Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Need help with router installation...
Old 03-07-2006, 02:49 PM   #1
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Need help with router installation...

First… I do not know much of anything about computers, etc.

I installed a D-Link DI-524 Router to my cable modem and then to my desktop computer. I run the installation wizard… my Dell desktop and Toshiba notebook work except the notebook looses the internet connection when I leave the room that has the desktop and router and go more than about 10 ft away.

The sonar screen on the notebook shows the connection on the second circle from the center. The wireless network connection icon shows speed: 54Mbps, Signal Strength: Excellent, Status: Connected… but cannot connect to the internet if more than about 10 ft from the router… if I move back closer to the router it will connect to the net.

The router is located on the same desk as the desktop, printer, scanner, answering machine and 2.4 GHz phone… I shutoff the power to the phone and it did not make any difference in the connection.

Any help would be appreciated as I would like to use the notebook in the kitchen and out on the patio deck.

Gonzo
__________________

__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Re: Need help with router installation...
Old 03-07-2006, 03:38 PM   #2
Confused about dryer sheets
 
Join Date: Mar 2006
Posts: 5
Re: Need help with router installation...

Hmmm, so it stays connected to the router but won't access the internet? What about the network, can the notebook connect to the desktop when you're in the other room?

If it was interference I'd say maybe one of the add on antennas for the router that boost your range will help, but if it's supposedly connected to the router I don't know that it'd be interference.


__________________

__________________
~Brian
AnemicOak is offline   Reply With Quote
Re: Need help with router installation...
Old 03-07-2006, 05:39 PM   #3
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

I'm betting its losing the router connection entirely. Try a different channel on the router and on the client. Sounds like an interference problem. Or the antenna in the router is broken internally from the connection.

What settings did you change in the router so far? Or is it still factory set? Did you use the cd-rom that came with it to configure it or did you use the routers internal wizard?
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-07-2006, 05:45 PM   #4
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
REWahoo's Avatar
 
Join Date: Jun 2002
Location: Texas Hill Country
Posts: 42,099
Re: Need help with router installation...

Following up on CFB's questions on settings, be sure the antenna transmit power is set at 100%, not on something lower.

Using the router's internal wizard, click on "Advanced" then on "Performance". The last item on that screen is the power setting.

__________________
Numbers is hard

When I hit 70, it hit back

Retired in 2005 at age 58, no pension
REWahoo is offline   Reply With Quote
Re: Need help with router installation...
Old 03-07-2006, 05:56 PM   #5
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

By the way, this happened with mine when I had the router set to 'automatic' on the channel selection and my PC set to a specific channel. It'd periodically 'lose' the router. I finally set the channel on the router to 7 and the pc to 7. Maybe if I had a D-link card in the pc they'd both do a better job of not 'losing' each other. Havent had this happen to me before, but I never had a router that would autoselect a channel before either...
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-07-2006, 06:03 PM   #6
Thinks s/he gets paid by the post
cube_rat's Avatar
 
Join Date: Jul 2005
Posts: 1,466
Re: Need help with router installation...

Quote:
Originally Posted by Gonzo



The router is located on the same desk as the desktop, printer, scanner, answering machine and 2.4 GHz phone…
Can you check to see if your phone is running on the same channel? I had to upgrade our phone because of a similar issue.
__________________
fuzzy? cute?
cube_rat is offline   Reply With Quote
Re: Need help with router installation...
Old 03-07-2006, 06:09 PM   #7
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

Yeah, I go out of my way to make sure everything has its own channel. 5.8GHz phones, 2.4GHz network, 900MHz baby monitor, 1.21 Gigawatts in the delorean.

By the way, microwave ovens, some video transmitters and some wireless headsets use 2.4GHz. Whenever my wife nukes something in the kitchen, the network dries up on me.
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-08-2006, 08:09 AM   #8
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Re: Need help with router installation...

Thanks REW... transmit power was set at 100%

Thanks CFB... first I ran the CD and then I ran the internal wizard. I now have set the router thru the desktop to channel 7... how do I change the notebook to channel 7?

I have rebooted both and I get no connection to the wireless network. "limited or no connectivity"

Jiggles... how do I check for the phone channel? I have unplugged the power to the phone so that should not be an issue... correct?

Gonzo
__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Re: Need help with router installation...
Old 03-08-2006, 10:47 AM   #9
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Re: Need help with router installation...

Okay... I have now set the router channel to 11 and rebooted the notebook... set the key and now I can connect to the net but I have the save problem as before... move about 10 ft from the router and it drops it's connection.

Now what?

Gonzo
__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Re: Need help with router installation...
Old 03-08-2006, 10:58 AM   #10
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Re: Need help with router installation...

