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Old 06-28-2010, 01:23 PM   #241
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Interesting to me that people are coming to the defense of car dealers in this case - thought they were pretty universally reviled.
It's been kinda like watching your mother-in-law drive off a cliff in your new Cadillac.
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Old 06-28-2010, 01:28 PM   #242
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I was in law school in D.C. working with the folks who wrote the Magnuson-Moss warranty act. It was written with auto dealers specifically in mind. Many have a "quasi-monopoly" in an area and therefore have to be closely regulated.

The structure of the act makes the manufacturer strictly liable for the failures of the dealer. That is why the dealer is not an"independent" operator. If the manufacturer in the warranty promises service by any dealer, and the dealer craps on the consumer because the consumer isn't "their" customer, the manufacturer is liable for damages plus attorneys fees. If we find a pattern or practice which the manufacturer tolerated, it gets even worse for them
I suppose you have a lot of real life experience like I do with the auto manufacturers screwing the dealers. The truth is, most manufacturers treat their dealers like crap, and screw them as much as they can. Chysler was notorius for this, sending the dealer 30-40 "extra" cars they didn't order in crappy colors and bad option packages, because they "made too many" and it was an "extra allocation".

You can quote all the legal facts you want, some of us were actually on the ground. The manufacturers try to pass the buck to the dealer all the time. It's like Chicago politics at its finest, shakedown after shakedown. Sure, a lot of dealers deserve the treatment they get, but the manufacturer has abandoned the customer of their car a LONG time ago. I was our dealer's point man for all issues that got elevated to manufacturer's reps, so I got to know them quite well. I bought a brand new Pontiac Grand Prix in 1996, and the transmission died at 27,000 miles, 3 months out of warranty, and the dealer and the FACTORY told me to pound sand. ONLY because I knew the rep was he able to get involved and get me some assistance. When I called Pontiac direct as a consumer to file a claim using their process, I was told "nothing could be done" and I was "on my own". So, don't pontificate about how the dealers suck and the factory is the good guy, that's not the case..........

FWIW, I filed a claim under the Magnuson-Moss Act 3 years ago. Its does not work as "nifty" as you think........but I am sure noone on here, you included wants to hear how that ordeal went down........
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Old 06-28-2010, 01:37 PM   #243
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It's been kinda like watching your mother-in-law drive off a cliff in your new Cadillac.
I'm pretty lucky I guess, never had a MIL.........
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Old 06-28-2010, 02:56 PM   #244
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Looks like I killed another thread!
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Old 06-28-2010, 03:24 PM   #245
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He hasn't become susceptible to sarcasm!
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Old 06-28-2010, 03:31 PM   #246
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Looks like I killed another thread!
Not yet, but keep in mind that you had plenty of easy opportunities help on this one!
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Old 06-28-2010, 03:32 PM   #247
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He hasn't become susceptible to sarcasm!

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Old 06-28-2010, 05:03 PM   #248
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Interesting to me that people are coming to the defense of car dealers in this case - thought they were pretty universally reviled.
It depends on who is attacking them.

Ha
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Old 06-28-2010, 05:07 PM   #249
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It depends on who is attacking them.

Ha
Ayup. such was my thought.
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Old 06-28-2010, 05:28 PM   #250
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Anyone remember when his wife got his password and gave us "The rest of the story" about John "Big Water" Galt?

Priceless.
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Old 06-28-2010, 05:33 PM   #251
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Yep, we got a lot for our entertainment dollar during that little episode.
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Old 06-28-2010, 05:35 PM   #252
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Anyone remember when his wife got his password and gave us "The rest of the story" about John "Big Water" Galt?

Priceless.
Now that was funny, I wonder what happened to old John?
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Old 06-28-2010, 05:37 PM   #253
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I have it on good authority he moved into his parents' basement...
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Old 06-28-2010, 05:40 PM   #254
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Anyone remember when his wife got his password and gave us "The rest of the story" about John "Big Water" Galt?

Priceless.

I missed this... any link
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Old 06-28-2010, 05:41 PM   #255
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I missed this... any link
Nope. The thread was removed to protect the guilty innocent.
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Old 06-28-2010, 05:44 PM   #256
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It's a busy life. My field is law and technology. Every one of the areas you describe has a legal component, which is what I work on...
Well you do need the Dale Carnegie course but in the prof's defense I have to say I am impressed with how knowledgeable (at least on the surface) lawyers can become in a very short period of time. DW is a partner in an energy law practice and I dealt with lots of lawyers in my career (primarily lawyers who dealt with HR, labor relations, technology and contracts). It never ceased to amaze me how quickly a good lawyer could get up to speed on an area he or she had no previous background in and do a bang up job representing my interests.
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Old 06-28-2010, 07:56 PM   #257
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Yes. Emeritus hasn't told Lois Lane who he really is.
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Old 06-28-2010, 08:57 PM   #258
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Well you do need the Dale Carnegie course but in the prof's defense I have to say I am impressed with how knowledgeable (at least on the surface) lawyers can become in a very short period of time. DW is a partner in an energy law practice and I dealt with lots of lawyers in my career (primarily lawyers who dealt with HR, labor relations, technology and contracts). It never ceased to amaze me how quickly a good lawyer could get up to speed on an area he or she had no previous background in and do a bang up job representing my interests.
True, but some select lawyers are quite annoying when they belittle other folk's intelligence and become "know-it-alls"........
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Old 06-28-2010, 10:29 PM   #259
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I missed this... any link
He revealed his actual name in one of his posts, and a crack team of hard-working Internet researchers immediately devoted all of their efforts to... creating a Google Alert.

He resurfaces from time to time in fine "Letters to the Editor" columns in his local community. (The word "fine" refers to the editors, not the contributions.) I don't think there's any urgency to considering his re-admission to the board's membership.
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Old 06-29-2010, 10:16 AM   #260
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Interesting to me that people are coming to the defense of car dealers in this case - thought they were pretty universally reviled.
Lol, apparently people dislike lawyers more than used car salesman. Well, this tread went no where in a hurry.

Here is my take, for whatever it its worth. dm's dealer should have eaten the difference. Which is what happened. Great!

Also, I'm surprised a dealership would be so petty with a potential client because they bought their warranty elsewhere. Wouldn't you want repeat business? As in, wouldn't you do your best to get them back there when it comes time to lease or buy a new vehicle?
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