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Old 12-12-2018, 02:39 PM   #1
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Posting this as a friend to a friend.

A warning about AT&T/Directv... I won't go into my month of problems, but will simply refer you to the rating website posted below.... just to read the most recent complaints. After over 20 years with Directv (even before they used the name)
I have been treated like dirt, with over $500 of charges for services never ordered, and which I was not able to cancel. Letters to my atty general, the president of AT&T and the better business bureau finally led to a refund but not until we spent hours on line and on the phone.
Caveat Emptor.

https://www.consumeraffairs.com/cable_tv/directv.htm

If anything, understated.
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Old 12-12-2018, 03:03 PM   #2
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Wow, a bunch of horrible experiences when you read the reviews. We have Charter cable and never a issue.
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Old 12-12-2018, 03:10 PM   #3
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Consumeraffairs.com doesn't appear to be a website those with positive experiences come to post a review.
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Old 12-12-2018, 03:14 PM   #4
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Quote:
Originally Posted by REWahoo View Post
Consumeraffairs.com doesn't appear to be a website those with positive experiences come to post a review.
well,they do... there's a select by best/worst/recent/oldest... Not too many postings on the best, but they're there...probably family members.

More here from Yelp:

https://www.yelp.com/biz/directv-los-angeles-9
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Old 12-12-2018, 03:24 PM   #5
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Originally Posted by imoldernu View Post
well,they do... there's a select by best/worst/recent/oldest... Not too many postings on the best, but they're there...probably family members.
Exactly.

My point is it appears to be a site where people predominately come to complain, therefore many (most?) reviews aren't flattering. And I'm speaking of all products/services/brands, not simply DirecTV. I have no doubt their complaints/ratings are well deserved as I'm a former customer.
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Old 12-12-2018, 03:42 PM   #6
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All the more reason why I don't like bundling services or signing up with any contracts and like cutting the cord.
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Old 12-12-2018, 03:59 PM   #7
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We havent had cable to tv for around 1 year now. We dont miss it. We do have internet service so we do stream from netflix.

Glad you received your money back.
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Old 12-12-2018, 04:20 PM   #8
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I've been with DirecTv since they first came out in the mid 90's (94 or 95 I think). Customer Services was outstanding "then". Easily a 10 out of 10. Over the years their customer services degraded from great, to okay, to bad, to terrible. I've posted here on this topic several times over the years. When AT&T bought them a few years ago, I had high hopes that their customer services would improve. (it couldn't get any worse) Silly me....
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Old 12-12-2018, 07:41 PM   #9
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I agree that DTV customer service has taken a hit over the course of time. I've subscribed most of the last 15 years, and it was great back 15 years ago, but our recent move experience has not been good.
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Old 12-12-2018, 08:04 PM   #10
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This is the kind of service you get when there is minimal competition.


I have the same opinion of Time Warner. They had such a bad name, they changed it.



https://i.stack.imgur.com/Ttsp8.jpg


https://drive.google.com/drive/folde...je?usp=sharing
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