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Old 08-31-2012, 11:05 AM   #41
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Once gave advice to someone, and they decided to go for paid online advice elsewhere. They installed a lot of crap remotely. Some of it was malware.

Recommendation to follow one line of advice is a good one. This thread has many answers, but applying things in a methodical way is difficult.
+1

I do this all the time but is difficult to give specific advice without actually seeing the "patient", all of the screen output, captured logs and test results.

The folks at bleepingcomputer are very good but they will surely need the log outputs from the tool runs.

Unfortunately you can spend weeks trying this and that, and even if it is recovered you never really know it's 100% ok. If things don't cleanup easily with a couple of runs of malwarebytes or combofix, then I would backup anything you can't afford to loose, reformat and reinstall. Such is life with wintendoze.
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Old 08-31-2012, 02:42 PM   #42
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Originally Posted by rbmrtn

+1

I do this all the time but is difficult to give specific advice without actually seeing the "patient", all of the screen output, captured logs and test results.

The folks at bleepingcomputer are very good but they will surely need the log outputs from the tool runs.

Unfortunately you can spend weeks trying this and that, and even if it is recovered you never really know it's 100% ok. If things don't cleanup easily with a couple of runs of malwarebytes or combofix, then I would backup anything you can't afford to loose, reformat and reinstall. Such is life with wintendoze.
A mentor once told me, "prescription without diagnosis is malpractice." I usually visit my patients and only fix what I can put my hands on.
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Old 08-31-2012, 03:19 PM   #43
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+1

I do this all the time but is difficult to give specific advice without actually seeing the "patient", all of the screen output, captured logs and test results.

The folks at bleepingcomputer are very good but they will surely need the log outputs from the tool runs.

Unfortunately you can spend weeks trying this and that, and even if it is recovered you never really know it's 100% ok. If things don't cleanup easily with a couple of runs of malwarebytes or combofix, then I would backup anything you can't afford to loose, reformat and reinstall. Such is life with wintendoze.
+1

The OP never did mention whether there was a restore disc or partition. I do agree though, at a certain point, if there is too much spinning of the wheels, IMO, it'll be easier to just save the important data externally than do a restore/reinstall. In the end, the act of creating all the logs, screen prints, testing might even take more effort than just saving the data and doing a restore/reinstall.
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Old 08-31-2012, 03:20 PM   #44
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I hope you post your solution 'cause my redirect virus seems to be back.
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Old 08-31-2012, 06:17 PM   #45
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I hope you post your solution 'cause my redirect virus seems to be back.
Really? That's too bad. At least this thread has enough helpful suggestions.
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Old 08-31-2012, 06:33 PM   #46
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Really? That's too bad. At least this thread has enough helpful suggestions.
This one seems milder. It switched my default search engine in Firefox and messed around with a link that I was trying to post.
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