy of mine after all these years - whether it's something I did wrong/different or not.
__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
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10-10-2019, 05:29 PM
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#2
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Thinks s/he gets paid by the post
Join Date: Mar 2013
Location: Coronado
Posts: 3,706
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Do you have a more recent backup of her iPad on the computer? Or on another computer?
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10-10-2019, 05:41 PM
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#3
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,303
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 Quote:
Originally Posted by cathy63
Do you have a more recent backup of her iPad on the computer? Or on another computer?
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Nope. Even though I've plugged her iPad into iTunes and it synced all music to her many times before, we I look at devices, there's only my PC, my iPhone and my iPad. There's no trace of hers (now).
We wanted to put iTunes on her laptop, to backup her devices to, but we assume we can't have "my" music library on her copy of iTunes. Obviously we're not going to pay for two copies of over 2500 songs.
We also have an old iPod that we use for music only occasionally, I'm afraid to plug it in to iTunes now for fear it will wipe that out too...
__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
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10-10-2019, 05:44 PM
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#4
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Moderator
Join Date: Feb 2010
Location: Flyover country
Posts: 25,353
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Clearly a situation that Apple support should be called in on.
__________________
I thought growing old would take longer.
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10-10-2019, 05:54 PM
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#5
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Thinks s/he gets paid by the post
Join Date: Jul 2009
Location: North Scottsdale
Posts: 1,545
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if they are newer models of iphones and ipads you can just reset the ipad and then have it sync directly with the iphone through icloud via wifi. Don't even have to plug them into itunes. Basically the iphone will clone whatever is on it to the ipad. By resetting ipad you'll get your stuff off.
Just did this with an iphone 6 and a new iphone 11. Everything on the 6 was loaded onto the 11 including ring tones, notification tones, all music, apps etc. See instructions below:
https://www.lifewire.com/what-you-ne...o-ipad-1999222
__________________
FIRE'D in July 2009 at 51...Never look back!
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10-10-2019, 06:06 PM
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#6
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,303
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Quote:
Originally Posted by RockyMtn
if they are newer models of iphones and ipads you can just reset the ipad and then have it sync directly with the iphone through icloud via wifi. Don't even have to plug them into itunes. Basically the iphone will clone whatever is on it to the ipad. By resetting ipad you'll get your stuff off.
Just did this with an iphone 6 and a new iphone 11. Everything on the 6 was loaded onto the 11 including ring tones, notification tones, all music, apps etc. See instructions below:
https://www.lifewire.com/what-you-ne...o-ipad-1999222 |
Thanks! You’re the second source to tell me that, and that’s what I am leaning toward to do next. But I’m going to let DW make that decision on her time. She’s understandably conflicted now that she has some of her content back, but not all. Losing some of her photos is hard to take (most were on her iPhone but not all she tells me).
__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
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10-10-2019, 06:21 PM
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#7
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Thinks s/he gets paid by the post
Join Date: Nov 2011
Posts: 3,902
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Sorry to see another iTunes victim. In my experience iTunes is overly aggressive deciding what you should and should not have on your device.
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10-10-2019, 07:25 PM
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#8
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Moderator
Join Date: Jul 2017
Posts: 5,771
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My condolences to your DW from a fellow sufferer. 
__________________
Use it up, wear it out, make it do or do without.
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10-10-2019, 07:36 PM
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#9
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Thinks s/he gets paid by the post
Join Date: Aug 2013
Location: North
Posts: 4,043
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Head into the Apple Techs or whatever they call those people that work in the store. Full Disclosure I own AAPL. But I do not own an AAPL product nor have I ever been in a store...I have USED them for work on occasion tho and DW has an iPhone and had an ipod until it died.
__________________
Time > $$$ ~ 100% equities ~ FIRE @2031
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10-10-2019, 11:49 PM
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#10
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Thinks s/he gets paid by the post
Join Date: Mar 2013
Location: Coronado
Posts: 3,706
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Quote:
Originally Posted by kgtest
Head into the Apple Techs or whatever they call those people that work in the store. Full Disclosure I own AAPL. But I do not own an AAPL product nor have I ever been in a store...I have USED them for work on occasion tho and DW has an iPhone and had an ipod until it died.
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They call it the "Genius Bar", and by implication, the techs who work there are "geniuses". In my experience, that is an overly optomistic self-assessment.
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10-11-2019, 06:22 AM
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#11
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,303
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Quote:
Originally Posted by GrayHare
Sorry to see another iTunes victim. In my experience iTunes is overly aggressive deciding what you should and should not have on your device.