Would plaster walls have anything to do with this dropped connection?

Also, on the exterior of the home between the siding and the wood sheathing over the framing we have foiled backed foam sheathing... could this be a problem?

CFB... you mentioned about the antenna maybe being broken... how can I test for that? Would that be the case even with the sonar showing the router as an excellent signal strength?

Gonzo
__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Re: Need help with router installation...
Old 03-08-2006, 12:24 PM   #11
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

It has to either be interference or a bad antenna. Those are the only explanations. Not sure how you'd test the antenna.

The foil coated insulation will mitigate the signal, but I presume you have windows and doors that the signal will penetrate through. The foil shouldnt be a problem if you're inside and so is the router.

Check in with d-link support...unfortunately I hear they, like almost everyone else...stink. You might need a new one.
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-08-2006, 02:00 PM   #12
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Re: Need help with router installation...

Thanks CFB... I will have to give that a try tomorrow.

Gonzo
__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Re: Need help with router installation...
Old 03-11-2006, 06:44 PM   #13
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

Any word?
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-11-2006, 07:18 PM   #14
 
Posts: n/a
Re: Need help with router installation...

No, there's no word, because he did what you suggested, and his computer exploded.
__________________
  Reply With Quote
Re: Need help with router installation...
Old 03-11-2006, 09:04 PM   #15
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

You're right Al...never, ever call tech support.

I'm not sure why I have, at least in modern times...

I certainly could have gone out back, whacked myself in the face 5 times with a stick, and have seen a better result.
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-12-2006, 09:11 AM   #16
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Re: Need help with router installation...

I sent the D-Link support an e-mail regarding this problem... it said they would respond within 36 hours... have not heard anything yet... it's been over 36 hours! I have been busy with other things so I have not tried to call yet.

Gonzo
__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Re: Need help with router installation...
Old 03-12-2006, 09:37 AM   #17
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

They probably didnt specify WHICH 36 hours they were going to wait, now did they?
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-13-2006, 11:23 AM   #18
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Re: Need help with router installation...

I still have not received a response to my e-mail to the support group at D-Link. I called today... one of the first things they ask you to do on the automated support number is e-mail the problem to them at the support center... but they fail to tell you that they won't answer the e-mail. Well, the person on the other end did not talk very good english... at least I had a hard time with it. Anyway they could not find any problems and said I should return the router for another one. I bought it on sale at Office Max... I have never returned anything there... I will find out how that goes. I don't thing I will be able to exchange it today.

Gonzo
__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Re: Need help with router installation...
Old 03-13-2006, 11:30 AM   #19
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Need help with router installation...

Yep, i've found email support at almost any company to be a total waste of time. Usually I get no response, and when I do i'm usually sorry. Its usually the 'reset it to factory settings', or 'unplug it and plug it back in'. :

I think the folks in email support have figured out that nobody measures whether they respond or not, and if they do, that their response is even remotely helpful, let alone a solution to the customers problem. Hence they can ignore emails, when pressed they can send a form document or two. Then spend the rest of the day posting to internet forums or looking at Vida Guerra web sites.
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Need help with router installation...
Old 03-14-2006, 10:55 AM   #20
Recycles dryer sheets
 
Join Date: Jan 2005
Posts: 136
Re: Need help with router installation...

Update:

Went to Office Max yesterday and got an exchange router... I told them that the D-Link support tech said I should exchange for a different router... Office Max didn't even ask what was wrong... just gave me a new router (Same model, different version)... no hassle... I like it!

I installed it today and it works fine... every room in the house (1200 sf) okay and in the far corner of the garage is okay... I didn't try the patio deck today because it is too cold and there is snow out there.

I'm using channel 6, WPA enabled and reconnected the portable 2.4 GHz phone and the router (2.4GHz) still works fine... in fact the router is about 1 ft from the phone base and both are located on the top of the desktop computer desk.

Thanks again for everyones help.

Gonzo
__________________

__________________
Life is a beach... and then you die.
Gonzo is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Question about routers (wood, not computer) SC Other topics 16 03-11-2007 10:20 AM
best wireless router? bright eyed Other topics 19 02-21-2007 11:38 AM
Front Door - Costs and installation? vvsonikvv Other topics 15 12-24-2006 06:09 PM
Vonage - Router Question cube_rat Other topics 3 04-01-2006 02:09 PM
Nice deal on a decent 802.11g 54Mb/s router - ~$15 bucks cute fuzzy bunny Other topics 20 02-21-2006 08:52 PM

 

 
All times are GMT -6. The time now is 09:31 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.