Originally Posted by hnzw_rui
To be honest, the only computer manufacturer I know of that provides decent warranty support is Apple.
I have a Falcon Northwest Desktop as do my husband and they all their customer service in house in Oregon and it is fantastic. I had a serious problem with my desktop and they spent multiple hours helping me with it. They don't have in home service (since they do it all in house) but I was happy when I did the send the computer in. DH has had great customer service from them as well. They are absolutely the best company I've ever dealt with for computer service.
Originally Posted by pb4uski
Interesting. DW and I have had nothing but IBM/Lenovo for the last 15+ years and have ever had a problem.
We have had two other Lenovos with in home service and never had a problem at all. That is one reason this has been such a shock. It isn't so much the Lenovo employee telling me that the computer had been dropped and it wasn't covered under warranty. I suspect he is a technical person and knew nothing about my
warranty and just made a mistake.
The thing that dumbfounds me is the problem was escalated to community management 3 weeks ago and I was assured they absolutely would call with 3 days and I've had no call. When they didn't call, that didn't even bother me that
much. Mistakes happen.
The utter shock was calling back repeatedly and being told that Technical Support can't help me because it was escalated to community management and they have no way to actually directly communicate with them and they can't do anything except keep requesting they call me....
I've started writing my BBB complaint since from the BBB website it appears that they usually do
respond to them.