Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Strange customer service sign...
Old 03-07-2011, 11:53 AM   #1
gone traveling
 
Join Date: May 2008
Posts: 3,864
Strange customer service sign...

I was in the bolt aisle at my local Home Depot big orange box home improvement warehouse yesterday, saw this sign posted above the customer assistance button...

Any idea what they are thinking? I took it as "if you're so stupid you need help finding fasteners, we'll need to keep an eye on you until you leave the store"
Attached Images
File Type: jpg strangeHDcustomerservicenotice.jpg (49.6 KB, 15 views)
__________________

__________________
Westernskies is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 03-07-2011, 12:07 PM   #2
Administrator
W2R's Avatar
 
Join Date: Jan 2007
Location: New Orleans
Posts: 38,919
I think it's nice. Sometimes they hide the simplest things on a bottom shelf behind other things, in an unlikely aisle where you would never find it in a million years.

When I was fixing up my house to sell, I got the "contractor's size" package of wall plates (to replace those covering all the sockets in my house) that way. They had the small size package right at eye level but the much, MUCH cheaper large package was very thoroughly hidden on the bottom shelf behind small sizes of something entirely different. The guy who helped me knew right where it was, though.

And then there was the quest for the clear acrylic rods that operate miniblinds. I searched for 20 minutes up and down both aisles of miniblinds and miniblind accessories, without finding them. The employee who helped me showed me that they were in the next aisle (which had nothing other than these rods that had anything to do with mini-blinds).

I guess I'd rather that a stranger that I'll never see again thinks I'm dumb, than the alternative of spending an hour in that huge place looking for something I'll never find....
__________________

__________________
Already we are boldly launched upon the deep; but soon we shall be lost in its unshored, harbourless immensities.

- - H. Melville, 1851
W2R is online now   Reply With Quote
Old 03-07-2011, 12:36 PM   #3
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
haha's Avatar
 
Join Date: Apr 2003
Location: Hooverville
Posts: 22,386
Quote:
Originally Posted by W2R View Post
I think it's nice. Sometimes they hide the simplest things on a bottom shelf behind other things, in an unlikely aisle where you would never find it in a million years.

When I was fixing up my house to sell, I got the "contractor's size" package of wall plates (to replace those covering all the sockets in my house) that way. They had the small size package right at eye level but the much, MUCH cheaper large package was very thoroughly hidden on the bottom shelf behind small sizes of something entirely different. The guy who helped me knew right where it was, though.

And then there was the quest for the clear acrylic rods that operate miniblinds. I searched for 20 minutes up and down both aisles of miniblinds and miniblind accessories, without finding them. The employee who helped me showed me that they were in the next aisle (which had nothing other than these rods that had anything to do with mini-blinds).

I guess I'd rather that a stranger that I'll never see again thinks I'm dumb, than the alternative of spending an hour in that huge place looking for something I'll never find....
Nice post; and while I have your attention will you pease consider asking Frank take your photo in that beautiful mask and post it here for us to enjoy?
__________________
"As a general rule, the more dangerous or inappropriate a conversation, the more interesting it is."-Scott Adams
haha is offline   Reply With Quote
Old 03-07-2011, 12:44 PM   #4
Administrator
W2R's Avatar
 
Join Date: Jan 2007
Location: New Orleans
Posts: 38,919
Quote:
Originally Posted by haha View Post
Nice post; and while I have your attention will you pease consider asking Frank take your photo in that beautiful mask and post it here for us to enjoy?
Ha ha!! I got this avatar on the web, and besides you have seen my photo without a mask in an old thread (though that photo is now deleted for discretion). I have a great photo of us dressed to the hilt at one of the Mardi Gras balls a few years ago, but don't want to post it since it includes both of us. This year we are planning to "cocoon" and not go anywhere much over Lundi Gras (today) and Mardi Gras. It's really crazy out there right now. I hope we can at least get to the gym today but not sure.
__________________
Already we are boldly launched upon the deep; but soon we shall be lost in its unshored, harbourless immensities.

- - H. Melville, 1851
W2R is online now   Reply With Quote
Old 03-07-2011, 02:02 PM   #5
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
haha's Avatar
 
Join Date: Apr 2003
Location: Hooverville
Posts: 22,386
Quote:
Originally Posted by W2R View Post
Ha ha!! I got this avatar on the web, and besides you have seen my photo without a mask in an old thread (though that photo is now deleted for discretion).
I thought I had that picture, but I just looked and was disappointed to find it is only Carla Bruni.

So with his permission, remove Frank from the costumed picture and put 'er up!

Ha
__________________
"As a general rule, the more dangerous or inappropriate a conversation, the more interesting it is."-Scott Adams
haha is offline   Reply With Quote
Old 03-07-2011, 03:45 PM   #6
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
bbbamI's Avatar
 
Join Date: Dec 2006
Location: Dallas 'burb
Posts: 9,039
I just wear one of these to Home Depot....

__________________
There's no need to complicate, our time is short..
bbbamI is offline   Reply With Quote
Old 03-07-2011, 07:30 PM   #7
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Purron's Avatar
 
Join Date: Nov 2007
Posts: 5,584
Thinkin' this may have been a song you grooved to back in the day Westie

__________________
I purr therefore I am.
Purron is offline   Reply With Quote
Old 03-07-2011, 09:26 PM   #8
Full time employment: Posting here.
 
