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Old 02-01-2016, 09:20 PM   #21
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Originally Posted by braumeister View Post
Sorry for this unwarranted hassle. If I were you I would simply pay up to avoid the stress of fighting it.

I've bought and sold a lot of items on eBay for over 15 years, but I decided to quit last year. Partly because of this sort of thing, and partly because I hate PayPal so much (owned by eBay). Saving a few bucks on a purchase or making a few bucks on something I no longer need just isn't worth it any more.
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+1

Many years ago when eBay was young I really enjoyed using it as it had much more of a garage sale feel - although which much better stuff. That changed over the years with more and more big sellers and much more junk. Buy ultimately it was PayPal that was the final straw for me too.
+2, I'm no longer a fan of eBay/PayPal either, where I used to think it was a great service. I doubt I will ever try to sell on eBay again.

May be petty, but I've told eBay to hold off and I filed a claim with UPS. I will just follow the whole process - since the buyer claims he did not open the box until 45 days after he received it. Obviously he's in no hurry, though his email this afternoon was impatient (funny how responsive he is now...vs during the transaction). If I end up paying in full, I'm no worse off...and I could care less about my 100% perfect reputation on eBay anymore - it doesn't mean much.
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Old 02-01-2016, 10:42 PM   #22
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I forget what it was, but I sold something that I was concerned about getting scammed on the old switcheroo thing (they take a good part out of what I sold them, then return the thing with the broken part). So I made a tiny etching with my dremel tool in the one I sold and took a picture through my jewelers loup. The etching was barely visible in the auction pictures, but there would be no practical way to replicate the etching precisely. If the buyer wanted to return it, I planned to send the close-up picture and make sure that "the right one" was returned.
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Old 02-02-2016, 09:57 AM   #23
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What about taking a money order for an item and thus Ebay has no recourse for charging you back? (Might need to change your credit card number before Ebay can put a charge on it though)
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Old 02-02-2016, 11:26 AM   #24
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The guy DH just sold his paramotor to (don't worry he's keeping the wing and kiting harness, Seng!) out in MN offered to videotape opening the box and taking it out, as protection for both parties. Seemed sensible, though I'd never heard of that kind of thing before.

Oh, and speaking of paramotoring, Sengsational, he's heading over to the UK for the weekend and will be flying (and staying) with Ben while he's there.
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Old 02-02-2016, 11:49 AM   #25
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It goes the other way, too. I bought a case (6 jars) of English marmalade from a supplier of UK foods (British Delights) and the box arrived with one jar completely smashed and the rest of the marmalade in a strange, syrupy condition with almost no orange peel (there is usually a lot of thick-cut peel). I sent them photos, and all they did was refund the (non-shipping) cost of the one smashed jar. After that, they ignored my letters and phone calls. What am I gonna do, sue them over 5 jars of marmalade?

This was their first time shipping via Amazon instead of direct to the customer, and they advised me to go to Amazon for satisfaction. But I had ordered the item during a one-month trial of Amazon Prime, and Amazon had already deleted the records of my order, since my one-month subscription had expired. So I was hosed in every direction. A truly determined person *might* have been able to track down somebody at Amazon to complain to, but I was dealing with multiple real crises at that time and lacked the energy. So it goes.

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If this was shipped by Amazon (fulfilment by Amazon) and shipping if the problem then the seller is correct, you need to contact Amazon for resolution.

Now if item wasn't as described then that's sellers problem. Most will work with you rather than risk a negative on their seller account which could be detrimental to their account standing.

