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06-27-2014, 02:55 PM
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#1
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Mar 2007
Posts: 14,328
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Have You Been Snubbed?
I found this an interesting concept - the worse salespeople treat you when shopping for high end merchandise, the more you want it.
Luxury Brand Lovers Are Secretly Masochists, Study Suggests : Mental Health : Counsel & Heal
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New research reveals that rejection actually boosts desire for brand affiliation. Customers who visit high-end boutiques are more actually more likely to purchase and display items when snobby salesclerks have snubbed them.
"Our research highlights the fact that we are profoundly attuned to social threats and are driven to buy, wear, and use products from the very people who are disrespectful to us," study authors Morgan K. Ward of Southern Methodist University and Darren W. Dahl of the University of British Columbia, wrote in the study.
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Maybe this explains why no one waits on me at the Porsche dealership.
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06-27-2014, 03:13 PM
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#2
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2002
Location: Texas: No Country for Old Men
Posts: 50,004
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Quote:
Originally Posted by travelover
...the worse salespeople treat you when shopping for high end merchandise, the more you want it.
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Reminds me of this place:
Quote:
Frost Bros. was a high-fashion retail chain based in San Antonio, Texas. The retailer opened its first store in 1917 at 217 E. Houston Street in Downtown San Antonio. Frost Bros. was known for quality personal service, including name recognition, purchase preferences, and personal shoppers. Their customer service was on the same level as Neiman Marcus, Saks Fifth Avenue, and Nordstrom. Frost Bros. filed for bankruptcy protection in April 1988...
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Frost Bros. was legendary for the 'frostiness' of their sales staff.
__________________
Numbers is hard
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06-27-2014, 03:26 PM
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#3
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Moderator
Join Date: Feb 2010
Location: Flyover country
Posts: 25,198
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Sometimes if you're in a high end store (Porsche or Mercedes dealership for example), you're more likely to get good service if you dress down like you don't care, rather than try to look like you can afford their products.
I knew a guy who owned two Rolls-Royces (drove them himself, too) and I never saw him in a necktie.
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06-27-2014, 03:42 PM
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#4
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Thinks s/he gets paid by the post
Join Date: Nov 2013
Location: Bay Area
Posts: 2,745
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Quote:
Originally Posted by travelover
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L B Y M to you too. That's how I spell ell u ex u are why and the reverse psychology poo poo does not work on me.
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06-27-2014, 03:46 PM
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#5
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Moderator
Join Date: Dec 2007
Location: Eastern WV Panhandle
Posts: 25,299
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I saw that article or one similar and that surprises me. When I get snubbed in any store I just leave and never go back.
Of course I can't say that you'll find me in many luxury brand stores anyway....
__________________
When I was a kid I wanted to be older. This is not what I expected.
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06-27-2014, 04:07 PM
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#6
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Mar 2007
Posts: 14,328
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Quote:
Originally Posted by Walt34
.............Of course I can't say that you'll find me in many luxury brand stores anyway....
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My idea of luxury is shopping Costco instead of Walmart.
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06-27-2014, 04:12 PM
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#7
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jul 2008
Posts: 35,712
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Hey, if you can go shop at all, it's a luxury no matter where.
Me, I only stay at home and BS on the forum.
__________________
"Old age is the most unexpected of all things that happen to a man" -- Leon Trotsky (1879-1940)
"Those Who Can Make You Believe Absurdities Can Make You Commit Atrocities" - Voltaire (1694-1778)
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06-27-2014, 04:15 PM
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#8
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Thinks s/he gets paid by the post
Join Date: Aug 2013
Posts: 1,660
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I guess I "snub" the sales person as I rarely want their help.
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06-27-2014, 04:42 PM
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#9
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Thinks s/he gets paid by the post
Join Date: Jan 2014
Posts: 1,763
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I would take my business elsewhere if I had a rude sales person. We order high end trucks and corvettes. The former corvette dealer treated me like I was stupid and kept trying to sell me on a car he had in stock. He told me a little girl like myself couldn't handle a ZR1. Similar with the truck dealer. I got the corvette I wanted at a different dealer and made sure I went back to the other dealer so he could see the corvette.
