Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Scott Burns burns Home Depot
Old 03-04-2007, 05:27 PM   #1
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
REWahoo's Avatar
 
Join Date: Jun 2002
Location: Texas Hill Country
Posts: 42,078
Scott Burns burns Home Depot

Scott Burns takes Home Depot to the woodshed in his latest column.

"...One of my friends started to seethe when I mentioned Home Depot. Heíll buy things almost anywhere, except Home Depot. He hates having his time abused.

And thatís what Home Depot does by short-staffing. It abuses our time. We canít get the help we need and we canít make our purchases quickly. The result is that a once iconic, wonderfully American store has become an aggravation rather than a blessing."


__________________

__________________
Numbers is hard

When I hit 70, it hit back

Retired in 2005 at age 58, no pension
REWahoo is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Re: Scott Burns burns Home Depot
Old 03-04-2007, 05:32 PM   #2
Full time employment: Posting here.
 
Join Date: Jan 2007
Posts: 585
Re: Scott Burns burns Home Depot

If he wants to see bad, he should go to a store called Menards. - It might be a Minnesota store.

But - you'll never find anyone to help you


__________________

__________________
Cut-Throat is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 05:40 PM   #3
Thinks s/he gets paid by the post
bright eyed's Avatar
 
Join Date: Jan 2007
Posts: 1,891
Re: Scott Burns burns Home Depot

i agree...

i went there once to buy one simple item, which of course is like a needle in a haystack and it took almost an hour for one associate to help me because there were like 5 of us following him around waiting for our turn. good way to piss of a 7 month pregnant lady! i was not happy!

they have gone down down hill...the big question mark commercials from their competitors (loews?) really say it all...it is sad of they have let it get that bad...
__________________
If i think of something clever to say, i'll put it here...
bright eyed is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 05:42 PM   #4
Moderator
bssc's Avatar
 
Join Date: Dec 2005
Posts: 9,925
Re: Scott Burns burns Home Depot

When I lived in Washington, there was a chain like this called Hechingers. Needless to say, they are out of business.
__________________
Angels danced on the day that you were born.
bssc is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 05:43 PM   #5
Moderator Emeritus
Khan's Avatar
 
Join Date: Aug 2006
Location: Pine Island, Florida
Posts: 6,868
Send a message via AIM to Khan
Re: Scott Burns burns Home Depot

Quote:
Originally Posted by REWahoo!
Scott Burns takes Home Depot to the woodshed in his latest column.

"...One of my friends started to seethe when I mentioned Home Depot. Heíll buy things almost anywhere, except Home Depot. He hates having his time abused.

And thatís what Home Depot does by short-staffing. It abuses our time. We canít get the help we need and we canít make our purchases quickly. The result is that a once iconic, wonderfully American store has become an aggravation rather than a blessing."


And the CEO left with 213 million as a reward.
__________________
"Knowin' no one nowhere's gonna miss us when we're gone..."
Khan is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 05:50 PM   #6
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: May 2004
Posts: 11,615
Re: Scott Burns burns Home Depot

I guess we're lucky--the HD near us is still okay as far as the number of folks they have. Unfortunately, most of them know very little. Things do seem better at Lowes--the guys in the elctrical department and in plumbing actually know the applicable bulding codes and what is legal/smart. That's worth a lot to me. From my little view (4 stores--2 of each) Lowes is apparently still doing what both chains used to do--hire and keep former professionals from the trades who have left their former line of work. HD is hiring people off the street.
__________________
"Freedom begins when you tell Mrs. Grundy to go fly a kite." - R. Heinlein
samclem is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 06:14 PM   #7
Thinks s/he gets paid by the post
 
Join Date: Sep 2006
Posts: 1,318
Re: Scott Burns burns Home Depot

Their installation department is just as bad. It took a couple of months to get their vinyl windows installer to come back for minor repairs.

A local TV station had an investigative report about the shoddy work their contractors are doing and that a large number of customers have filed formal complaints with the Better Business Bureau.

__________________
Corporateburnout is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 06:14 PM   #8
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
mickeyd's Avatar
 
Join Date: Apr 2004
Location: South Texas~29N/98W
Posts: 5,880
Re: Scott Burns burns Home Depot

I have roamed the isles of HD many times and the "orange vested" folks are useless. With this response to this Q: " Where can I find hammers?" Orange vested guy: " I don't know, man, I'm only part-time here and this is not my department. I'm in Plumbing."