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I’ve used iTunes for over 15 years and this is the first significant issue. It’s being replaced after 18 years, presumably the replacements will be an improvement.
__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
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10-11-2019, 07:10 AM
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#12
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Feb 2006
Location: Washington, DC
Posts: 11,328
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I did something similar a few years back. I like iPhones and iPads but I hate iTunes and Apple's files "system."
__________________
Idleness is fatal only to the mediocre -- Albert Camus
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10-11-2019, 07:12 AM
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#13
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,303
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Quote:
Originally Posted by donheff
I did something similar a few years back. I like iPhones and iPads but I hate iTunes and Apple's files "system."
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You may know, but Apple files aren’t as walled off as they used to be. You can see and organize files and folders now. FWIW
https://support.apple.com/en-us/HT206481
__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
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10-11-2019, 07:20 AM
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#14
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Feb 2006
Location: Washington, DC
Posts: 11,328
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Quote:
Originally Posted by Midpack
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Maybe I don't understand how it works. I see some acrobat files but that's it. I can't see anything that is managed by other apps like books and photos. I am aware that I can now (finally) access photos from a PC via usb.
__________________
Idleness is fatal only to the mediocre -- Albert Camus
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10-11-2019, 07:40 AM
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#15
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Thinks s/he gets paid by the post
Join Date: Jul 2009
Location: The Beautiful Blue Ridge Mountains
Posts: 2,791
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Regarding the reminders, if you have more than one iOS or ipadOS device they sync with, once you upgrade one of the devices to iOS 13 the reminders app will no longer be compatible with older versions. You didn't mention what version(s) you're on so I'm not sure if this is relevant.
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10-11-2019, 12:00 PM
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#16
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Aug 2004
Location: Laurel, MD
Posts: 8,327
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Quote:
Originally Posted by Midpack
And I sure wish I knew why iTunes decided to restore her iPad to an old copy of mine after all these years - whether it's something I did wrong/different or not.
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Because Apple knows what you want better than you do.
__________________
...with no reasonable expectation for ER, I'm just here auditing the AP class.Retired 8/1/15.
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10-11-2019, 02:21 PM
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#17
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Thinks s/he gets paid by the post
Join Date: Dec 2017
Posts: 2,551
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Apple has discontinued iTunes. I'm not sure that's what caused the problem, but it may be!
Here's Apple's support page on the subject:
https://support.apple.com/en-us/HT210200
__________________
Balance in everything.
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10-11-2019, 02:23 PM
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#18
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,303
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DW finally got so fed up with fighting her iPad that she let me do a full factory reset after making sure her iPhone was current on iCloud. And I was getting messages on my iPhone someone was tampering with my account, undoubtedly from (what was) her iPad.
I’m pleased to report she has all her contacts, calendar, messages, photos and emails back - thank goodness. All she lost was some apps, but those are easy to get from the App Store again. So by all appearances, we’re out of the woods.
Problem now is how do we get purchased music, movies, TV on her iPhone, iPad and iPod? We always used iTunes no problem but now I’m afraid to sync with iTunes again as it only lists our PC, my iPhone and my iPad under devices. Don’t know if the latest iTunes, iPadOS or something else caused the issue - or something I did inadvertently. But I’ve been syncing with iTunes for 15 years without issue.
__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
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10-11-2019, 02:26 PM
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#19
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,303
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Quote:
Originally Posted by HNL Bill
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Not discontinued for PC owners like us. From your link.
Quote:
If you have a PC, you can continue to use iTunes for Windows to manage your media library, make purchases, and manually sync and manage your iPhone, iPad, or iPod touch.
Manually manage and sync your iPhone, iPad, or iPod touch
You can use iTunes for Windows to back up and update your iPhone, iPad, or iPod touch, and to sync content from your computer to your device. You can also use iCloud for Windows to access your photos, contacts, calendars, files, and more across all of your devices..
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__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
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10-11-2019, 03:38 PM
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#20
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Recycles dryer sheets
Join Date: Jul 2014
Posts: 333
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Experienced that unpleasantness myself some years ago. I had the bright idea of just backing up her iphone on my PC with itunes since she rarely backed her phone up. Never imagined it would decide to just put MY phone's backup on HER phone. I couldn't figure out what I had done to cause this disaster. Asked on an Apple tech site and got quite a few comments like "Duh, what did you think it would do when you plugged her phone in while you were logged into your PC account? Why didn't you create a separate login on the PC for that?"
Yeah, I still didn't understand how what happened made any logical sense at all.
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