RustyShackleford
Recycles dryer sheets
- Joined
- Jul 10, 2008
- Messages
- 401
I wonder if this kind of thing is going to start happening more and more ...
About a month ago, disgusted with my ATT DSL service,
I signed up for EarthLink. When I called to cancel with ATT,
they made nice (sidebar: it's pretty amazing what these companies
will do when you threaten to cancel service), and I decided to stay
with them. I called EarthLink the next day and cancelled.
A few days, a month or so after the cancellation, I noticed a $40+
charge on my VISA, from EarthLink. I called, and they said that when
I signed up for DSL, I'd automatically been signed up for a dial-in
service (for backup and when away from home), and when I cancelled
the DSL I did not cancel the dial-up, so the charge was for a month of
dialup (pretty expensive dialup), and since they are a "subscription
service" there is no possibility of refunding my money.
Is this incredible, or what ? Supposedly a supervisor is going to call me
back "within one hour" (we'll see how THAT goes). And I will file a
dipsute form with my VISA holder (Penfed). I guess it's not worth to
much trouble for $40, but wanted to get the word out on EarthLink and
to watch out for this kind of stuff in all quarters.
P.S. It's been an hour and supervisor did not call back.
About a month ago, disgusted with my ATT DSL service,
I signed up for EarthLink. When I called to cancel with ATT,
they made nice (sidebar: it's pretty amazing what these companies
will do when you threaten to cancel service), and I decided to stay
with them. I called EarthLink the next day and cancelled.
A few days, a month or so after the cancellation, I noticed a $40+
charge on my VISA, from EarthLink. I called, and they said that when
I signed up for DSL, I'd automatically been signed up for a dial-in
service (for backup and when away from home), and when I cancelled
the DSL I did not cancel the dial-up, so the charge was for a month of
dialup (pretty expensive dialup), and since they are a "subscription
service" there is no possibility of refunding my money.
Is this incredible, or what ? Supposedly a supervisor is going to call me
back "within one hour" (we'll see how THAT goes). And I will file a
dipsute form with my VISA holder (Penfed). I guess it's not worth to
much trouble for $40, but wanted to get the word out on EarthLink and
to watch out for this kind of stuff in all quarters.
P.S. It's been an hour and supervisor did not call back.