As for your records, Amazon keeps that info regardless if you were on a trial Prime subscription, I've never seen or heard they have purged a record of sale or shipment. Perhaps you didn't set the date range appropriate to your purchase period when you searched for your orders?
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Old 02-02-2016, 11:53 AM   #26
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What about taking a money order for an item and thus Ebay has no recourse for charging you back? (Might need to change your credit card number before Ebay can put a charge on it though)
Can't take money order as payment for eBay sales.
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Old 02-02-2016, 11:55 AM   #27
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I sold on ebay for ten years . I had a 14 day return policy . It really kept the scammers at bay because if they decided 30 days after the purchase there was a problem ebay always ruled against them.
Your policy means nothing to eBay. If seller complains about item not as described EBay will side with buyer 99.9% of the time.
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Old 02-02-2016, 12:06 PM   #28
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After 65 items sold and a perfect record, I finally got scammed.
Knock on wood, in over 10 years (thousands of sales) selling on eBay I've been scammed 3 times. One eBay ruled in buyer favor, once in mine and most recently eBay reimbursed the buyer, something I've never seen before but think eBay knew this was scammer and was handling appropriately.

I've also some on Amazon and had just as many scammers but less sales. So if you think Amazon is better, as a seller they are not.

Any business, which we are, has to factor in some losses from fraud. Overall I'm well ahead of the game and just consider these few blips to be a cost of doing business.

I have avoided some sales which I was sure were scams as well so common sense also needs to be considered when selling. Sounds like you just had one bad apple, file a claim with UPS and then see if seller complies with their request or if you give them enough scare to drop the issue with eBay.
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Old 02-03-2016, 11:26 AM   #29
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Not sure if this would occur today, but I was scammed on Ebay by a seller about 7 or 8 years ago. I sent her a check for something which never showed up. Ebay said there was nothing they could do but make a note of it, and that I could call the cops if I wanted to. It was a low amount of money, but still.... Of course I gave her a bad review (do they still have that feature?) but I'm sure she just opened another scammer account. I won't use Ebay now. Just too much hassle. I have had much better results, and less stress, (knock on wood) with local Craigslist, at least as a seller.
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Old 02-03-2016, 11:43 AM   #30
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Sorry for this unwarranted hassle. If I were you I would simply pay up to avoid the stress of fighting it.

I've bought and sold a lot of items on eBay for over 15 years, but I decided to quit last year. Partly because of this sort of thing, and partly because I hate PayPal so much (owned by eBay). Saving a few bucks on a purchase or making a few bucks on something I no longer need just isn't worth it any more.
+1.5 I was never comfortable buying from EBay individuals (vs. real companies that sell via EBay) and would never sell on EBay.

I have sold a few things via a local "Garage Sale" page on Facebook. The buyers/sellers here are locals only, and the transaction takes place at a public store parking lot. I'm sure these Garage Sale pages are in Facebook for most locales.
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Old 02-03-2016, 11:46 AM   #31
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Any good alternatives to eBay? It seems like they get the most value for shippable items, though I agree with the hassle factor for sellers.
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Old 02-05-2016, 10:04 AM   #32
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UPDATE

I got another auto nasty gram from eBay about the return. So I called them again, and the first tier cust serv rep escalated the case. When the escalated case rep came on the line she was leaning in favor of the buyer until I pointed out, and she confirmed, the buyer waited 45 days to request a return (he claimed he didn't open the package for 45 days ). The rep then immediately said since it's well past the Buyer Protection 30 days - she said the case is decided in my favor, case closed, they will notify the buyer. And if the buyer tries to leave bad feedback, it will be removed (see below) - so my rating remains 100% after 63 transactions.

I'm shocked pleasantly surprised frankly.

If the UPS claim pays anything (highly unlikely) I will give it to the buyer. Otherwise I may not refund any of his money, whereas I would have if he's spoken up within a few days of receiving the item. The ball is in the buyers court now...

