Originally Posted by virginia
The locks have not been changed yet. The property manager sent them a letter and told them that if they intended to break their lease that they still owed monthly rent until the expiration of the lease or until the place is rented again. Since everything was gone, she also wrote in the letter that they would be charged for cleaning the house and shampooing the carpets unless they did it by next Tuesday. The property management company said that they will call post, to include the reference that came from post and let them know the situation.
In my opinion your property manager is not doing either word of their job description.
They need to get off their dead offices, change the locks, file the eviction paperwork, and send a letter to the tenant's command. Anything else, including phone calls, is just wasted air. Once they've complied with local legal requirements for ensuring the lease is terminated and the tenants have vacated, then
they can start worrying about cleaning the carpets. But if that's their first concern then, to put it politely, their priorities are out of order.
I'm sorry that everyone's timing sucks here. Hopefully you encounter these former tenants on your deployment where you can have a little heart-to-heart discussion with them about landlord-tenant responsibilities...