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Old 11-08-2017, 04:10 PM   #61
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By installation, I mean the whole business of getting the machines into the house, through the hallway/kitchen to the laundry, establishing it is the right machine and isn't scratched up, dealing with the delivery service and so on. We had a lot of issues when we bought our dishwasher. When unpacked, it had a big scratch on the door, but instead of taking it away, they just left it there in the middle of our kitchen floor until a replacement delivery could be scheduled. It hulked there in the middle of the floor for over a week. The delivery service was contracted separately from the appliance sale, and the woman at the delivery service was a rude horror. The delivery guys were sort of "Oh well, what can you do." We did not know what to do. I want to avoid this kind of situation if I can.
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Old 11-08-2017, 04:57 PM   #62
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By installation, I mean the whole business of getting the machines into the house, through the hallway/kitchen to the laundry, establishing it is the right machine and isn't scratched up, dealing with the delivery service and so on. We had a lot of issues when we bought our dishwasher. When unpacked, it had a big scratch on the door, but instead of taking it away, they just left it there in the middle of our kitchen floor until a replacement delivery could be scheduled. It hulked there in the middle of the floor for over a week. The delivery service was contracted separately from the appliance sale, and the woman at the delivery service was a rude horror. The delivery guys were sort of "Oh well, what can you do." We did not know what to do. I want to avoid this kind of situation if I can.
I don't think anyone here can help you avoiding those kind of issues.
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Old 11-09-2017, 12:02 AM   #63
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And, how should we prepare for the awful moment when the in-a-hurry, barely-or-non-English-speaking installers arrive?
What have others done?

I have installation advice - inspect your new washer and dryer in the truck before they unhook and remove your old ones.

When I had mine installed they removed the old ones THEN told me that there was a dent (oops, we're so sorry) in the new washer. They presented me with a calling card with a number to call, right then and there, to get money off. if I didn't agree they said it would be at least a week to get a replacement.

It really ticked me off. I felt like I was over a barrel. The dent was on the side toward the back but still. It was so rehearsed it made me feel like they intentionally brought me a scratch and dent from the store.

I agreed to take money off and accept the washer and have never laid eyes on the dent because of where it's located but it left me feeling like they duped me.

So that's my advice - inspect your merchandise first.
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Old 11-09-2017, 03:24 AM   #64
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Along with the many helpful posts, I received this PM from an easily-boggled member:

"For a systems engineer, you seem adverse [sic] to acquiring knowledge.
To not know who Speed Queen is boggles my mind.
To be paranoid about aspects that can be made easy by dealing with a "long time local retailer" boggles my mind."
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Old 11-09-2017, 03:28 AM   #65
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I have installation advice - inspect your new washer and dryer in the truck before they unhook and remove your old ones.
It's worth a try.

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When I had mine installed they removed the old ones THEN told me that there was a dent (oops, we're so sorry) in the new washer. They presented me with a calling card with a number to call, right then and there, to get money off. if I didn't agree they said it would be at least a week to get a replacement.

It really ticked me off. I felt like I was over a barrel. The dent was on the side toward the back but still. It was so rehearsed it made me feel like they intentionally brought me a scratch and dent from the store.
It does sound that way, doesn't it.
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Old 11-09-2017, 05:33 AM   #66
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I wouldn’t get a front load washer again. On ours, dimes and pennys drop down between the washer drum and gasket and somehow get lodged in the pump. I’ve had to take the washer apart several times to remove change. This never happened on our old top load washer.
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Old 11-09-2017, 05:44 AM   #67
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Hmm...that shouldn't even be possible. But clearly it is.

Clearing all pockets before washing avoids problems...Mr. A. likes to stuff tissues in his pockets, and although it doesn't bother the washer, there's nothing like removing tiny scraps of shredded tissue from dried clothing, the dryer interior, and so on.

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dimes and pennys drop down between the washer drum and gasket r.
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Old 11-09-2017, 06:01 AM   #68
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Hmm...that shouldn't even be possible. But clearly it is.

Clearing all pockets before washing avoids problems...Mr. A. likes to stuff tissues in his pockets, and although it doesn't bother the washer, there's nothing like removing tiny scraps of shredded tissue from dried clothing, the dryer interior, and so on.

