Nice try Citicards
So I go online to pay wife's Citibank credit card bill at end of May, and they have this message that due to a merchant data security drama blah blah that account is closed, a new card will be coming when that arrives activate it and the old one will then close.
I can't get to the account online anymore, can't view recent activity, can't make a payment, nothing. Fine, no worries we can still use it until shiny new one arrives.
Card arrives, I go online to take care of bill, and what do we have:
1. Finance charges of $35. I always pay full balance, but couldn't.
2. Late payment fee of $40. Min payment should have been zero anyway.
3. The payment I'd made end of April (to post mid-May) got posted on June 15th to the new account, hence items #1 and #2.
So they held my a payment limbo for a month until new card arrives and gets activated, then charge me late fees and interest.
A phone call got charges removed, by why should a phone call be required to get it fixed up? Bastards.