I'm now a fan of Lowes. But if HD gets better, I can be won back. :P
__________________
Part-Owner of Texas

Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. Groucho Marx

In dire need of: faster horses, younger woman, older whiskey, more money.
mickeyd is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 06:15 PM   #9
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2003
Location: Kansas City
Posts: 7,408
Re: Scott Burns burns Home Depot

Here - it seems(so far) the best is Menard's, then Lowes and Home Depot are close. Being INTJ and male I try to research before I get there - and sad to say take it back when it doesn't work THEN ASK! Now if it is electrical/plumbing and I can admit - I dunno - from the get go - I go to a popular Ace recommended to me.

heh heh heh
__________________
unclemick is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 08:27 PM   #10
Thinks s/he gets paid by the post
maddythebeagle's Avatar
 
Join Date: Jun 2005
Posts: 2,450
Re: Scott Burns burns Home Depot

I have actually had good experiences with home depot....the hq for menards is just down the road in Eau Claire, WI....John Menards is one of the few Wisconsin billionaires....we affectionately call it the local chinese hardware store....Lowes and HD by far have higher quality stuff....
__________________
- Hurry! to the cliffs of insanity!
maddythebeagle is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 09:29 PM   #11
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Scott Burns burns Home Depot

The home depot here is worthless. Large swaths of unstocked areas. Half the stuff is in the wrong place or the wrong boxes. Junky broken stuff everywhere. You have to dig about 3' deep into the wood to find a piece that isnt cracked, broken off or warped (HELLO? NOBODY IS GOING TO BUY THIS CRAPPY WOOD...THROW IT OUT! Oh wait...when someone has you pack and deliver an order you give THEM the crappy wood).

I had a delivery on my wifes old house. Gave me all the crap wood nobody will buy, the wrong water heater (propane instead of NG), white paint instead of the buckets of pre-mixed that I specifically had the paint people take to the contractor desk for the delivery, and several items missing.

But they made it right for me when I exchanged the water heater. The door doohickey beeped at me when I was walking out with the correct heater, but the pro-desk guy just waved me on out. When I got to my car at the opposite end of the parking lot, in 110 degree direct sun, I was apprehended by some lady that claimed to be an assistant manager. She insisted I take the heater out of my car, put it back on the cart, and bring it back into the store so she could 'properly' scan it from their system. When I said "No @#$^%#$ing way!" she threatened to call the cops on me.

Bunch of buttheads.

Oh yeah, and they use evaporative coolers instead of air conditioning like Lowes does. Nothing like a nice damp, warm store in the middle of the summer.

A week before Lowes opens up, they put up a big sign with a huge photo of the manager with the message "Call me at x123 from any phone in the store if you have ANY problems!".

They got hit with a bunch of problems. Underhiring, underpaying the underhired, and the building boom pulling anyone that knew jack from the store to work as a contractor building homes.

Now that the damage is done, it'll take them years to rebuild customer loyalty.

However....if they add a beer aisle, I'll reconsider. Why home improvement stores dont stock beer is beyond me.
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 10:43 PM   #12
Full time employment: Posting here.
 
Join Date: Sep 2006
Posts: 608
Re: Scott Burns burns Home Depot


We have Lowe's and HomeDepot virtually across the street from each
other, and I ALWAYS go to Lowe's.

__________________
JohnEyles is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-04-2007, 10:49 PM   #13
Moderator
bssc's Avatar
 
Join Date: Dec 2005
Posts: 9,925
Re: Scott Burns burns Home Depot

One of my friend's stepfathers used to be a mediocre auto mechanic. He now works at Home Depot's. On the other hand, they sold us a Andersen sliding glass door with a 30 installation fee. The guy said that it should have been much more but the computer brought up 30 dollars.
__________________
Angels danced on the day that you were born.
bssc is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-05-2007, 06:22 PM   #14
Thinks s/he gets paid by the post
Goonie's Avatar
 
Join Date: Oct 2006
Location: North-Central Illinois
Posts: 3,198
Re: Scott Burns burns Home Depot

Our local HD is pretty good, and the folks working there (that I've dealt with) have been fairly knowledgeable. And they seem to be all over the place....I've yet to have to go look for a worker, they always come up to the customer and ask if you need any help with anything. The Menards across the road from them is awful! The people know virtually nothing, nor do they have any clue where anything is located in the store. Of course that is probably due to the high turn-over rate...they are constantly losing employees to HD. And the dimensional lumber at Menards is terrible quality....it would be fine if you wanted to build a pre-weathered run-down shack!

At HD they are helpful and know where stuff is....or they will find the person who does know! The building materials I've bought there have been pretty good, too. And they have a very nice garden center with a good selection of nice plants, trees, and shrubs....and the workers out there have some knowledge about their products.

