Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Car Repair: Paint Issue
Old 11-27-2010, 08:00 PM   #1
Thinks s/he gets paid by the post
 
Join Date: Mar 2004
Posts: 1,988
Car Repair: Paint Issue

I'm hoping to get some input on how to best handle this issue...

Ten days ago, I was driving my 2006 luxury SUV (Don't get excited, I bought it used and got great deal on it and was planning on driving it forever) through an intersection. A lady ran a red light and hit my vehicle's front end, ripping off the bumper cover and grille and doing ~$4200 worth of damage. Thankfully, no one was seriously injured. I sustained some whiplash.

I live in a no-fault state. The car was towed to a dealership for repairs. This dealership is part of my insurance company's "Circle of Dependability" or something like that (e.g. a preferred supplier).

I picked up my vehicle last night, just before closing. The repairs looked good in the dim light of the dealer's lot.

When I looked at it this morning in the bright light of day, I could see that the new parts and areas freshly painted (bumper, quarter panel, driver's door) are a different shade than the original color. The OE vehicle color is "Desert Sand" (a tan/beige metallic with a clear coat). The newly painted areas have a noticeable pearly-white tinge to them. Where it is most obvious is at the front, where you can clearly see the newly-painted bumper (the 2 small square plugs in it, which are access points for the jack, appear to be yet a slightly different shade), that is topped by a sort of "gold-ish" toned grille, topped by the OE-color hood.

The quality (sheen, texture, etc.) of the new paint job looks great. It's just that the color is 'off'.

The vehicle only has 58,000 miles on it, and is in GREAT condition, so this really annoys me every time I look at it.

How would you suggest that I best handle this? Contact the body shop? Call my contact person in the claims office? Forget it?

omni
__________________

__________________
omni550 is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 11-27-2010, 08:13 PM   #2
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
haha's Avatar
 
Join Date: Apr 2003
Location: Hooverville
Posts: 22,387
Quote:
Originally Posted by omni550 View Post
I'm hoping to get some input on how to best handle this issue...

Ten days ago, I was driving my 2006 luxury SUV (Don't get excited, I bought it used and got great deal on it and was planning on driving it forever) through an intersection. A lady ran a red light and hit my vehicle's front end, ripping off the bumper cover and grille and doing ~$4200 worth of damage. Thankfully, no one was seriously injured. I sustained some whiplash.

I live in a no-fault state. The car was towed to a dealership for repairs. This dealership is part of my insurance company's "Circle of Dependability" or something like that (e.g. a preferred supplier).

I picked up my vehicle last night, just before closing. The repairs looked good in the dim light of the dealer's lot.

When I looked at it this morning in the bright light of day, I could see that the new parts and areas freshly painted (bumper, quarter panel, driver's door) are a different shade than the original color. The OE vehicle color is "Desert Sand" (a tan/beige metallic with a clear coat). The newly painted areas have a noticeable pearly-white tinge to them. Where it is most obvious is at the front, where you can clearly see the newly-painted bumper (the 2 small square plugs in it, which are access points for the jack, appear to be yet a slightly different shade), that is topped by a sort of "gold-ish" toned grille, topped by the OE-color hood.

The quality (sheen, texture, etc.) of the new paint job looks great. It's just that the color is 'off'.

The vehicle only has 58,000 miles on it, and is in GREAT condition, so this really annoys me every time I look at it.

How would you suggest that I best handle this? Contact the body shop? Call my contact person in the claims office? Forget it?

omni
Don't forget it. It is a poor job.

