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I think your DS' best option is to make sure that everything with these dodgy characters is well documented. It might be wise for him to put together a summary of what was due from the point that they took occupancy and what they paid and when - demonstrating that they paid what was rightfully due under the lease given that the landlord did not allow occupancy when they were supposed to be provide occupancy - and send that along with the documentation to the PM and insist that they correct the errors in their records and reverse the various late fees assessed in error. Sometimes, the best defense is a good offense.
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