Took my car in for an oil change, an autoshop I've been to once before. I pulled into the bay and it turned out to be a separate business in one long building, a Mobile1 oil change. No problem, I figured, give it a try.
They have conventional, super, and super1 oil. Cost for service is $29, $39, and $69 respectively. I asked for super. Then they tried the hard sell, but with tactics I had not seen before in a consumer retail environment.
He said "Super1 is the recommended oil for your car make and model". I said "no thanks, super is fine".
He then said " No, you don't understand. Super will damage your engine". I said "no thanks, super is fine".
Followed by "This shop won't accept liability for engine damage if you use super". I said " I don't understand the problem. I don't need super1, super is fine. Just forget it. Pull the car out. I'll go somewhere else.
The guy starts yelling, says "I'm just trying to explain why you're choosing the wrong oil but you won't let me talk". "We can't pull your car out because the mechanic already drained the oil, you'll have to pay anyway". I said "then just use super like I asked"
He said something I didn't catch but someone else did (I could tell by the laugh) and then typed a bunch of stuff into the computer terminal, looked at me and said "you have to sign a liability waiver. This shop won't be responsible if you ruin your engine". I signed (a big "X"), they changed the oil.
To top things off they overinflated my tires. They were at the recommended 33 psi when I pulled in that morning (tires were replaced 1 week ago and the car has an auto tire pressure monitor). They added air anyway, increased the pressure to 45 psi. Just a parting gift so I would remember them, I guess.
I understand exaggeration and sales techniques designed to push consumers toward pricier choices, but this is outright lying, followed by yelling. For a $30 upsell. I can't believe Mobil is pushing this - it must be the franchise owner. No plans on complaining to Mobil, as this guy will be out of business this time next year.
They have conventional, super, and super1 oil. Cost for service is $29, $39, and $69 respectively. I asked for super. Then they tried the hard sell, but with tactics I had not seen before in a consumer retail environment.
He said "Super1 is the recommended oil for your car make and model". I said "no thanks, super is fine".
He then said " No, you don't understand. Super will damage your engine". I said "no thanks, super is fine".
Followed by "This shop won't accept liability for engine damage if you use super". I said " I don't understand the problem. I don't need super1, super is fine. Just forget it. Pull the car out. I'll go somewhere else.
The guy starts yelling, says "I'm just trying to explain why you're choosing the wrong oil but you won't let me talk". "We can't pull your car out because the mechanic already drained the oil, you'll have to pay anyway". I said "then just use super like I asked"
He said something I didn't catch but someone else did (I could tell by the laugh) and then typed a bunch of stuff into the computer terminal, looked at me and said "you have to sign a liability waiver. This shop won't be responsible if you ruin your engine". I signed (a big "X"), they changed the oil.
To top things off they overinflated my tires. They were at the recommended 33 psi when I pulled in that morning (tires were replaced 1 week ago and the car has an auto tire pressure monitor). They added air anyway, increased the pressure to 45 psi. Just a parting gift so I would remember them, I guess.
I understand exaggeration and sales techniques designed to push consumers toward pricier choices, but this is outright lying, followed by yelling. For a $30 upsell. I can't believe Mobil is pushing this - it must be the franchise owner. No plans on complaining to Mobil, as this guy will be out of business this time next year.