|
|
06-25-2010, 06:34 PM
|
#201
|
gone traveling
Join Date: May 2008
Posts: 3,864
|
Quote:
Originally Posted by Emeritus
He's not "independent' he is a "dealer'. people walk through the door because he has a big "GM" sign on the door.
It's a specific violation of the Maryland dealer licensing law to fail to honor a Automobile warranty contract
TRANSPORTATION
TITLE 15. VEHICLE LAWS -- LICENSING OF BUSINESSES AND OCCUPATIONS
SUBTITLE 3. DEALERS Md. TRANSPORTATION Code Ann. § 15-312 (2010)
§ 15-312. Prohibited acts -- Vehicle sales transactions
(g) Failure to comply with terms of warranty or guarantee. -- A dealer or an agent or employee of a dealer may not willfully fail to comply with the terms of a warranty or guarantee.
To be technical GM makes promises directly to the customer, including a promise that dealers will do certain things. Dealers sign off on those promises both when they get a dealership and second when they sell cars using the GM paperwork. Consumers are third party beneficiaries of the Gm-Dealer contracts. If a dealer defaults on the primary automobile contract, the consumer can sue Gm directly for performance. So GM is fully responsible for the failure of the dealer to properly service the customer. Since GM is responsible for the action of the dealer, their contracts give them the necessary control Many states license dealers Maryland law requires the parties to submit the contracts as part of teh license
§ 15-203. Application for license
(b) Documents required. -- Each applicant for a license shall submit as part of the application:
(1) A copy of each form of any new vehicle warranty currently given or offered by the applicant;
(2) A copy of each form of franchise and any other contract with dealers used by the applicant, together with a list of dealers in this State who hold a franchise from the applicant;
(3) A copy of the vehicle preparation and delivery obligations of its dealers; and
(4) A statement of the compensation the applicant agrees to pay a dealer for parts supplied and work done by the dealer under:
(i) The preparation and delivery obligations referred to in item (3) of this subsection; or
(ii) Any outstanding express or implied new vehicle warranty.
§ 15-206.1. Good faith
(a) "Good faith" defined. -- In this section, "good faith" means honesty in fact and the observance of reasonable commercial standards of fair dealing in the trade.(b) Required. -- A manufacturer, distributor, or factory branch, whether directly or through an agent, employee, or representative, may not fail to act in good faith:
(1) In acting or purporting to act under the terms, provisions, or conditions of any franchise agreement; or
(2) In any transaction or conduct governed by this subtitle.
So if a dealer screws a warranty customer, it is a violation of law.
|
Take a copy of the above regulations to your local dealer (the one that you didn't buy the warranty from) tell them you think they were screwing you on the warranty and so you bought it somewhere else- and demand that they service your car NOW.. or else... Then get back to us with a real-world situation report and let us know how that goes for you. You live in a fantasy world, where everyone is out to screw you, maybe you should take a step back and consider why
|
|
|
|
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!
Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!
|
06-25-2010, 06:39 PM
|
#202
|
Thinks s/he gets paid by the post
Join Date: Feb 2010
Location: Cavalier
Posts: 2,317
|
__________________
"Don't take life so serious, son. It ain't nohow permanent." Pogo Possum (Walt Kelly)
|
|
|
06-25-2010, 08:41 PM
|
#203
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: May 2008
Location: No fixed abode
Posts: 8,765
|
Quote:
Originally Posted by Emeritus
He's not "independent' he is a "dealer'. people walk through the door because he has a big "GM" sign on the door.
It's a specific violation of the Maryland dealer licensing law to fail to honor a Automobile warranty contract
TRANSPORTATION
TITLE 15. VEHICLE LAWS -- LICENSING OF BUSINESSES AND OCCUPATIONS
SUBTITLE 3. DEALERS Md. TRANSPORTATION Code Ann. § 15-312 (2010)
§ 15-312. Prohibited acts -- Vehicle sales transactions
.
.