Join Date: Apr 2008
Posts: 702
Just a few years ago I remember it was soOOO difficult to get help at these home improvement stores. Since the economy tanked, I am always greeted by an employee and asked if I need help.

My routine is to first go to Lowes and try to find it and after 10 minutes in the store with no success I then stop at the HD on the way home.

I generally stick to the same stores as I know the layout well.
__________________
FreeAtLast is offline   Reply With Quote
Old 03-07-2011, 09:42 PM   #9
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jun 2005
Posts: 8,625
My routine is to always go and ask a store employee to help me. I don't waste time looking for anything. Do folks really have some sort of phobia about asking for help? Why would that make you feel stupid?

And it doesn't apply only to home improvement stores. If I go shopping for clothes, I will ask the sales help to find what I want as in "khakis, no pleats, no cuffs, size 33 x 33, no iron" while I go over to the shirts, I'll be back in 10 minutes to try them on. This works. I don't have to waste time going through stacks of garments to find my size.

But that is a weird sign. I'll assume that English wasn't their best subject in school.
__________________
LOL! is offline   Reply With Quote
Old 03-08-2011, 08:49 AM   #10
Thinks s/he gets paid by the post
 
Join Date: Dec 2004
Posts: 1,798
I take it as a punishment for the associates for not offering to assist you. Would you need to push the button if the associate offers to help you find what you are looking for? If you have to push the button that means the associate wasn't doing their job. Since they were caught slacking off, they get to work extra by getting everything you need for you. I would guess they need to get your stuff fast, before the next customer needs to push the button.
__________________
You don't want to work. You want to live like a king, but the big bad world don't owe you a thing. Get over it--The Eagles
lets-retire is offline   Reply With Quote
Old 03-08-2011, 11:21 AM   #11
Full time employment: Posting here.
 
Join Date: Sep 2009
Posts: 739
Another viewpoint is that the wording of the sign was a bit cheeky. One might infer that the words "if you have.." might suggest a bit of ineptness on the shopper's part.

And " while you are in the store today." seems to suggest that they will not leave you by yourself until you exit the store for fear of getting called again.

Half empty version.
__________________
Zero is offline   Reply With Quote
Old 03-08-2011, 11:25 AM   #12
gone traveling
 
Join Date: May 2008
Posts: 3,864
Quote:
Originally Posted by bbbamI View Post
I just wear one of these to Home Depot....

Hey, are you pointing that up at me?
__________________
Westernskies is offline   Reply With Quote
Old 03-08-2011, 03:45 PM   #13
Full time employment: Posting here.
GalaxyBoy's Avatar
 
Join Date: Jul 2009
Location: The Beautiful Blue Ridge Mountains
Posts: 855
Home Depot has customer service

Maybe this is the manager's way of telling his under-performing associates that they better be on the ball and helping customers before they get frustrated enough to push the button, and if they DO push it then the poor associate in that department is that customer's slave for the rest of his visit.
__________________
GalaxyBoy is online now   Reply With Quote
Old 03-08-2011, 04:04 PM   #14
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Brat's Avatar
 
Join Date: Feb 2004
Location: Portland, Oregon
Posts: 5,914
Actually I have received excellent customer service at Home Depot, I remember an associate who was particularly helpful at their Portland Airport store. He knew his stuff and made sure that I found what I needed. On another occasion an associate at their Tigard store helped us snag a deal on an appliance that I really wanted and was hard to find (top rated by Consumer Reports) - she pulled it from an inventory in "God knows where" as Lowe's said it was unavailable anywhere in the country and they honored a 'new homeowner' discount coupon to boot.

Bless them.

The lot of a retail sales associate isn't easy, a hearty thank you for great service can make their day.
__________________
Duck bjorn.
Brat is offline   Reply With Quote
Old 03-08-2011, 05:20 PM   #15
Full time employment: Posting here.
 
Join Date: Dec 2010
Posts: 746
I hate shopping. I really hate shopping. I want to get in, get my stuff, and get out.
__________________
East Texas is offline   Reply With Quote
Old 03-08-2011, 07:59 PM   #16
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: May 2004
Posts: 11,615
Quote:
Originally Posted by GalaxyBoy View Post
Maybe this is the manager's way of telling his under-performing associates that they better be on the ball and helping customers before they get frustrated enough to push the button, and if they DO push it then the poor associate in that department is that customer's slave for the rest of his visit.
I'm sure the associate clerk will be very eager to help.

You: "Can you help me find the two inch long hex head 1/4" bolts?"

Him: "That's not something we carry. Thanks for ringing the buzzer. Now can I help you find something else--the exit, maybe? No, let me help you find your car. I'd like to know what it looks like, since sometimes I have to go out in the parking lot and retrieve those heavy, unwieldy carts with the pointy edges. Lots of accidents in parking lots."

Good retail assistance is hard to find
__________________

__________________
"Freedom begins when you tell Mrs. Grundy to go fly a kite." - R. Heinlein
samclem is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
USAA Customer Service mickeyd Other topics 2 01-30-2011 06:15 PM
Speaking of customer service... hguyw Other topics 18 01-09-2010 12:46 PM
Customer Service Moemg Other topics 60 01-08-2008 03:46 PM
customer service? ladelfina Other topics 4 07-26-2006 01:35 PM
Customer service # Arif Other topics 1 06-16-2006 03:26 PM

 

 
All times are GMT -6. The time now is 12:51 PM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.