Originally Posted by growing_older
Based on this success, they next decided to count bug reports. Programmers were down rated based on number of bugs attributed to their code. Testers were up graded based on the number of bugs they reported. It didn't take long until testers learned that an easy route to high bug numbers was to report trivial issues quickly, using a separate report for every slight variation. Elusive bugs or larger issues that would take more time to investigate or write up were not worth the effort. Programmers were soon at war with Testers over the bug counts and Management had no end of numbers to report on.
Yeah, they even started that nonsense in the police dept. 2-3 years before I went the fraud section, where common sense prevailed. Tracking every bit of paper generated, thinking that had something to do with the quality of the work. The forms were universally detested. I never worried about it - just pay attention to what I'm doing and the numbers would take care of themselves.
Then there were times when "this or that" form of crime that was emphasized, like DWI when MADD made the issue a public one. A laudable and worthwhile goal, but one of the effects was that our shift Sgt. was down rated because one month we didn't nail any DWI's. The fact that we had seven on-scene felony arrests, which took a lot of fast coordination, was deemed irrelevant.
That nonsense I do not miss.