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From Continental Airlines email to me:
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From: Continental Airlines, Inc. <
Continental_Airlines_Inc@coair.com>
To:
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Sent: Wed, 7 Nov 2007 8:33 am
Subject: Your flight on 11/05/2007
Dear Mr. ____:
You are a valued OnePass Silver Elite member and we work hard to meet your travel needs, while making sure that all Continental Airlines flights operate safely and on time. Unfortunately, there are times when even our best efforts cannot prevent a flight disruption.
Our records show that while traveling with us to Washington/ Reagan National, DC (DCA) on 11/05/2007 your baggage did not arrive on time. We apologize for any inconvenience caused by this delay. Please be assured that we are reviewing the cause of this delay in order to prevent this type of inconvenience in the future.
We appreciate your business and look forward to serving you in the future.
Sincerely,
Garry Meckel
Manager, Baggage Resolution Service Center
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My response to Mr. Meckel:
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Dear Mr Meckel:
"Please be assured that we are reviewing the cause of this delay in order to prevent this type of inconvenience in the future.
"
I'm glad you consider me a valued Elite member. But that's the same thing you told me a couple of flights ago when one of my bags didn't arrive.
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From Continental back to me:
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This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
Continental_Airlines_Inc@coair.com