Join Early Retirement Today
Thread Tools Search this Thread Display Modes
Nice try Citicards
Old 06-18-2009, 06:47 PM   #1
Full time employment: Posting here.
Join Date: Feb 2008
Posts: 920
Nice try Citicards

So I go online to pay wife's Citibank credit card bill at end of May, and they have this message that due to a merchant data security drama blah blah that account is closed, a new card will be coming when that arrives activate it and the old one will then close.

I can't get to the account online anymore, can't view recent activity, can't make a payment, nothing. Fine, no worries we can still use it until shiny new one arrives.

Card arrives, I go online to take care of bill, and what do we have:
1. Finance charges of $35. I always pay full balance, but couldn't.
2. Late payment fee of $40. Min payment should have been zero anyway.
3. The payment I'd made end of April (to post mid-May) got posted on June 15th to the new account, hence items #1 and #2.

So they held my a payment limbo for a month until new card arrives and gets activated, then charge me late fees and interest.

A phone call got charges removed, by why should a phone call be required to get it fixed up? Bastards.

End Rant.

tuixiu is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 06-18-2009, 07:09 PM   #2
Thinks s/he gets paid by the post
saluki9's Avatar
Join Date: Feb 2005
Posts: 2,032
I've been a citi customer for a decade. Although I dispise the fact that they are wards of the state, I have always found them honest.

Any company that big will make some mistakes. The important thing is that they reversed the charges.

saluki9 is offline   Reply With Quote
Old 06-18-2009, 08:11 PM   #3
Thinks s/he gets paid by the post
Join Date: Oct 2005
Posts: 1,631
I'm sure there are some happy Citibank customers but I'm not one and I've met plenty of people with complaints. Citi tried to charge me some little late fees on my J.Jill account two months in a row even though I had paid my very small balance on time. I closed the account. I have no patience for that sort of sh*t.
Oldbabe is offline   Reply With Quote
Old 06-20-2009, 06:23 AM   #4
Full time employment: Posting here.
Join Date: Aug 2008
Location: Romney, WV
Posts: 671
The attitude of the people in customer service means a lot to me when I have a situation like this. If their approach was that a mistake was made and it was corrected relatively easily (although you can't argue about the hassle to have to call in the first place), then sounds like all is well. If they tried to tell you the charges made sense or some other nonsense and they were doing you a favor to remove them, different story and I'd be a former customer.
davemartin88 is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
nice little jolt ronin Other topics 29 07-31-2008 02:28 PM
nice community dave-cirk Hi, I am... 2 04-15-2008 05:05 AM
Saving would be nice, but... FIREd FIRE and Money 41 10-16-2007 04:02 PM
It would be nice if... SecondCor521 Forum Admin 2 02-01-2007 12:14 PM


All times are GMT -6. The time now is 08:09 PM.
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.