infoseeker
Recycles dryer sheets
- Joined
- Feb 10, 2011
- Messages
- 61
Looking for advice. Trying to make this short but details are important so please bear with me.
We have a contract with company X to fabricate/install granite kitchen counter with 60/40 undermount sink and granite bathroom vanity with 2 undermount sinks. Wasnt home when install occured. Spouse was present, but not watching every aspect of the job. Long story short: A 50/50 kitchen sink was installed (major error). Vanity piece arrrived but workers thought we were reusing our own bathroom kinks (minor error). Vanity piece went back to the shop for them to cut sink hole/mount sinks we agreed upon. We are without counter and running water in our bathroom and month long house guests arriving in 1 week. Spoke with owner. Said there was a conversation between my spouse and the templater (weeks ago, at the time of templating) that we wanted a 50/50 sink. Our contract, however, still says 60/40 which is what we told the business person in the office and still what is on the contract today. Owner agrees that our contract says 60/40 but does mention the conversation between templater and spouse about a 50/50. He wants to resolve this in a manner that will guarantee to make us happy. His options include:
1. tear existing slab out, redo with 60/40 sink, using new granite from some slabs found in a distant city from us. When asked if this would be at no additional charge to us he said that would need to be discussed.
2. Keep the installed current slab and without removing it refabricate the cut out for a 60/40 sink. (sounded like end result would not have standard edge over the sink and would need extra granite piece added at divider of 60/40.)
3. Keep existing 50/50 sink and be given $$ reduction on the total cost of agreed upon amount.
4. Option we will ask about: tear out existing sink and replace with one basin sink that EXACTLY fits current sink hole.....not retro needed and following all standards as if that was what we ordered in the first place. Also wanting some reduction in total price.
.
Total for kitchen and vanity pieces with sinks $9,198.00 (We paid $4,000 day of templating and have not paid any else thus far). We are currently without counter and water to the bathroom and experiencing a fair amount of stress over the faux pas in general especially the kitchen sink error.
Owner, spouse and I will get together to discuss options. We want to be armed with info. I know he will ask what we think is a fair amount of $$ compensation. He does not know yet what our preferences are but we are leaning toward option 4 (if possible) and option 3 as a back up. Granite install is new to us and I dont know what info I should be armed with to make this go our way. I feel it is 100% their error, as we chose the 60/40 sink at their business site AFTER the templater had done his templating AND, most importantly, our contract says 60/40. A spendy error on their part, but they followed poor business practice to "supposedly" take a verbal request and not change the contract to reflect this.
What $$ amount do you think we should ask for as compensation for option 3 and option 4?
Appreciate any productive comments/opinions/advice
We have a contract with company X to fabricate/install granite kitchen counter with 60/40 undermount sink and granite bathroom vanity with 2 undermount sinks. Wasnt home when install occured. Spouse was present, but not watching every aspect of the job. Long story short: A 50/50 kitchen sink was installed (major error). Vanity piece arrrived but workers thought we were reusing our own bathroom kinks (minor error). Vanity piece went back to the shop for them to cut sink hole/mount sinks we agreed upon. We are without counter and running water in our bathroom and month long house guests arriving in 1 week. Spoke with owner. Said there was a conversation between my spouse and the templater (weeks ago, at the time of templating) that we wanted a 50/50 sink. Our contract, however, still says 60/40 which is what we told the business person in the office and still what is on the contract today. Owner agrees that our contract says 60/40 but does mention the conversation between templater and spouse about a 50/50. He wants to resolve this in a manner that will guarantee to make us happy. His options include:
1. tear existing slab out, redo with 60/40 sink, using new granite from some slabs found in a distant city from us. When asked if this would be at no additional charge to us he said that would need to be discussed.
2. Keep the installed current slab and without removing it refabricate the cut out for a 60/40 sink. (sounded like end result would not have standard edge over the sink and would need extra granite piece added at divider of 60/40.)
3. Keep existing 50/50 sink and be given $$ reduction on the total cost of agreed upon amount.
4. Option we will ask about: tear out existing sink and replace with one basin sink that EXACTLY fits current sink hole.....not retro needed and following all standards as if that was what we ordered in the first place. Also wanting some reduction in total price.
.
Total for kitchen and vanity pieces with sinks $9,198.00 (We paid $4,000 day of templating and have not paid any else thus far). We are currently without counter and water to the bathroom and experiencing a fair amount of stress over the faux pas in general especially the kitchen sink error.
Owner, spouse and I will get together to discuss options. We want to be armed with info. I know he will ask what we think is a fair amount of $$ compensation. He does not know yet what our preferences are but we are leaning toward option 4 (if possible) and option 3 as a back up. Granite install is new to us and I dont know what info I should be armed with to make this go our way. I feel it is 100% their error, as we chose the 60/40 sink at their business site AFTER the templater had done his templating AND, most importantly, our contract says 60/40. A spendy error on their part, but they followed poor business practice to "supposedly" take a verbal request and not change the contract to reflect this.
What $$ amount do you think we should ask for as compensation for option 3 and option 4?
Appreciate any productive comments/opinions/advice