I’ve become a lot better at clearing my pockets since having to take the washer apart 4 or 5 times. It hasn’t happened in a while. I have Mr. A’s tissue problem sometimes also.
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Old 11-09-2017, 06:56 AM   #69
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Along with the many helpful posts, I received this PM from an easily-boggled member:

"For a systems engineer, you seem adverse [sic] to acquiring knowledge.
To not know who Speed Queen is boggles my mind.
To be paranoid about aspects that can be made easy by dealing with a "long time local retailer" boggles my mind."
Well at least they sent it as a PM.... I've also found in my smaller size town that "long time local retailers" can be very expensive and complacent about customer service because they wave the "home town" store banner.
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Old 11-09-2017, 07:50 AM   #70
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I did some research a few months back when I thought I’d be buying a new washer, and concluded our next one would be a Speed Queen.

However, I was able to fix our 26 year old Whirlpool for less than $20 (agitator dogs). It failed a few years earlier and that fix cost less than $10 (agitator coupling). I am not knowledgeable about washers, I just searched online and found YouTube videos on how to replace the parts - easy peasy.

The applicance parts guy I talked to said if I took care of our old Whirlpool and didn’t overload it, it could last another 25 years...fingers crossed. The only new washer I found that was as well built as our old Whirlpool was the Speed Queen.

Best of luck...
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Old 11-09-2017, 08:35 AM   #71
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Originally Posted by Amethyst View Post
Along with the many helpful posts, I received this PM from an easily-boggled member:

"For a systems engineer, you seem adverse [sic] to acquiring knowledge.
To not know who Speed Queen is boggles my mind.
To be paranoid about aspects that can be made easy by dealing with a "long time local retailer" boggles my mind."
I thought PM meant "Private Message"

No it was not me
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Old 11-09-2017, 08:37 AM   #72
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I thought PM meant "Private Message"

No it was not me
It is private no names used!
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Old 11-09-2017, 08:39 AM   #73
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I thought PM meant "Private Message"
My grandpappy said
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The only words we can control in life are those we refrain from speaking - or, in this case, writing.
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Old 11-09-2017, 08:43 AM   #74
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Just think, your grandpappy lived before internet, Facebook and worst of all Twitter, he was a wise man..
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Old 11-09-2017, 09:00 AM   #75
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Hey, if someone's gonna chide me for the sin of bogglery, I want to share, in case anyone else has ever committed the same sins. Our naughty behavior must be stopped!

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It is private no names used!
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Old 11-09-2017, 09:22 AM   #76
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Our hometown appliance dealer is really terrific, and will beat or match competitors' prices. They are great at advising on which appliance to buy, too, and they are great with complaints and issues. Everybody here thinks very highly of the family that runs the store and they have been in business for many, many years.

So, where did I buy my appliances when I moved? Sears online. I should have gone to that hometown appliance dealer's store, to give them my business instead. Just didn't think of it.
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Old 11-09-2017, 09:50 AM   #77
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There is a "home town store" about 15 miles from us. We bought our replacement ovens there, and had good service. But a few years later, when we need to replace a refrigerator, either the good-service guys had aged out, or something else had changed. They weren't helpful at all, didn't seem interested in our business. ::We went to Sears.
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Old 11-09-2017, 12:54 PM   #78
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FWIW, I had an insurance company once who required all customers to have SS braided hoses on their washing machines. They, at least, thought they were worth it. I think they are somewhere around $15.

I swear, no matter how obscure the subject is, you'll find an article about it on the 'net:

https://www.thespruce.com/comparing-...-hoses-2718662

(As an aside, unless that PM was from a friend who was pulling your leg, I'm very disappointed to find that we have such trolls here in our little neighborhood.)
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Old 11-09-2017, 02:02 PM   #79
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There've been several cautionary tales on the forum about washer hoses that sprang leaks. It does seem like a good idea to upgrade.

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FWIW, I had an insurance company once who required all customers to have SS braided hoses on their washing machines. They, at least, thought they were worth it. I think they are somewhere around $15.

I swear, no matter how obscure the subject is, you'll find an article about it on the 'net:

https://www.thespruce.com/comparing-...-hoses-2718662

(As an aside, unless that PM was from a friend who was pulling your leg, I'm very disappointed to find that we have such trolls here in our little neighborhood.)
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Old 11-09-2017, 06:16 PM   #80
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I wouldn’t get a front load washer again. On ours, dimes and pennys drop down between the washer drum and gasket and somehow get lodged in the pump. I’ve had to take the washer apart several times to remove change. This never happened on our old top load washer.
The above issue seems to be a common complaint for many front-loaders.

It was yet another reason I went with a high-efficiency, top-loader w/o agitator when I replaced our older, traditional, with central agitator, top-loading washer in 2010.
(LG HE top-loader, stainless tub, nothing's broken yet.)
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