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06-27-2014, 04:51 PM
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#10
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Mar 2007
Posts: 14,328
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Quote:
Originally Posted by splitwdw
......... I got the corvette I wanted at a different dealer and made sure I went back to the other dealer so he could see the corvette.
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Yea, but didn't it really make you want to own a Corvette?
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06-27-2014, 05:22 PM
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#11
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Moderator Emeritus
Join Date: May 2007
Posts: 12,894
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Quote:
Originally Posted by Walt34
I saw that article or one similar and that surprises me. When I get snubbed in any store I just leave and never go back.
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Same for me. I usually feel very uncomfortable in luxury stores (clearly I don't belong). I did go to Tiffany's recently to buy a bauble for DW and they were very nice even though I did not look like much.
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06-27-2014, 05:25 PM
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#12
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Moderator
Join Date: Dec 2007
Location: Eastern WV Panhandle
Posts: 25,299
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Quote:
Originally Posted by FIREd
I did go to Tiffany's recently to buy a bauble for DW and they were very nice even though I did not look like much.
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I suspect the experienced sales folks in high-end stores realize that the high-end spenders don't have to give a damn what they look like when shopping.
__________________
When I was a kid I wanted to be older. This is not what I expected.
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06-27-2014, 05:27 PM
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#13
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Thinks s/he gets paid by the post
Join Date: Oct 2008
Posts: 1,608
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+1
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06-27-2014, 05:28 PM
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#14
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2008
Posts: 13,130
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I think the psychology is the VIP mentality and it's human nature to want what we think we won't get. How often on an add we see "for sale, last one."
The feeling probably goes back to growing up looking for a BFF
__________________
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
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06-27-2014, 05:52 PM
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#15
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Thinks s/he gets paid by the post
Join Date: Jan 2014
Posts: 1,763
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It made me want to go someplace else to buy the corvette that I wanted. Not what he thought I could afford or handle. Just wanted to make sure he saw the commission he lost from the "little girl".
I'll be ordering 2015 corvette this Fall. I'll make sure I take it back there as well!
Don't mess with little girls!
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06-27-2014, 07:15 PM
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#16
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Mar 2003
Posts: 18,085
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I always feel vaguely uncomfortable in high end stores and hotels, like I do not belong. The fishmonger's son has no business walking into a Baccarat retail store.
__________________
"All animals are equal, but some animals are more equal than others."
- George Orwell
Ezekiel 23:20
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06-27-2014, 07:36 PM
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#17
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Moderator
Join Date: Apr 2012
Location: San Diego
Posts: 14,169
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Don't knock costco out of the luxury business. I was there today and there was a bottle of booze that was $5k. What does that work out per shot? Pretty darn luxurious. (It was in a locked cabinet). I never noticed it because I don't peruse the expensive end of that aisle.
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06-27-2014, 07:38 PM
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#18
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2002
Location: Texas: No Country for Old Men
Posts: 50,004
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Quote:
Originally Posted by rodi
Don't knock costco out of the luxury business. I was there today and there was a bottle of booze that was $5k. What does that work out per shot? Pretty darn luxurious.
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Was the checkout clerk snobby?
__________________
Numbers is hard
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06-27-2014, 07:49 PM
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#19
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Thinks s/he gets paid by the post
Join Date: Aug 2004
Location: St. Louis
Posts: 2,179
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Quote:
Originally Posted by travelover
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While there may be some in the "bourgeoisie" that will want luxury items more if they are snubbed, I don't quite think that most of the well-heeled will walk into a store like Tiffany or Coach, get what they feel is poor service, and suddenly walk out.
Most of the ultra luxury brands only have one store per city, so it's either that store or nothing. And if someone blowing their money on a status symbol like that is in the mood to buy, they're doing it because they want that brand. IMO, that drive for that brand isn't going to be tempered by the quality of service they get.
They will of course complain about the service to their friends and on Facebook...but I doubt it will temper their demand for that product.
__________________
Dryer sheets Schmyer sheets
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06-27-2014, 08:16 PM
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#20
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Moderator
Join Date: Apr 2012
Location: San Diego
Posts: 14,169
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Quote:
Originally Posted by REWahoo
Was the checkout clerk snobby?
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LOL - nope. But then again, I had the $21 kirkland branded vodka.... (A really big bottle and now on par, pricewise, with Skyy... my former go to inexpensive vodka.)
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