I'd really like to see a Lowes come in around here....nearest one is over 40 miles away.
__________________
Goonie is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-06-2007, 12:36 AM   #15
Thinks s/he gets paid by the post
Telly's Avatar
 
Join Date: Feb 2003
Posts: 1,448
Re: Scott Burns burns Home Depot

Quote:
Originally Posted by Cute Fuzzy Bunny
The home depot here is worthless. Large swaths of unstocked areas. Half the stuff is in the wrong place or the wrong boxes. Junky broken stuff everywhere. You have to dig about 3' deep into the wood to find a piece that isnt cracked, broken off or warped (HELLO? NOBODY IS GOING TO BUY THIS CRAPPY WOOD...THROW IT OUT! Oh wait...when someone has you pack and deliver an order you give THEM the crappy wood).........
ALL the HD's I go to are like that now. If I'm looking for lumber, I've got a major digging and sorting job... if I'm lucky. Their handling and storing of pallets of lumber is poor too. They are putting warp into whole pallets full by having them sit uneven outside, then when they get rained on the lumber relaxes and follows the curve. Of course, PT lumber is soaking wet from the pressure tanks of the treater, so any uneven storing of those puts a nice bend in them too.

I never really needed people in HD to tell me where things were, or how to use them. I trust my own knowledge and abilities more than theirs. However, if I need someone to cut and price something, I can't find anybody. I've walked from one end of the store to the other, and didn't see anyone down any aisle! I go to the front, some poor woman gets on the phone and PA to try to get the person supposedly covering that area, nobody answers. Sometimes I've personally collared the store Manager, if I could find him/her, to help me personally. Of course they tell me that xxxx is covering that area, but then they themselves can't find anybody! It's like there is a big crap game going on out behind the loading docks or something.

I regularly push their tall stairs around and help myself on upper rack levels. Sometimes somebody finally comes up and says "sir, I can't let you do that", to which I say, "oh, uh, really?" as I finish up getting what I located and got on my frickin' own!

Like their "lot loaders" too, who don't help until you just finish loading the truck yourself, then they come over and say " Can I help you?"

I know one guy who works at a HD. He is very good, and is always running around when I do see him. He always looks very frazzled. Often he seems to be the only one around.
__________________
-- Telly, the D-I-Y guy --
Two fools dancing on the hands of time
Telly is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-06-2007, 08:09 AM   #16
Full time employment: Posting here.
 
Join Date: Oct 2002
Posts: 717
Re: Scott Burns burns Home Depot

I use HD and LOW. Both have serious customer service problems. HD seems to have better prices, so I frequent them more. I think these stores, like Wall Mart just reflect what the majority of Americans want - I guess that includes me too.
__________________
Random Reinforcement is Highly Addictive.
riskadverse is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-06-2007, 09:49 PM   #17
Recycles dryer sheets
VoyT's Avatar
 
Join Date: Feb 2005
Posts: 445
Re: Scott Burns burns Home Depot

Couple of years ago, DH came home seething after a trip to HD. Took 20 minutes to find someone to help him, he said, and the person who finally showed up was worse than useless. He complained to the manager, whose attitude, he says, was "Yeah, what do you want me to do about it.?"
DH fired off a letter to HD, never got a reply. So now we go to Lowe's or Menards.

I will say one thing for HD, when they opened the store in my neighborhood, it shocked the Menards next door into beefing up its inventory and service....
__________________
"Coffee: the finest organic suspension ever devised." -- Kathryn Janeway
VoyT is offline   Reply With Quote
Re: Scott Burns burns Home Depot
Old 03-06-2007, 10:09 PM   #18
Moderator Emeritus
Khan's Avatar
 
Join Date: Aug 2006
Location: Pine Island, Florida
Posts: 6,868
Send a message via AIM to Khan
Re: Scott Burns burns Home Depot

In my neighborhood, HD has a decent staff and Lowes has no discernible employees; but then I haven't been to either in more than a year.

This week I got a mass mailing about a Menards opening locally.

My first choice is always the ACE local (1 mile away); the employees know what they are doing and are very helpful (very good when my arm or back was out of whack).
__________________

__________________
"Knowin' no one nowhere's gonna miss us when we're gone..."
Khan is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Scott Burns. USA vs Mexico or Panama Sam Life after FIRE 8 03-03-2007 11:26 AM
Scott Burns - Marginal Tax Rate is 40% tryan FIRE and Money 8 02-21-2007 03:52 PM
Scott Burns on the "Fair Tax" samclem Other topics 36 10-23-2006 12:26 PM
Scott Burns Article today - Home Own vs. rent Cut-Throat FIRE and Money 34 09-01-2004 07:09 AM
Scott Burns -- Living Afloat intercst Life after FIRE 1 03-16-2004 04:52 AM

 

 
All times are GMT -6. The time now is 03:32 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.