.
So if a dealer screws a warranty customer, it is a violation of law.
|
You do realize that lawyers are only a couple of notches above car dealers on the graph, right?
__________________
"Good judgment comes from experience. Experience comes from bad judgement." - Anonymous (not Will Rogers or Sam Clemens)
DW and I - FIREd at 50 (7/06), living off assets
|
|
|
06-25-2010, 10:51 PM
|
#204
|
Moderator Emeritus
Join Date: Oct 2007
Location: Portland
Posts: 4,946
|
Yah, we all saw how well that worked out for GM and Chrysler dealers recently.
Something tells me GM would rather have the customers. But that's just me.
I don't take my car to the dealership I bought it at for service because:
1) The service department was a tad crooked. As in "Your brake rotors are worn. We'll pop on these lightweight Chinese rotors that are below minimum thickness when brand new, and definitely thinner than your worn rotors, and charge you for OEM parts."
2) GM closed the dealership.
I have this thing about not patronizing businesses that try to rip me off. I know, I know. What a terrible customer. They should throw me out for not letting them walk all over me.
|
|
|
06-26-2010, 04:59 AM
|
#205
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Feb 2005
Location: Central MS/Orange Beach, AL
Posts: 9,072
|
Quote:
Originally Posted by M Paquette
I don't take my car to the dealership I bought it at for service because:
1) The service department was a tad crooked. As in "Your brake rotors are worn. We'll pop on these lightweight Chinese rotors that are below minimum thickness when brand new, and definitely thinner than your worn rotors, and charge you for OEM parts."
2) GM closed the dealership.
I have this thing about not patronizing businesses that try to rip me off. I know, I know. What a terrible customer. They should throw me out for not letting them walk all over me.
|
But you don't have a problem with buying a new car from the same place?
__________________
Retired 3/31/2007@52
Investing style: Full time wuss.
|
|
|
06-26-2010, 04:59 AM
|
#206
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
I don't take it to the dealer. The warranty comes from GM. I ask the regional representative if he want to see me in court and try to defend the acts of his agent. It's his job to sort out the dealer.
|
|
|
06-26-2010, 05:06 AM
|
#207
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
But we have so much fun dropping the small claim court filing on the manufacturer's regional representative.
|
|
|
06-26-2010, 05:10 AM
|
#208
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
Quote:
Originally Posted by Dawg52
But you don't have a problem with buying a new car from the same place?
|
Its an entirely different issue. You might buy a bottle of coke at a filthy store where you would not buy a sandwich.
I've had all my cars serviced for 20 years at the same Goodyear service operation. First class work all the time. Warranty work I expect dealers to do in accordance with the warranty.
|
|
|
06-26-2010, 07:02 AM
|
#209
|
Thinks s/he gets paid by the post
Join Date: Dec 2004
Posts: 1,798
|
Quote:
Originally Posted by Emeritus
Its an entirely different issue. You might buy a bottle of coke at a filthy store where you would not buy a sandwich.
I've had all my cars serviced for 20 years at the same Goodyear service operation. First class work all the time. Warranty work I expect dealers to do in accordance with the warranty.
|
I think what most people are getting at that you refuse to understand is you will get your warranty work done. How many extra freebies will you receive is the question. Is it the first one out the door or is it the last one for the day? Does the dealer go the extra mile or do they simply provide the minimum service? If you go in and have work done, do they tell you in the next three or four months another part is going to go out, or do they say nothing and let you break down on the side of the road? Is it service or service with a smile?
