Originally Posted by MichaelB
One thing I have noticed is how different the repair is when they do it compared with an independent repair business. The defects are simpler, easier to fix, and much faster that independent repair folks, who always take much longer and find much more serious, and costly, problems.
We bought one when we put our house on the market; coverage began as soon as we bought it. The realtor pointed out that it would be a good way to handle any problems the buyers encountered in the first year. Anyway, we had a dishwasher that always had a lot of water pooled in the bottom when it finished. We'd had multiple people in and they blamed the plumbing. Plumbers couldn't find anything wrong. After we got the warranty, the dishwasher conveniently died. (Thus, I felt less guilty about making a claim for an ongoing problem.) The buyer was thrilled; figured she'd get a new dishwasher. They sent out a guy from Sears who replaced the control panel. End of problem.
We also have one (paid for by the seller) on the house we bought. Our only attempt at a claim was when our fancy Electrolux refrigerator/freezer (came with the house) developed an intermittent problem with the freezer temperature rising unexpectedly and then going back to normal. Before the tech arrived, we realized that even a couple of ice cubes falling behind the freezer drawer section blocked the door from closing completely. I tried to cancel the appointment and got a confirming e-mail. That was after I had tried calling and spent too much time on hold and gave up. The day of the scheduled service call, a Sears technician called and said he was on his way.
We told him not to bother.
The company is HMS. They sound better than the ones described in other posts. Even though the sticker price of the dishwasher repair was about half the premium we paid, I like the peace of mind it provides.