RustyShackleford
Recycles dryer sheets
- Joined
- Jul 10, 2008
- Messages
- 401
I bought a printer from Hewlett-Packard about 9 months ago,
the LaserJet P2015d. Problems from the get-go, then some
months of trouble-free operation, then breakage and horrible
customer service.
Initial problems were print not dark enough. Lots of people report
this, and apparently the solution is to print a few hundred pages
(using about 10% of the expensive-to-replace toner cartrdige's life)
and then it'll be ok. And it was.
Recently, it completely stopped working, with the paper-jam light
illuminated. Call to customer service went fairly well, they had me
do some stuff, and said "yes, it's broken".
Turns out, my main option is to have them send me a new one,
and I return old in the box with prepaid shipping label. Sounds great.
Except for the part where they charge me $57 for express shipping
both ways. Can't they use ground shipping ? No, not an option.
To be fair, if I chose to drive to a neighboring city (twice) I could get
it "repaired" that way. Or ship it myself (but I didn't save the box
this long) and wait who knows how long. Both still a significant cost
to me.
Oh well. I comforted myself that at least my $57 would buy me a
new toner cartridge to replace the one that you may recall I had to
burn several hundred pages with to get good print. But no. Cynical
bastards send you the new one without toner cartridge (or paper tray,
or power cord, or USB cord).
So if you thought HP printers were rock-solid in quality - they way they
used to be - think again. Look around some and consider other brands.
It's depressing that one of the few American companies that actually
still makes (made) a quality product, has gone the way of the mediocre.
(The customer service person actually referred to my printer as "old" -
recall I bought it in October 2007).
Stupid too. I intend to cost them well over $57 in negative publicity.
Yes, this is the opening salvo ...
the LaserJet P2015d. Problems from the get-go, then some
months of trouble-free operation, then breakage and horrible
customer service.
Initial problems were print not dark enough. Lots of people report
this, and apparently the solution is to print a few hundred pages
(using about 10% of the expensive-to-replace toner cartrdige's life)
and then it'll be ok. And it was.
Recently, it completely stopped working, with the paper-jam light
illuminated. Call to customer service went fairly well, they had me
do some stuff, and said "yes, it's broken".
Turns out, my main option is to have them send me a new one,
and I return old in the box with prepaid shipping label. Sounds great.
Except for the part where they charge me $57 for express shipping
both ways. Can't they use ground shipping ? No, not an option.
To be fair, if I chose to drive to a neighboring city (twice) I could get
it "repaired" that way. Or ship it myself (but I didn't save the box
this long) and wait who knows how long. Both still a significant cost
to me.
Oh well. I comforted myself that at least my $57 would buy me a
new toner cartridge to replace the one that you may recall I had to
burn several hundred pages with to get good print. But no. Cynical
bastards send you the new one without toner cartridge (or paper tray,
or power cord, or USB cord).
So if you thought HP printers were rock-solid in quality - they way they
used to be - think again. Look around some and consider other brands.
It's depressing that one of the few American companies that actually
still makes (made) a quality product, has gone the way of the mediocre.
(The customer service person actually referred to my printer as "old" -
recall I bought it in October 2007).
Stupid too. I intend to cost them well over $57 in negative publicity.
Yes, this is the opening salvo ...