Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Harrassing phone calls over auto warranty
Old 03-22-2008, 01:13 PM   #1
Recycles dryer sheets
 
Join Date: Feb 2005
Posts: 260
Harrassing phone calls over auto warranty

I got an extended warranty on my Honda when I bought it in 2000 (first mistake). I've started getting several calls a day from someone wanting me to do something and extend the warranty further. They started out in California, and are now calling from numerous states like Nevada, Mississippi, Colorado. I finally answered today and it was a prerecorded message, when I got to the customer service guy, the first thing he said (no hello) was "make and model of vehicle". The first thing I said was "I want to be taken off of this calling list", and I heard somebody in the background say "You're not being taken off sh*t" - and then they hung up on me. WTH? I immediately went and had my cell put on the do not call list, but I'm afraid that's not going to work. They've been calling me 5 times a day for about 2 weeks now. What gives? Do I have to change my number? I never gave them this number - heck I do not even know who these people are.....
__________________

__________________
virginia is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 03-22-2008, 01:47 PM   #2
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
mickeyd's Avatar
 
Join Date: Apr 2004
Location: South Texas~29N/98W
Posts: 5,884
It sounds as if your name has been sold to a phone list outfit who has resold it to numerous outbound call centers. This must really suck. Just another reason to stay away from any extended warranty program.

How about writing an "irate customer" letter to the original dealer that sold you the car/warranty. It will probably not get you any response, but you may reap a huge benefit from venting in the letter.
__________________

__________________
Part-Owner of Texas

Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. Groucho Marx

In dire need of: faster horses, younger woman, older whiskey, more money.
mickeyd is offline   Reply With Quote
Old 03-22-2008, 01:51 PM   #3
Recycles dryer sheets
 
Join Date: Feb 2005
Posts: 260
I typed in some of the numbers on google. Some of the posters in a forum said that they didn't even have an extended warranty on their vehicle and had just signed up with a major cable provider - I recently signed up with that cable provider too. I'm going to call and have a talk with them, as I think that may be where all this is coming from.
I'm pretty sure it's illegal to continue to get calls from these guys after telling them to take you off, but without them even identifying themselves and calling from multiple numbers, that will be hard to do.
__________________
virginia is offline   Reply With Quote
Old 03-22-2008, 01:54 PM   #4
Thinks s/he gets paid by the post
lazygood4nothinbum's Avatar
 
Join Date: Feb 2006
Posts: 3,895
air horn

__________________
"off with their heads"~~dr. joseph-ignace guillotin

"life should begin with age and its privileges and accumulations, and end with youth and its capacity to splendidly enjoy such advantages."~~mark twain - letter to edward kimmitt 1901
lazygood4nothinbum is offline   Reply With Quote
Old 03-22-2008, 01:57 PM   #5
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
bbbamI's Avatar
 
Join Date: Dec 2006
Location: Dallas 'burb
Posts: 9,039
Quote:
Originally Posted by lazygood4nothinbum View Post
air horn

__________________
There's no need to complicate, our time is short..
bbbamI is offline   Reply With Quote
Old 03-22-2008, 02:26 PM   #6
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
mickeyd's Avatar
 
Join Date: Apr 2004
Location: South Texas~29N/98W
Posts: 5,884
Air Horn = Can-o-noise
__________________
Part-Owner of Texas

Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. Groucho Marx

In dire need of: faster horses, younger woman, older whiskey, more money.
mickeyd is offline   Reply With Quote
Old 03-22-2008, 02:27 PM   #7
Full time employment: Posting here.
hankster's Avatar
 
Join Date: Jan 2008
Posts: 645
Our car developed an internal coolant leak that led to failure of some major components when the car was only about 2,000 miles from being past the extended warranty. The warranty company ate a $2,600 bill to replace the engine. Prior to that incident, the fuel pump failed to the tune of about $600 to the warranty company. We never get calls from them. I think they had enough of that car. Hee hee!
__________________
"There is no dignity quite so impressive, and no independence quite so important, as living within your means." Calvin Coolidge
hankster is offline   Reply With Quote
Old 03-22-2008, 02:34 PM   #8
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
RunningBum's Avatar
 
Join Date: Jun 2007
Posts: 5,201
Quote:
Originally Posted by lazygood4nothinbum View Post
air horn
I've thought about using an air horn on such calls, but I worry that they have my number, and I don't have theirs. Even with caller ID, some of these scammers, such as "credit card services", have spoofed phone numbers. So I'm not so sure I'm not going to get air horned back, or worse. Mostly I'm working on not getting upset about it since there's not much I can do. It's tough to do because it really annoys me, and I'd lose it if I heard what the OP did.

The car warranty crap, I had two cars just go out of warranty in the last year or two, and I got an amazing amount of mail notices about it. I think someone found how to get into CarFax to see car mileage, and map that to owner records somehow to get addresses and phone numbers.