__________________
You don't want to work. You want to live like a king, but the big bad world don't owe you a thing. Get over it--The Eagles
|
|
|
06-26-2010, 08:52 AM
|
#210
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
Quote:
Originally Posted by lets-retire
I think what most people are getting at that you refuse to understand is you will get your warranty work done. How many extra freebies will you receive is the question. Is it the first one out the door or is it the last one for the day? Does the dealer go the extra mile or do they simply provide the minimum service? If you go in and have work done, do they tell you in the next three or four months another part is going to go out, or do they say nothing and let you break down on the side of the road? Is it service or service with a smile?
|
I didn't see any frequent flyer number at the service counter. Does a Bakery give a new customer the old stale bread, or good stuff with a smile?
|
|
|
06-26-2010, 10:06 AM
|
#211
|
gone traveling
Join Date: May 2008
Posts: 3,864
|
Quote:
Originally Posted by Emeritus
I don't take it to the dealer. The warranty comes from GM. I ask the regional representative if he want to see me in court and try to defend the acts of his agent. It's his job to sort out the dealer.
|
Quote:
Originally Posted by Emeritus
But we have so much fun dropping the small claim court filing on the manufacturer's regional representative.
|
These statements, and your bellicose attitude speak volumes. You obviously derive a perverse sense of pleasure out of creating these situations, escalating them, and then, as an attorney, threatening to sue- nothing more than a self-serving scam artist. Going thru life as a PITA is apparently your goal, and you have done a good job of documenting your handiwork during your short time here on E-R.org.
I'm certain you are singularly proud of your accomplishments.
As another poster so eloquently suggested.. Have a nice trip
Mmmm...Bye.
|
|
|
06-26-2010, 04:55 PM
|
#212
|
Moderator Emeritus
Join Date: Oct 2007
Location: Portland
Posts: 4,946
|
Quote:
Originally Posted by Dawg52
But you don't have a problem with buying a new car from the same place?
|
Sure I do. I stopped patronizing them as soon as I got bit by the service department. The sales person I had known for years, and I never had an issue with sales. Heck, the finance guy had even stopped trying to pitch undercoating and Lustre Glaze to me.
It's a shame the service department was dirty. That's the real profit center for the dealerships I've known, but these guys were trying to be... um... a little TOO profitable, selling junk as OEM parts to replace perfectly good parts.
They're out of business now, and I've got plenty of time and my own facility to handle most car work. (Yah. I've torn down and rebuilt engines and transmissions, welded this 'n that, and blowed stuff up real good on track days!)
|
|
|
06-26-2010, 05:20 PM
|
#213
|
Thinks s/he gets paid by the post
Join Date: Dec 2004
Posts: 1,798
|
Quote:
Originally Posted by Emeritus
I didn't see any frequent flyer number at the service counter. Does a Bakery give a new customer the old stale bread, or good stuff with a smile?
|
No, but if you are a frequent customer the people who work there will get to know you. That is when they start giving the extra benefits, above and beyond just keeping you satisfied. If a bakery is selling stale goods as fresh they are giving substandard goods and service. What do you normally do to a business that is giving you substandard goods and service, other than sue them? You quit going and they go out of business.
__________________
You don't want to work. You want to live like a king, but the big bad world don't owe you a thing. Get over it--The Eagles
|
|
|
06-27-2010, 05:14 AM
|
#214
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
Quote:
Originally Posted by Westernskies
These statements, and your bellicose attitude speak volumes. You obviously derive a perverse sense of pleasure out of creating these situations, escalating them, and then, as an attorney, threatening to sue- nothing more than a self-serving scam artist. Going thru life as a PITA is apparently your goal, and you have done a good job of documenting your handiwork during your short time here on E-R.org.
I'm certain you are singularly proud of your accomplishments.
As another poster so eloquently suggested.. Have a nice trip
Mmmm...Bye.
|
I take pleasure in protecting ordinary consumer from defaulting businesses and governments. You know the kind. They are filled with folks who say things like
"Here's a news flash: Service departments don't really LIKE manufacturer's warranties.........typically the money the dealer gets to do warranty work contains the thinnest margins in the entire service department, save for loss-leader oil changes........"
