Originally Posted by TromboneAl
Well, my policy bit me.
I've spent 6 hours total trying to debug a problem with my bluetooth system, and the bluetooth mouse. Three separate sessions with a call center in India.
It turns out that if I'd installed all of the Windows and HP Bios updates, I never would have had the problem in the first place.
Sometimes you win, sometimes you lose...
I still remember the time I installed a Service Pack (SP) for Windows 2000. My machine was locked up tight after that.
I went to MS site looking for an answer. In one of their KB (Knowledge Base) articles, they acknowledged that yes, the PC would get totally hosed if it had a DAT drive installed. Remember the Sony DAT? I used it as the backup device, because writable CD capacity was not enough, and writable DVDs were not out yet.
Anyway, what's the solution then? MS said "Reinstall Windows". I went ballistic and called them names for one day straight.
What pissed me off so bad was that they knew about the problem, but did not include a check prior to installing the SP to see if the PC had a DAT drive installed.
There was really no way to undo that SP, and I did end up reinstalling Win2000, after removing the HD and salvaging the user files.
What a piece of crap!