I'll never get another extended warranty. Shops don't like them, because they don't pay full price, for example they'll pay for cut rate parts only. So then they have to explain to the customer why repairs aren't fully covered. I'm not even sure all shops will accept it. I just remember it being a real pain to get work done under it, and I'll never do it again. Last time I bought a car they put on the pitch, and I told them how much I hated it and wouldn't consider it, and if they didn't want the whole deal to fall through they wouldn't mention it again.
__________________
RunningBum is offline   Reply With Quote
Old 03-22-2008, 02:42 PM   #9
Thinks s/he gets paid by the post
 
Join Date: Jan 2004
Posts: 2,049
Quote:
Originally Posted by virginia View Post
I'm pretty sure it's illegal to continue to get calls from these guys after telling them to take you off, but without them even identifying themselves and calling from multiple numbers, that will be hard to do.
Federal Trade Commission - The Do Not Call Registry

You can submit a complaint with just the numbers and your research.
__________________
eridanus is offline   Reply With Quote
Old 03-22-2008, 02:42 PM   #10
Thinks s/he gets paid by the post
 
Join Date: Aug 2002
Posts: 1,322
I had/have exactly the same problem. Bought an extended warranty, and within a few months began getting nightly automated calls telling me my warranty on another car was expiring and I needed to extend it.

Most of the time I let it go to my voice mail and their computer would hang up when I didn't answer it. But the ringing phone got annoying, and I began to pick it up and wait until I could push #1 to speak with someone. I told them to stop calling or I would report them, and they would. But within a month another company would start the same thing.

I thought I had stopped this until a few months ago when DW and I went to our winter place, and would check our home phone remotely. Every night we would have to erase car warranty calls from our phone recorder. As soon as we got back I answered and once more told threatened to report them, and once again it has stopped. I really don't know what else to do.

BTW, I'm on the "do not call" registry, a lot of good that does.
__________________
FinallyRetired is offline   Reply With Quote
Old 03-22-2008, 04:05 PM   #11
Full time employment: Posting here.
hankster's Avatar
 
Join Date: Jan 2008
Posts: 645
Unfortunately, people you have recently done business with can get around the "do not call" restrictions.
__________________
"There is no dignity quite so impressive, and no independence quite so important, as living within your means." Calvin Coolidge
hankster is offline   Reply With Quote
Old 03-22-2008, 04:09 PM   #12
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
dex's Avatar
 
Join Date: Oct 2003
Posts: 5,105
Would this work:
When they call tell them that you would like to talk with them about it but this is not a good time and I will have a new phone number tomorrow. So could you call me tomorrow at 7pm on ..... a fake telephone number - and please change it in your system.
__________________
Sometimes death is not as tragic as not knowing how to live. This man knew how to live--and how to make others glad they were living. - Jack Benny at Nat King Cole's funeral
dex is offline   Reply With Quote
Old 03-22-2008, 04:30 PM   #13
Thinks s/he gets paid by the post
 
Join Date: Aug 2002
Posts: 1,322
Actually, I was thinking of trying this:
Bob & Tom Show - recorded call - Telemarketer stumbles on murder scene - on Bore Me
__________________
FinallyRetired is offline   Reply With Quote
Old 03-22-2008, 04:50 PM   #14
Thinks s/he gets paid by the post
Rambler's Avatar
 
Join Date: Jul 2007
Posts: 2,250
Quote:
Originally Posted by lazygood4nothinbum View Post
air horn
Gotta get me one of these!!!

In the meantime, just let it go to voicemail, only pickup those you want to...that has been what we have had to do, at least at dinnertime, just to keep our sanity.

R
__________________
Rambler is offline   Reply With Quote
Old 03-22-2008, 05:28 PM   #15
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
mickeyd's Avatar
 
Join Date: Apr 2004
Location: South Texas~29N/98W
Posts: 5,884
After reading a number of posts on this thread it just hit me now~ even those who do not sign up for extended warranties still get harassed, though more gently by these trolls kind folks.

I have never purchased an extended warranty for any product that I have ever purchased. However, after about a year or two after I have made a purchase of a major item (car, TV, washer/dryer, dish washer etc) I get numerous extended warranty offers for the same product over and over again. I just throw the out unless they have a prepaid envelope and I return that with a "no thanks note". It occurs to me now that the only reason that I get mailers is the fact that I have not enrolled in their slimy, twisted, demented, swindle sales offer and given them my #.
__________________
Part-Owner of Texas

Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. Groucho Marx

In dire need of: faster horses, younger woman, older whiskey, more money.
mickeyd is offline   Reply With Quote
Old 03-22-2008, 06:47 PM   #16
Thinks s/he gets paid by the post
 
Join Date: Nov 2005
Location: North of Montana
Posts: 2,753
I never give a real phone number to a business. I just tell them to use the phone book, if they insist I invent one.
__________________
There are two kinds of people in the world: those who can extrapolate conclusions from insufficient data and ..
kumquat is offline   Reply With Quote
Old 03-22-2008, 06:55 PM   #17
Thinks s/he gets paid by the post
lazygood4nothinbum's Avatar
 
Join Date: Feb 2006
Posts: 3,895
Quote:
Originally Posted by RunningBum View Post
I've thought about using an air horn on such calls, but I worry that they have my number, and I don't have theirs. Even with caller ID, some of these scammers, such as "credit card services", have spoofed phone numbers. So I'm not so sure I'm not going to get air horned back, or worse.
ya, i was just kidding. sure is tempting tho.

