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Computer Help Needed
Old 07-28-2009, 11:21 PM   #1
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Computer Help Needed

When I start up my computer, Windows boots up fine; however, after about 10 seconds of running fine after all programs have loaded a blue screen with the following message appears:


I assume something is wrong with one of the drivers. Any way to identify which one. Would a system restore help? The computer runs fine in safe mode.

The computer is a dell Inspiron laptop with Windows XP Professional. Thanks in advance.

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Old 07-29-2009, 03:28 AM   #2
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Join Date: Oct 2006
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If you google the error message, you'll see pages and pages of results. I have skimmed some of them, and the cause can be anything from a bad driver to overheating to cards that were not seated right.

This little piece of freeware is very useful to identify exactly what is installed on your machine, and will help you get the correct drivers:
Download Unknown Device Identifier 6.01 Free - Identify unknown devices, search for drivers
It comes in handy on those occasions when Windows' System Information only gives you a generic answer.

I've also found a fairly detailed troubleshooting procedure on one of the forums and copied it below.

Let us know how it turns out.

To get further information about the error look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.
Event ID Matrix

Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.

You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.

Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.

Is your Bios updated?

These errors may be caused by defective physical memory or incompatible software which caused a hardware driver or service request for data that was not in memory.
If the error occurred after installing a device driver or application, try using Safe Mode and removing the driver or program.

To check your RAM. - Memory Diagnostic
Microsoft Online Crash Analysis

To check your drivers.

HOW TO: Verify Unsigned Device Drivers in Windows XP

To check conflicting software.

310353 - How to Perform a Clean Boot in Windows XP;en-us...

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP;en-us...

Some general things to try.

See if System Restore will get you back to a restore point before your problem with Explorer.

Try Safe Mode (Do you have this problem in Safe Mode?). LAST KNOWN etc

Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

If they don't work you could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

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Old 07-29-2009, 04:37 AM   #3
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Good advice bdk, i've had the dreaded blue screen twice on my Dell computer as i'm somewhat of a computer dummy i basically kick the tires and hope it worksthe first fix was the little fan inside the tower was so full of dust that it was no longer cooling what it was supposed to cool ,taking it off and cleaning it then vacuuming the entire computer plus air vents solved the problem..
Second blue screen was less work as unplugging everything ( both ends) including the plugs going to the monitor solved the problem after i plugged all the wires back in.Think i just got lucky but it did work..My next option would have been to cart the tower off to the local computer repair shop..
"Second star to the right and straight on till morning"
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