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Old 01-17-2016, 11:31 PM   #41
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I took in a box of rusted and dull Craftsman screwdrivers and traded them in for all new ones. The salesman initially said that rusty and dull did not qualify, but I had sneakily printed off a copy of the Craftsman guarantee which plainly states "if at any time you are not satisfied, free replacement". By this time a bunch of salespeople had gathered including the manager. They almost wept as I carted off the new ones.

I've traded in numerous split sockets with no grief. They will always try to give you a crappy replacement ratchet if you let them. During slow times I think they make the staff rebuild them.
One could argue people like you are one of the reasons warranties like this are rare and perhaps companies that offer them are struggling.
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Old 01-18-2016, 08:05 AM   #42
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One could argue people like you are one of the reasons warranties like this are rare and perhaps companies that offer them are struggling.
One could argue that, but in the case of Sears, you would be wrong. See my earlier post about how Sears ran a fraudulent business in their auto repair shops and how they gave away their position of leadership in catalog (now online) selling, not to mention their failed business model for the brick and mortar stores.

And by the way, I was one of those people that they ripped off with their auto service center schemes.
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Old 01-18-2016, 08:51 AM   #43
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From what I remember the cheap Sears tools were called "Companion".

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Looks like we're both right; except it was Dunlap not Dunlop!


A brand of Sears, Roebuck & Co., made by Atlas Press, Central Specialty (later King-Seeley), Double A Products, and others. The Dunlap brand was first used in 1941, replacing the earlier Companion brand. It was reportedly named after the head buyer in the hardware department of Sears Roebuck.

Sears | Dunlap - History | VintageMachinery.org
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Old 01-18-2016, 10:21 AM   #44
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All the Sears stores in my area have shut their doors, including in one of the largest malls in the country.


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We have a mall here from 1967 that has 3 anchor stores, Macy's (formerly O'Neils/May Co/Kauffmann's), JC Penney and Sears. The Macy's store will be closing in a few months and our Sears store has been a "sad Sears" for years. The JC Penney went very quiet when they went through their "we don't have sales anymore" phase. I haven't been back in a long time, but I'm not a shopper anyways.

When our sons were young and growing rapidly I did most of their clothes shopping at the Sears and JC Penney. There was a good kids shoe store in the mall and a good selection of other typical mall stores. It was a nice mall with a good selection of basic stores and some amenities like a food court and movie theater. Sad to see it changing, but time passes and shopping sure has evolved.
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Old 01-18-2016, 10:39 AM   #45
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One could argue that, but in the case of Sears, you would be wrong. See my earlier post about how Sears ran a fraudulent business in their auto repair shops
And by the way, I was one of those people that they ripped off with their auto service center schemes.
I am truly sorry you were ripped off but if we all sink to lowest common denominator we will turn into Brazil or Mexico.
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Old 01-18-2016, 10:51 AM   #46
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I am truly sorry you were ripped off but if we all sink to lowest common denominator we will turn into Brazil or Mexico.
I have no regrets, but thanks for the moral guidance.

And Brazil and Mexico are lovely places with wonderful people.
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Old 01-18-2016, 11:01 AM   #47
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I have no regrets, but thanks for the moral guidance.

And Brazil and Mexico are lovely places with wonderful people.

I was just thinking the same thing. Nicely worded!
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Old 01-18-2016, 12:22 PM   #48
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We should all keep in mind that when a product comes with a warranty the cost of that warranty is built into the price of the item (i.e. Craftsman wrench). You pay for the warranty at purchase time. If you never use (take advantage of) what you paid for, that's your decision.
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Old 01-18-2016, 12:36 PM   #49
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We should all keep in mind that when a product comes with a warranty the cost of that warranty is built into the price of the item (i.e. Craftsman wrench). You pay for the warranty at purchase time. If you never use (take advantage of) what you paid for, that's your decision.
Exactly so. It is a calculated risk by the seller that the additional sales will offset the cost of returns. I prefer Costco and LL Bean, for example, because of their great, no questions asked return policies. While I don't abuse that privilege, I don't hesitate to return something if it truly disappoints.

Interestingly, I once bought a Craftsman yard rake with a lifetime warranty and when it broke, I was given one that only had a one year warranty. I asked where the lifetime warranty that I had paid for went, the Sears clerk informed me I had not purchased the warranty, Sears had given it to me and therefore had the right to take it back.
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Old 01-18-2016, 06:36 PM   #50
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Quote:
Interestingly, I once bought a Craftsman yard rake with a lifetime warranty and
when it broke, I was given one that only had a one year warranty. I asked where
the lifetime warranty that I had paid for went, the Sears clerk informed me I
had not purchased the warranty, Sears had given it to me and therefore had the
right to take it back.
The limits of marketing. Ya gotta love it!
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Old 01-19-2016, 01:25 AM   #51
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... anybody remember Montgomery Ward?
Yes. Fortunately, I am still able to remember that we replaced our Montgomery Ward (Signature model) refrigerator several months ago.
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Old 01-19-2016, 11:10 AM   #52
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As a DiY car mechanic I've noticed a recent trend in "lifetime" warranties. Unlike Craftsman, which once aspired to build tools so good that they'd never need to be replaced, some builders of automotive components are making parts so cheaply that you'll never want another one.

After the second or third warranty replacement and the accompanying cost or trouble of installation, the buyer of the substandard part gives up on going the cheap route and springs for a quality component. The bottom-feeder manufacturer, meanwhile, has computed a high warranty replacement rate into his profit margin and comes out a winner.
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Old 01-19-2016, 10:09 PM   #53
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As a DiY car mechanic I've noticed a recent trend in "lifetime" warranties. Unlike Craftsman, which once aspired to build tools so good that they'd never need to be replaced, some builders of automotive components are making parts so cheaply that you'll never want another one.

After the second or third warranty replacement and the accompanying cost or trouble of installation, the buyer of the substandard part gives up on going the cheap route and springs for a quality component. The bottom-feeder manufacturer, meanwhile, has computed a high warranty replacement rate into his profit margin and comes out a winner.

Well, the thing I noticed in the free lifetime warranty items on cars is that they do NOT include replacing the part... IOW, the labor cost so much that the part can be free and they still make money....
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