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ooma
Old 02-25-2010, 08:03 PM   #1
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ooma

I was reading a fairly recent thread about VOIP phone services, and I'm leaning toward converting to Ooma from Cox Cable, our current provider.

Those that have Ooma, are you still happy several months later?

I also have a question about setup. My cable modem (which I'd keep for DSL) comes into the back corner of my house. I like it there because I don't have to look at the modem, wireless router, cords, etc. But I don't really want to put a phone back there. Can I just connect the Ooma to the internet and to a phone jack, then use the Scout to plug my phone in where I want it?

I will call and talk to the Ooma people, but it's always nice to get info from those not selling the product.
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Old 02-25-2010, 08:26 PM   #2
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real quick here we'll have some info for you - we are in the process of porting our old number and after that i plan to disconnect our home phone wiring from the MaBell lines and tie our different lines together (currently separate DSL and voice circuits so I could run just one filter out at the incoming junction box. We currently have our fax machine receiving and sending on Ooma (requires *99 to send). Hoping to tie into the house wiring and use scout for the fax and the base unit for our cordless base unit. Porting is supposed to be complete within the week. To your question; I believe you can assign numbers at your Ooma account online to the different devices.
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Old 02-26-2010, 10:24 AM   #3
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real quick here we'll have some info for you - we are in the process of porting our old number and after that i plan to disconnect our home phone wiring from the MaBell lines and tie our different lines together (currently separate DSL and voice circuits so I could run just one filter out at the incoming junction box. We currently have our fax machine receiving and sending on Ooma (requires *99 to send). Hoping to tie into the house wiring and use scout for the fax and the base unit for our cordless base unit. Porting is supposed to be complete within the week. To your question; I believe you can assign numbers at your Ooma account online to the different devices.
Perfect! Another question I had was working out the fax issue, as I have a fax machine that it occasionally very handy and I would like to keep using it. But it sounds like that won't be an issue. I was debating about whether to port our number or not, I'll be interested to see how it goes.
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Old 02-26-2010, 10:38 AM   #4
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I've been happy with our ooma.

Once or twice, the other party hasn't been able to hear us. Once, the whole system freaked out a bit and we kept losing the connection. Once in a while there has been a slight delay in the system. But then our POTS (Plain Old Telephone Service) line had similar downsides.

We have a simple hookup -- network cable into a cordless base unit that has 2 other auxiliary units. No fax, no Scout hooked up. We did have the phone number ported, and that worked flawlessly.
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Old 02-26-2010, 10:54 AM   #5
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Perfect! Another question I had was working out the fax issue, as I have a fax machine that it occasionally very handy and I would like to keep using it. But it sounds like that won't be an issue. I was debating about whether to port our number or not, I'll be interested to see how it goes.
Ooma doesn't guarantee fax will work, but higher speed connection supposedly improves the odds of success. We upgraded from a telephone line 3MB DSL connection to a 5MB fiber-optic and have sent a 12 page document via fax, which is promising. Whether the second line capability with Ooma Premier will allow us to have a dedicated fax as well as a voice line is undetermined so far.
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Old 02-26-2010, 01:02 PM   #6
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I've been happy with mine so far. Had it quite a few months. System had issues a month or so back and they had to restore their servers due to a failed upgrade. But you can set it up to ring to another phone in the event the ooma is down. Mine rings to my cell.
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Old 02-27-2010, 11:27 PM   #7
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DO NOT HESITATE to get an Ooma!

I tried using MagicJack and also a Skype adapter as our main phone line, but they were 70% solutions, and Mrs NFO wouldn't giveup the regular phone company setup. It sucks when things don't work. Then We moved and we tried the Ooma. We think it works even better than the old POTS line through Verizon. We've been using it since July '09, and have no complaints at all. It has paid for itself since then.

Not sure how well it works for faxes though, haven't tried that.
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Old 02-28-2010, 10:08 PM   #8
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Ok, we're in! Already bought and installed, couldn't wait. A bit of confusion working out the setup, but it was solved with a quick call to customer service (although I'd tried to call an hour earlier with a question about number porting and was on hold for a good ten minutes before giving up).

The fax - one thing I found in the instructions is that you can only hook the fax to the hub, not the scout. I don't understand this and may try to find why or try it anyway. I use the fax only rarely, but it's really nice when I need it, so will plan to just carry the fax machine into the other room and plug it in when necessary if it really can't work with the scout.

So far, I'm mostly pleased. My first test call, to DH's cell, the quality was terrible - wouldn't be willing to talk more than a few minutes, it was cutting out so much. But several calls after that were much better, mostly indistinguishable from my land line except for a couple split seconds of cutting out. I'll be trying it out more over the next few days.
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Old 03-01-2010, 02:42 PM   #9
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We're in month 5 with ooma at the lake. No problems. Been hesitant to use it at home because I'ld need a few extra scouts (bedroom phones, fax ...).