Ha
__________________

__________________
"As a general rule, the more dangerous or inappropriate a conversation, the more interesting it is."-Scott Adams
haha is offline   Reply With Quote
Old 11-27-2010, 08:14 PM   #3
Thinks s/he gets paid by the post
 
Join Date: Nov 2005
Location: North of Montana
Posts: 2,753
Point it out to the body shop. See what they say. Take it from there Report back.
__________________
There are two kinds of people in the world: those who can extrapolate conclusions from insufficient data and ..
kumquat is offline   Reply With Quote
Old 11-27-2010, 08:54 PM   #4
Thinks s/he gets paid by the post
73ss454's Avatar
 
Join Date: Oct 2004
Location: LaLa Land
Posts: 4,378
Yup, body shop first, if no satisfaction get the Ins company involved. If none of this works get a few estimates and go to small claims court. First let the body shop know your intentions if they don't take care of it.
__________________
73ss454 is offline   Reply With Quote
Old 11-28-2010, 10:09 AM   #5
Thinks s/he gets paid by the post
 
Join Date: Mar 2004
Posts: 1,988
Thanks for your responses.

I will be at the body shop on Monday morning.

omni
__________________
omni550 is offline   Reply With Quote
Update
Old 11-29-2010, 07:29 PM   #6
Thinks s/he gets paid by the post
 
Join Date: Mar 2004
Posts: 1,988
Update

I went to the body shop this morning and spoke to the manager about my concern with the paint and showed him the various shades of paint on my vehicle.

He said that when painting metal and plastic in the body shop it's a bit tricky to get them all to look the same and match the OE paint (unlike in a manufacturing plant where they have much more control over things).

Then he finished by saying, "No problem, we'll be happy to re-shoot the paint for you. The deal we have with your insurance company is that you have a written warranty for life on any of the work we have done."

I'll be bringing it in next week for repainting.

omni
__________________
omni550 is offline   Reply With Quote
Old 11-29-2010, 07:48 PM   #7
Thinks s/he gets paid by the post
 
Join Date: Nov 2005
Location: North of Montana
Posts: 2,753
Easy (so far) isn't it?
__________________
There are two kinds of people in the world: those who can extrapolate conclusions from insufficient data and ..
kumquat is offline   Reply With Quote
Old 11-29-2010, 08:59 PM   #8
Recycles dryer sheets
nphx's Avatar
 
Join Date: May 2007
Posts: 285
google "diminished value claim <your state>" i was surprised but it worked fine in Arizona with a lawyer that does it on contingency,
__________________
nphx is offline   Reply With Quote
Old 11-29-2010, 09:35 PM   #9
Thinks s/he gets paid by the post
 
Join Date: Mar 2004
Posts: 1,988
Quote:
Originally Posted by kumquat View Post
Easy (so far) isn't it?
Time will tell....

omni
__________________
omni550 is offline   Reply With Quote
Old 11-29-2010, 10:07 PM   #10
Thinks s/he gets paid by the post
 
Join Date: Mar 2004
Posts: 1,988
Quote:
Originally Posted by nphx View Post
google "diminished value claim <your state>" i was surprised but it worked fine in Arizona with a lawyer that does it on contingency,
nphx,

Thanks for this info.

My plan when I acquired the car was to keep it 'forever'. With this objective in mind, I've taken it in for all the recommended pricey dealer service and made an effort to keep it looking great.

Soon after the accident, I was reflecting on that [diminished value] loss and being rather irritated about it.

The idea of trying to sell the car ASAP after the repair, before the accident information would be in the CARFAX system, crossed my mind.

It's annoying to make the effort to keep a car in great condition only to have some bozo run into it and significantly reduce its value. GRRRRR.

omni
__________________

__________________
omni550 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Paint blocking issue Martha Other topics 26 07-28-2009 07:29 PM
radiator - car repair vvsonikvv Other topics 20 06-15-2009 10:59 AM
Repair shop broke my car! Bimmerbill Other topics 39 05-16-2009 06:38 AM
Cheapest way to repair/minimize scrape on car door? soupcxan Other topics 22 01-17-2009 09:10 PM
Car ignition column repair Nords Other topics 12 11-24-2004 10:16 AM

 

 
All times are GMT -6. The time now is 09:16 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.