Originally Posted by pb4uski
Unless you are a Macy's shareholder... it seems to me that Macy's response was overly generous.
They might have some info on that particular bag... maybe a good number of people have come back and complained... if so, they might have come to an agreement with the bag maker... it seems like it still had warranty left on it...
As an example, I have Michelin tires that I bought with a 90K warranty... I now have 30K miles on them and the tire store said they have maybe 10K left... I said WHAT?!.... the manager said that Michelin knows that the tire is not lasting as long as thought it would here in Texas... do not know why here is different, but he said I would get reimbursed for the amount not used and I could use it on any tire....