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This item isn't eligible for eBay Buyer Protection. You don't need to do anything else. Because this claim doesn't apply, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
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Old 02-05-2016, 10:47 AM   #33
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Great news, Midpack! Glad it looks like it all worked out OK for you.
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Old 02-05-2016, 12:30 PM   #34
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Awesome news. I think justice was served.
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Old 02-05-2016, 01:47 PM   #35
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Ebay giveth and Ebay taketh away.........
I have a friend who brought a used impact wrench for a really good price on ebay that turned out to be DOA. It was from a guy that (as he found out later) buys stuff from estate sales and resells them (often without testing the items in any way) on ebay. The seller was quite pleasant and immediately issued a refund. The kicker was that the deal was so good the seller told him to just toss the impact wrench since it was not worth the cost of shipping back. As my friend was about to toss it he noticed that it was a "husky" brand. So before tossing it he did some research and found out that husky tools had a lifetime warranty. Anyway he walks into his local big box (forget which one... maybe Home Depot??) and gives them the DOA one and he walks out with a brand new one. Essentially he got a brand new impact wrench for free! Glad it worked out in the end for you Midpack!
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New eBay Problem
Old 02-12-2016, 11:27 AM   #36
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New eBay Problem

I have a new eBay issue, so I thought I'd tack it onto this thread.

I placed a very heavy cast iron pump on eBay for sale with local pickup only. Some guy in Louisiana (I'm in MI) bought it and paid. I've sent two messages via eBay to him asking how he plans to pick it up, but he has gone silent on me. If I simply issue a refund, I'll get dinged for a refund charge, though the dollar amounts are small. I'm tempted to issue a refund less the refund charges.

Anyone else ever have this issue?
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Old 02-12-2016, 11:46 AM   #37
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I have a new eBay issue, so I thought I'd tack it onto this thread.

I placed a very heavy cast iron pump on eBay for sale with local pickup only. Some guy in Louisiana (I'm in MI) bought it and paid. I've sent two messages via eBay to him asking how he plans to pick it up, but he has gone silent on me. If I simply issue a refund, I'll get dinged for a refund charge, though the dollar amounts are small. I'm tempted to issue a refund less the refund charges.

Anyone else ever have this issue?
You might be surprised. I once sold a very large and heavy elliptical trainer on eBay for local pickup only. The buyer lived nearly 200 miles away, but had relatives in my area he visited occasionally. Showed up at the house with his pickup and took it away happy. Granted, your buyer is at a much greater distance, but you never know ...
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Old 02-12-2016, 11:54 AM   #38
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From the perspective of an eBay customer who would never try to scam anyone:

A couple of months ago I ordered a new 9500lb winch for my Jeep. Cost was $230 with free shipping of the 90lb package.

When it arrived, UPS had dropped the package and a plastic control box that contains the winch solenoids was cracked and damaged.

I sent a picture of the damage to the seller. Their first response was that they would give me a $25 refund. I replied that the winch itself was useless without that control box and that trying to source a control box alone was impossible, so how did they want to arrange for a replacement?

The next message I got from them was that they were issuing a full refund and there was no need to ship the item back. When I found that shipping was going to cost almost $100 I figured they had decided it just wasn't worth it.

I've still got the winch, not really sure if it was also damaged since I can't test it so I ordered a plastic box for $14 that I think might work but I'll have to transfer all the contents over and fab the box myself.
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Old 02-12-2016, 11:55 AM   #39
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You might be surprised. I once sold a very large and heavy elliptical trainer on eBay for local pickup only. The buyer lived nearly 200 miles away, but had relatives in my area he visited occasionally. Showed up at the house with his pickup and took it away happy. Granted, your buyer is at a much greater distance, but you never know ...
That reminds me of my first sale on EBay. I listed a computer monitor and the buyer was to pay for shipping. Some guy from the west coast made the winning bid of $25 which I was fine with. He emailed me and asked me what it weighed and what the shipping cost would be. I weighed it and it weighed 45# and was going to cost $50 to ship. I emailed him with that information and that it was something that I had never thought of and if he wanted to bow out of the transaction that I would understand or if he wanted to move forward that was ok too.
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Old 02-12-2016, 01:22 PM   #40
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You might be surprised. I once sold a very large and heavy elliptical trainer on eBay for local pickup only. The buyer lived nearly 200 miles away, but had relatives in my area he visited occasionally. Showed up at the house with his pickup and took it away happy. Granted, your buyer is at a much greater distance, but you never know ...
This is / was my hope, too. So far the buyer has just gone dark on me.
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