The economy actually works better if they placed this as a big sign on the door. Its called "transparency" . If they do business in a different way from how they advertise and promote themselves I think customers should know.
|
|
|
06-27-2010, 08:36 AM
|
#215
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
Quote:
Originally Posted by lets-retire
No, but if you are a frequent customer the people who work there will get to know you. That is when they start giving the extra benefits, above and beyond just keeping you satisfied. If a bakery is selling stale goods as fresh they are giving substandard goods and service. What do you normally do to a business that is giving you substandard goods and service, other than sue them? You quit going and they go out of business.
|
so should I run my class like a business? Give favors to the "regular customers" i.e. make the ones who won't take my other class wait longer for their exam grades ?
Is that what you are suggesting?
How should we stick to students who dare to take courses at other universities in the system?
Etc
|
|
|
06-27-2010, 11:07 AM
|
#216
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Mar 2005
Location: Chicago
Posts: 13,186
|
So you are suggesting you leverage your position of authority to obtain inappropriate accomodations from students in exchange for university class credit? Yuuuuch....... Makes my skin crawl.
__________________
"I wasn't born blue blood. I was born blue-collar." John Wort Hannam
|
|
|
06-27-2010, 11:15 AM
|
#217
|
Thinks s/he gets paid by the post
Join Date: Dec 2004
Posts: 1,798
|
Quote:
Originally Posted by Emeritus
so should I run my class like a business? Give favors to the "regular customers" i.e. make the ones who won't take my other class wait longer for their exam grades ?
Is that what you are suggesting?
How should we stick to students who dare to take courses at other universities in the system?
Etc
|
I'm not suggesting you do anything with your class. But since you asked, why don't you run your class however your paycheck can handle? It is your class. Pander to whomever you want. If you want to pander to the future leaders then hold the students to high standards. If you want to pander to slugs, then pander to those who are more interested in partying and getting high. If it were me, I would hold the students to the highest standards, I could find. There are many different levels of college education. To correlate your teaching to the discussion at hand, what is your product? Knowledge. If you teach more than is required by the course or you require a more in depth level of knowledge than the course requires then you are giving the students more for their money. If you make the course extremely easy, you are selling them stale bread.
__________________
You don't want to work. You want to live like a king, but the big bad world don't owe you a thing. Get over it--The Eagles
|
|
|
06-27-2010, 11:45 AM
|
#218
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
No that is what they suggested is how their business is run "in the real world"
I simply was pointing out what a wretched idea it was
|
|
|
06-27-2010, 11:49 AM
|
#219
|
Full time employment: Posting here.
Join Date: Feb 2009
Posts: 886
|
Quote:
Originally Posted by lets-retire
I'm not suggesting you do anything with your class. But since you asked, why don't you run your class however your paycheck can handle? It is your class. Pander to whomever you want. If you want to pander to the future leaders then hold the students to high standards. If you want to pander to slugs, then pander to those who are more interested in partying and getting high. If it were me, I would hold the students to the highest standards, I could find. There are many different levels of college education. To correlate your teaching to the discussion at hand, what is your product? Knowledge. If you teach more than is required by the course or you require a more in depth level of knowledge than the course requires then you are giving the students more for their money. If you make the course extremely easy, you are selling them stale bread.
|
I work their butts off. I am grading their midterms right now. But my product is not "knowledge" as such. Knowledge is cheap, education is expensive. Education , it has been said , is "what is left after everything you learn has been forgotten".
|
|
|
06-27-2010, 11:59 AM
|
#220
|
Thinks s/he gets paid by the post
Join Date: Dec 2004
Posts: 1,798
|
Quote:
Originally Posted by Emeritus
I work their butts off. I am grading their midterms right now. But my product is not "knowledge" as such. Knowledge is cheap, education is expensive. Education , it has been said , is "what is left after everything you learn has been forgotten".
|
Spoken like a true academic.
__________________
You don't want to work. You want to live like a king, but the big bad world don't owe you a thing. Get over it--The Eagles
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads
|
|
|
|
|
|
|
|
|
|
|
|
|
» Quick Links
|
|
|