Now if the company can stay solvent for another 5 months, it was worth it.
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Old 03-02-2010, 04:44 PM   #10
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Now if the company can stay solvent for another 5 months, it was worth it.
I know, that's what I'm thinking! I have to say, so far I love it. The quality has been very good, no noticeable difference on some more short calls I've made in the past couple days. And I even sent two faxes - one 8-pg and one 2-pg - with no problem, first try.
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Old 03-02-2010, 08:16 PM   #11
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Foo. My number porting got screwed up - my fault, requested number port on the phone, got a job number, got a confirmation email, and neglected to read the whole email where a copy of the old phone bill and written port request is required. Glad I called to check on progress.
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Old 03-03-2010, 07:57 AM   #12
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Calmloki, thanx for the update. heard it can really take 2-3 weeks. please keep us posted!

I still can't figure how ooma can stay afloat "forever" when they have to buy blocks of minutes to route into existing baby bells. That business model escapes me (unless you think "pyramid").
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Old 03-03-2010, 01:22 PM   #13
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When you guys say the sound quality is good, do you mean good as in as good as a cell phone's quality? The speech delay with cell phones bugs me, as does frequently somewhat-garbled speech.
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Old 03-03-2010, 02:17 PM   #14
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Walletpop comparing several LD options:

Savings Experiment: What's the cheapest long distance?

Unfortunately, they must have forgotten about Ooma as an option.
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Old 03-04-2010, 11:51 AM   #15
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Yeah, it's really about a monthly fee (how low can you go) for unlimited. Anybody charging by the minute is over priced (with exception to "emergency only" usage).
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Old 03-04-2010, 12:40 PM   #16
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Calmloki, thanx for the update. heard it can really take 2-3 weeks. please keep us posted!

I still can't figure how ooma can stay afloat "forever" when they have to buy blocks of minutes to route into existing baby bells. That business model escapes me (unless you think "pyramid").
They sell some enhanced services for $10/month or something. I think they also have business deals for bigger customers, and I bet they make some money on the hardware, phones don't cost much, and you could buy an equivalent to the router/adapter portion for ~ $50 and the seller is making a profit. Plus, if the phone last 10 years or you damage it or just want a newer model sooner, another $200, right? But I bet they really count on X% buying the premium services. I had some of those 'premium' services included with CallVantage (since discontinued) and I really liked them - emailed sound files of any system voice messages that are left for you.

-ERD50
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Old 03-13-2010, 04:41 PM   #17
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Foo. My number porting got screwed up - my fault, requested number port on the phone, got a job number, got a confirmation email, and neglected to read the whole email where a copy of the old phone bill and written port request is required. Glad I called to check on progress.
Interesting. My confirmation email didn't mention anything about an old phone bill and written request (I just re-read it to be sure!). But the system did somehow generate a Letter of Agreement which I guess is how Ooma tells Cox to transfer my service. About a week later I got an email from Cox saying they were planning to disconnect my phone service (not internet) on April 1. So it really is taking nearly a month.

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When you guys say the sound quality is good, do you mean good as in as good as a cell phone's quality? The speech delay with cell phones bugs me, as does frequently somewhat-garbled speech.
It sounds like a normal phone to me (but then we are switching from essentially Cox VOIP). When we were doing test calls to our cell phones and we were standing in the same room, you could tell there was a slight delay in the transmission. But I can't tell the difference otherwise. I haven't had any garbled speech since the first couple test calls (no idea why those would be any different). On the other hand, our calls tend to be relatively short, 20 minutes or so, max.
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Old 03-16-2010, 03:12 PM   #18
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I often have trouble with cell phone delay when talking to DD. What happens is that we both start talking at the same time.

If you ever want to see how much delay there is, do this: Say "Count with me -- 1, 2, 3, 4..." In most cases, you'll be surprised at the amount of delay.
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Old 03-21-2010, 01:30 PM   #19
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crossposting my latest Ooma results.
Replacing phone with VOIP
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Old 03-21-2010, 10:02 PM   #20
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I often have trouble with cell phone delay when talking to DD. What happens is that we both start talking at the same time.

If you ever want to see how much delay there is, do this: Say "Count with me -- 1, 2, 3, 4..." In most cases, you'll be surprised at the amount of delay.
Oh, I see what you're saying. I haven't experienced that problem of talking over each other. But then I don't notice that problem with my cell phone either. I have a long phone call scheduled in a couple days to catch up with a work colleague - I'll report back and let you know how it goes, and ask her how it seems from her end.

Just did the counting test with my parents - interesting. Definitely a delay, probably comparable to a cell phone. But they both thought that in general the quality sounds like a regular land line.
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