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ING...CapOne360....Any problems w/ Automated Phone?
Old 04-19-2016, 11:46 AM   #1
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ING...CapOne360....Any problems w/ Automated Phone?

Anyone having problems with ING's automated phone system? I enter all my
info normally but then it routes me to a human. While waiting for the human it asks if I want to use the automated system but again routes me to a human.
This is a recent problem. In the past it has been fine.

I get the sense that it's not a general problem so perhaps they think it's a crank call or it's my phone system.

From another viewpoint, I don't have problems using any other company's automated system.

Perhaps it's an interactive problem and requires both my phone/phone system
and their automated phone system. Any idea what that problem could be?
And why wouldn't that be a problem with any other company and my phone?

I vaguely remember some problem in the past when my landline had problems but the cell phone worked fine but then the company did something ? and then the landline was fine too.

The current problem is w/ the landline. Haven't tried the cell yet.
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Old 04-19-2016, 12:07 PM   #2
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I've had an account for years, but I don't think I've ever used the phones system. I use the internet to read balances, transfer money (very convenient; my kids also have ING accounts and transfers are "instant"), and write electronic checks. I use the smartphone app to deposit checks I get (maybe 1 or so every month to two months). I'm curious what you use the phone system for.
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Old 04-19-2016, 12:37 PM   #3
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Most likely somebody(on their side) changed something software, configuration.... I'd contact them and let them know about the problem you're having.
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Old 04-19-2016, 01:44 PM   #4
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Quote:
Originally Posted by fosterscik View Post
I've had an account for years, but I don't think I've ever used the phones system. I use the internet to read balances, transfer money (very convenient; my kids also have ING accounts and transfers are "instant"), and write electronic checks. I use the smartphone app to deposit checks I get (maybe 1 or so every month to two months). I'm curious what you use the phone system for.
Thanks, MRG and fosterscik, for your input. Greatly appreciated.
I use the IVR to check balances and transfer funds. I try to avoid doing financial stuff on the internet unless absolutely necessary as I am sure the Russian, Chinese, etc. hackers are smarter than me.
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