Quote:
Originally Posted by kumquat View Post
I never give a real phone number to a business. I just tell them to use the phone book, if they insist I invent one.
i used to give my number when i had a listed land line but then i switched to just a cell phone and no one gets that number but family & friends.
__________________
"off with their heads"~~dr. joseph-ignace guillotin

"life should begin with age and its privileges and accumulations, and end with youth and its capacity to splendidly enjoy such advantages."~~mark twain - letter to edward kimmitt 1901
lazygood4nothinbum is offline   Reply With Quote
Old 03-22-2008, 07:41 PM   #18
Thinks s/he gets paid by the post
 
Join Date: Aug 2004
Location: Laurel, MD
Posts: 2,954
I did not see it posted, but it appears that these are the extended warranties offered by independent companies, not the mfr? I think that makes a big difference as the mfr is less likely to harass you for fear of losing future business and would never insist you use aftermarket repair parts or facilities.
__________________
jazz4cash is online now   Reply With Quote
Old 03-22-2008, 07:47 PM   #19
Thinks s/he gets paid by the post
Goonie's Avatar
 
Join Date: Oct 2006
Location: North-Central Illinois
Posts: 3,198
I never answer the phone at home! That's why God created answering machines! We've let the machine take all the calls for the last 10 years......most all of the tele-racketeers have given up all hope of ever hearing a live human on our end, and they quit calling us loooong ago....even before I put our numbers on the DNL. I also put our names and address on the "Opt-out Prescreen" list.

Heck, nobody ever calls us anymore, and we never get all of that marvelous junk mail anymore either!!! It's almost like we no longer exist.....what a wonderful feeling!!!

Quote:
Originally Posted by kumquat View Post
I never give a real phone number to a business........ if they insist I invent one.
Been there, done that! If some business requests my phone number, I either tell them that I no longer own a phone, or else I tell them it's an unlisted number, and I don't give it out to anyone except immediate family members and then it's for emergencies only.

If they just won't give it a rest, I give them one of the dozen or so phone numbers of my former employer (municipality)......I've even "accidentally" given them the number for the local police station......I'll bet they won't call there more than once!

BTW, my former employer has a privacy policy that mandates absolutely no personal info can be given to anyone, for any reason, without the express permission of that individual. If they received a call from someone, and it was deemed important (not likely), they would call me and ask if I wanted my contact info passed on.

Quote:
Originally Posted by lazygood4nothinbum View Post
.......i switched to just a cell phone and no one gets that number but family & friends.
Same here....only family and a very few friends.
__________________
Goonie is offline   Reply With Quote
Old 03-22-2008, 08:54 PM   #20
Thinks s/he gets paid by the post
73ss454's Avatar
 
Join Date: Oct 2004
Location: LaLa Land
Posts: 4,378
What happens here is that even if you buy an extended warranty at the time of car purchase the people who sell aftermarket warranties don't know you have it. What they do is buy what's called Polk lists or car registration lists. They know what type of car you bought and know when the original warranty is going to end. That's when they start with the phone calls not knowing you already have the ext. warranty.

If your going to buy a warranty whether from the dealer or over the phone don't buy one unless it's from the manufacturer of the car you bought. Just because you bought the warranty at the dealer doesn't mean it's any good. Many of the dealers are self insuring the warranties or selling aftermarket stuff that you don't want. If you have a problem with your car after the original warranty is over the dealer or the ins. co. will do just about anything not to have to pay. The manufacturers warranty is the only one to buy.
__________________

__________________
73ss454 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Health care with a warranty! ladelfina Health and Early Retirement 4 05-17-2007 04:00 PM
Stupid California proposition phone calls Dry Socks Other topics 9 11-09-2005 12:53 PM
Replacing The Landbased Phone With a Cell Phone Danny Other topics 12 11-04-2005 07:12 PM
MCO Financial phone calls.. OldAgePensioner FIRE and Money 2 09-27-2005 06:18 PM
Free Long Distance Phone Calls, On Your PC ShokWaveRider Life after FIRE 16 09-08-2005 12:54 PM

 

 
All times are GMT -6. The time now is 09:38 PM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.