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Old 05-15-2014, 03:25 PM   #21
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But...shopped at Frye's electric a few years ago and they had an atrocious roped line system (think popular Disney attraction), and actually had one employee at the front of the line that herded people to the next open cashier---hated that system and haven't been back.
That's the system at my local supermarket. There are 2 roped lines and an employee at the front of the line directs customer to the next available register, picking people from each line alternatively. Now, there are signs telling people to form 2 lines. Yet a lot of people will pile up in one line. If someone follows the signs and go to the shorter line, people get upset.
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Old 05-15-2014, 03:32 PM   #22
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I generally like the one-line system, but dislike it at certain stores that have now taken to making an excessively long line that takes you past all kinds of impulse purchase items. Fry's is the worst (always), followed by Best Buy (only really bad during holiday shopping season). Most irritating, though, is the new Michael's store in our area - there is rarely a significant line but you have to navigate a long twisted queue full of junk on shelves. Makes me crazy.
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Old 05-15-2014, 03:48 PM   #23
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Do you assume that when Cashier B is done helping her customer, that the NEXT person in Cashier A's line will be called over, or do you just, after JUST walking in, think to yourself, "Hmm, that's a shorter line" and go up right behind the person she is helping? I mean, if that's the case, WHY would all those other people decide to stay in the long line? It makes no sense!
Why not ask the cashier?
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Old 05-15-2014, 03:48 PM   #24
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But...shopped at Frye's electric a few years ago and they had an atrocious roped line system (think popular Disney attraction), and actually had one employee at the front of the line that herded people to the next open cashier---hated that system and haven't been back.
I actually like Fry's system. One queue, FIFO (first in, first out) kind of system. When a cashier opens up, the light turns green, and the employee watching over the queue tells the next person what number register to go to.

And customers don't stand there with glazed looks on their faces not noticing what register they need to go to, because there's somebody there to tell them.

Simple. Effective. Efficient. I wish more places were like that.
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Old 05-15-2014, 03:54 PM   #25
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I often see some really long lines at the cashiers at Costco, and then one or two cashiers with only a few people in line. It makes no sense as to why people don't adjust and rebalance, but they don't. I do agree that a single line with a queue that connects the next person in line with the next available cashier is most efficient. Sometimes you just get stuck in a line with someone who has a product that can't be scanned, and you spend ten minutes standing around waiting for someone to figure out how to solve the problem. A single line would prevent this and be fair to everyone. But few stores do this, so you just have to figure out which line is going to be fastest.

If the movie theater intended to have individual lines like a supermarket, then so be it. If it was supposed to be one long line that feeds into a pool of cashiers, then it sounds like the person was being rude.
All I know is that whatever line I choose, it suddenly becomes the slowest line
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Old 05-15-2014, 03:55 PM   #26
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Teaser-economics problem. Love it.

first observation: You will be last in line, no matter which line you chose. It only matters which line when another person comes after you.

second observation: what do the people in the longer line know that you don't know? The last person in the longer line must know that being in the second line, although longer, must be faster than the shorter line.

third observation: No one really cares what line you chose because you are the tail end charlie. The other people have already made their choice. It is only you, who has the decision.

For my time: I'd chose the longer line and ask the previous last guy, "why is the other line so short?"
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Old 05-15-2014, 09:34 PM   #27
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One of the nicer aspects of being older and retired, is that I don't need to get all upset by things like this. I'd just stand in the longer line and observe for a while to figure out if I need to switch to the shorter line, and meanwhile enjoy people watching or whatever.

So what if others get in front of me. It makes them temporarily less miserable with their insignificant little lives, and honestly it's not like I am in a race.

Gives me a chance to catch up on the tabloids!
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Old 05-15-2014, 11:31 PM   #28
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Anyplace, like Costco, that I'm familiar with I'll go into the shortest line. If is someplace knew and there is like 10 people in one line and 2 in another I'll wait a few minutes before going into the shortest line to avoid jumping the queue.
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Old 05-16-2014, 08:12 AM   #29
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This happens at work all the time, cafeteria cashier has lines on two sides, but people will queue up on just one side. I don't get it. I a
Ways go to the shorter line. It's more efficient for the cashier , for me, and for everyone else. The cashier can work faster with 2 lines...
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Old 05-16-2014, 08:31 AM   #30
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I actually like Fry's system. One queue, FIFO (first in, first out) kind of system. When a cashier opens up, the light turns green, and the employee watching over the queue tells the next person what number register to go to.

And customers don't stand there with glazed looks on their faces not noticing what register they need to go to, because there's somebody there to tell them.

Simple. Effective. Efficient. I wish more places were like that.
+1. I don't understand why others don't like this system.
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Old 05-16-2014, 08:32 AM   #31
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In the OP's scenario, I see no problem with going to the shorter line. Everyone has the same choice before they showed up.

What drives me nuts is when I am second in line with 6 behind me and a new line opens and the cashier says I will take whoever was next.....................and the people behind me jump into that line. I look at them and they avoid making eye contact........
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Old 05-16-2014, 09:00 AM   #32
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In the OP's scenario, I see no problem with going to the shorter line. Everyone has the same choice before they showed up.



What drives me nuts is when I am second in line with 6 behind me and a new line opens and the cashier says I will take whoever was next.....................and the people behind me jump into that line. I look at them and they avoid making eye contact........

That...
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Old 05-16-2014, 10:37 PM   #33
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I think that it was jumping in line... if there is no clear line in front of one window and a clear line in front of the other (kinda in the middle)... they are taking the 'next' customer... you jumped in line...


I have seen a theater the same way as the OP.... and also with the ropes going back and forth... the ropes at least tell you where the line is located and who is in front...
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