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Old 07-31-2016, 03:38 PM   #41
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Originally Posted by jonat View Post
SSA accepts only a "10-digit number" here, so US only.
Well, then, Canada numbers are OK? (Canada numbers look just like US numbers except the 3-digit area codes are Canadian area codes...)
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Old 07-31-2016, 03:43 PM   #42
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Ok, North America. It doesn't say explicitly.
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Old 07-31-2016, 07:50 PM   #43
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Wasn't able to get SS to accept my login today in order to give them my cell number. They sent out the code OK, and I received it, but the website said there was an error and wouldn't let me enter the code.

I tried to set it up with Fidelity also, but Fidelity says they don't support my carrier (probably meaning Google Voice).

So 0 for 2 today.
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Old 07-31-2016, 07:54 PM   #44
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I finally got it to accept my Google Voice number and send the code. For a while it wouldn't even process my regular cell phone number. Their system may be slammed with folks trying to update their logins?
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Old 08-01-2016, 05:09 AM   #45
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Anyone try Google Voice with Vanguard?
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Old 08-01-2016, 07:30 AM   #46
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I received the following error when I attempted to login to My SS this morning. This message was shown after I was prompted to enter a 10 digit cell phone number.

I am not sure at this point if the system is overloaded, or if they do not like my Google voice number that I provided.

-gauss

EDIT- Update - 15 minutes later or so I did receive an SMS message on my Google Voice number that I provided. It was of the form "YOUR SECURITY CODE IS ######## ". I still don't have anywhere to enter it in that the web site already faulted out with the message shown below. I guess this is a good sign suggesting that the current problems may be capacity related and not specific to my Google Voice number.


Quote:
We're sorry...


We cannot process your request at this time. Please try again later.


If you need immediate assistance: please contact us.

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Old 08-01-2016, 07:52 AM   #47
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Anyone try Google Voice with Vanguard?
Yes I use my GV number all the time with my Vanguard account. I keep my Vanguard account set to "this is a public computer" so it prompts me every time.
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Old 08-01-2016, 09:07 AM   #48
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Quote:
Originally Posted by Animorph View Post
Wasn't able to get SS to accept my login today in order to give them my cell number. They sent out the code OK, and I received it, but the website said there was an error and wouldn't let me enter the code.

I tried to set it up with Fidelity also, but Fidelity says they don't support my carrier (probably meaning Google Voice).

So 0 for 2 today.
Had the same issue trying to login to SSA with the code sent soon, but error message and no place to enter the code. I already had my account set up with my mobile awhile back so didn't need to do any assigning my phone today.

Worked fine months earlier. Maybe the "improvement" broke something . Looks like I'll try again in a week or two .
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Old 08-01-2016, 09:20 AM   #49
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I was getting the same error on the SSA site, but I just retried a minute or so later and it was fine. It looks as if they have some capacity issues with their SMS gateway.
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Old 08-01-2016, 10:43 AM   #50
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Seems to be working now. Just completed registration.
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Old 08-01-2016, 10:47 AM   #51
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Still getting the error for me. Code comes in OK though.
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Old 08-01-2016, 11:15 AM   #52
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Quote:
Originally Posted by gauss View Post
I received the following error when I attempted to login to My SS this morning. This message was shown after I was prompted to enter a 10 digit cell phone number.

I am not sure at this point if the system is overloaded, or if they do not like my Google voice number that I provided.

-gauss

EDIT- Update - 15 minutes later or so I did receive an SMS message on my Google Voice number that I provided. It was of the form "YOUR SECURITY CODE IS ######## ". I still don't have anywhere to enter it in that the web site already faulted out with the message shown below. I guess this is a good sign suggesting that the current problems may be capacity related and not specific to my Google Voice number.
I just tried to login for the heck of it. First time since the change. Got the message you got and received no text code. I imagine the system is overloaded.
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Old 08-01-2016, 02:35 PM   #53
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SSA.gov is not accepting my username/password today (which I know is correct)...can't even get to the point where I can request an activation code. Grrr....
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Old 08-01-2016, 03:04 PM   #54
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I just gave it a try. The first time it failed. I got the "can't process your request - try again later" message. I waited a few minutes and tried again. It worked okay the second time.
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Old 08-01-2016, 04:25 PM   #55
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Yep, working for me now, too. (And I was using my email instead of my username; two different things!).
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Old 08-01-2016, 06:33 PM   #56
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Tried again. Back in business .
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Old 08-01-2016, 07:05 PM   #57
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Wow - I bet SS wasn't expecting their email to cause such a demand.
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Old 08-02-2016, 04:22 AM   #58
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Worked fine when I tried Off-Peak today (~ 6:15am EDT).

BTW - Be sure to be prepared to change your password if you haven't logged in for a while due to mandatory password change requirements.

-gauss
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Old 08-02-2016, 06:57 AM   #59
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Worked for me today too.
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Old 08-02-2016, 07:03 AM   #60
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Worked fine when I tried Off-Peak today (~ 6:15am EDT).
+1

I just set up my cell phone number.
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