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Old 09-17-2014, 11:39 AM   #21
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I honestly did not know that I was expected to leave a tip when staying at a national hotel chain!
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Old 09-17-2014, 12:00 PM   #22
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I honestly did not know that I was expected to leave a tip when staying at a national hotel chain!
It's news to me too... I do tip at restaurants "based on service levels" and I tip my barber, but that's about it.
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Old 09-17-2014, 12:04 PM   #23
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"Expected" by whom? If someone can cite an etiquette or business manual that says it's customary to leave room tips no matter whether it's a private hotel or a motel chain, then I would consider that fairly authoritative.

On the other hand, a profit-making company that contrives a new tipping "rule" in service of its own bottom line, and publicizes it in an attempt to guilt-trip customers, is too hypocritical to take seriously.

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I honestly did not know that I was expected to leave a tip when staying at a national hotel chain!
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Old 09-17-2014, 12:13 PM   #24
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Count me in the camp that would tip for extraordinary service. However, I am not going to pay up front in hopes of it. If everyone tips the service staff, exceptional service will regress to the mean.

It's interesting the differing state laws regarding service employees who make their primary earnings off tips. In Indiana, where I worked as a server and bartender, I was paid something like $2.13/hour + tips (and tip share if bartending). Here in California, I believe servers are paid minimum wage ($9.00/hr) + tips. It doesn't affect how much I tip now that I'm living here, but maybe it should? After all, as the customer, I'm already paying that wage through the inflated price of the meal.

Anyone have thoughts on this? Perhaps instead of tipping my standard 15% even for below average service (I'll leave less for poor service), I should leave 10% on average in CA?
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Old 09-17-2014, 12:37 PM   #25
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If everyone tips the service staff, exceptional service will regress to the mean.
Quite right.
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Old 09-17-2014, 12:43 PM   #26
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On the other hand, a profit-making company that contrives a new tipping "rule" in service of its own bottom line, and publicizes it in an attempt to guilt-trip customers, is too hypocritical to take seriously.
For what it's worth, this isn't a new thing. I've know about tipping housekeeping at hotels for a very long time.

It is true that Marriott's is publicizing it, which is new.
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Old 09-17-2014, 12:51 PM   #27
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It's interesting the differing state laws regarding service employees who make their primary earnings off tips. In Indiana, where I worked as a server and bartender, I was paid something like $2.13/hour + tips (and tip share if bartending). Here in California, I believe servers are paid minimum wage ($9.00/hr) + tips. It doesn't affect how much I tip now that I'm living here, but maybe it should? After all, as the customer, I'm already paying that wage through the inflated price of the meal.

Anyone have thoughts on this? Perhaps instead of tipping my standard 15% even for below average service (I'll leave less for poor service), I should leave 10% on average in CA?
10% sounds about right … although some presumptuous restaurant owners have taken it upon themselves to "suggest" 20%, even in Ontario where a minimum wage of $8.90/hour is in effect ($10.25 for alcohol-free restaurants): Standard tip in Toronto restaurants now 20 per cent. Try that little game with me and there simply won't be a tip.

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For what it's worth, this isn't a new thing. I've know about tipping housekeeping at hotels for a very long time.
I've known about tipping policemen and judges for a very long time, too. They are dedicated public servants who always appreciate a little extra.
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Old 09-17-2014, 01:19 PM   #28
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...If everyone tips the service staff, exceptional service will regress to the mean.
Agree with that as well.

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It's interesting the differing state laws regarding service employees who make their primary earnings off tips. In Indiana, where I worked as a server and bartender, I was paid something like $2.13/hour + tips (and tip share if bartending). Here in California, I believe servers are paid minimum wage ($9.00/hr) + tips. It doesn't affect how much I tip now that I'm living here, but maybe it should?
And that's another thing that makes the whole tipping process a farce. How am I, as a customer, supposed to know the inner-workings of the pay scale and benefits of these employees? How should I know what is an 'appropriate' tip? That's what management is for - they have access to all that info. I just want a meal (or whatever).

Perhaps this will have a silver lining. Maybe this will cause such a backlash that Marriott will listen to their customers and start a strict 'no-tipping' campaign (for extra-ordinary service, one could see the manager and do whatever they like). I think I'll write Marriott about this, and I'm half-tempted to walk into a Marriott and ask to see their entire staff's salary, responsibilities and benefits - after all, if they think I should reward one group of employees, I need a frame of reference - maybe another group is at least as deserving? How would I know without a complete review? And then I'll suggest the manager meet me at 2:00 next Tuesday to review my staff's salary plans - the meeting should only last about three hours, and coffee will be served.

As I alluded to earlier - why would a 'hospitality' business ask their 'guests' to monitor pay/performance of their employees? That's work, their work.

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Old 09-17-2014, 01:31 PM   #29
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An excellent plan, ERD50!
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Old 09-17-2014, 04:36 PM   #30
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Fatigued? Yes but I still tip waiters & waitresses, hotel maids, barber, golf club cleaner on hole #18, taxi drivers, .... They expect it, some deserve it, and I feel obligated to give tips. My LBYM does not extend to tipping.
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Old 09-17-2014, 04:57 PM   #31
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Well I'll be, Emily Post says you should tip hotel housekeeping. I never knew that. Everything else I'd heard of.


http://www.emilypost.com/out-and-abo...ing-guidelines

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Old 09-17-2014, 05:01 PM   #32
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Quite a few "Mr. Pink's" here, hehe!

I'll tell you where the corporation is milking the tip thing: cruise lines. Maybe Marriott got the idea from them.

I cruised in an era when the tips were handed to your cabin steward (aka maid) at the end of the cruise. In that era, you really got service! They 'read' you, anticipated your needs, and really did a good job.

Enter the era where the tip is included on your shipboard account. Now it's all about the employees "not doing a bad job". That is a huge difference. They basically just want to " keep their head down". Of course I am generalizing, but I've been on many cruises before and after the change, and the service changes are stark.

Hint for modern day cruisers...if you want good service, repeat the employees name over and over to them...the only thing you have now is writing their name on the survey (good or bad) at the end of the cruise.
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Old 09-17-2014, 05:43 PM   #33
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Quite a few "Mr. Pink's" here, hehe!

I'll tell you where the corporation is milking the tip thing: cruise lines. .

I forgot about that. I double tipped when I went to Alaskan cruise this year as I forgot that the tip was already included. By the time I've corrected my mistake, the cruise was half over.

For a 10 day bus tour in Costa Rica, tour company suggested specific range of daily tip amount but did not included in the tour price. The money was collected at the end of the tour and service was good.
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Old 09-18-2014, 07:23 AM   #34
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Enter the era where the tip is included on your shipboard account. [...] Hint for modern day cruisers...if you want good service, repeat the employees name over and over to them...the only thing you have now is writing their name on the survey (good or bad) at the end of the cruise.
FYI, you're still expected to tip your housekeeper at the end of the cruise, over and above the $12/day/person that is built into your bill.

And for what it's worth, the last/only two cruises I've been on (Princess), our housekeeper was very friendly and greeted us by name every time we saw her as we were coming/going. Interestingly, a very disproportionate number of the service staff were from the Phillipines. I wonder if that's a cultural thing.
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Old 09-18-2014, 07:32 AM   #35
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I'll tell you where the corporation is milking the tip thing: cruise lines. Maybe Marriott got the idea from them.

<snip>Enter the era where the tip is included on your shipboard account. Now it's all about the employees "not doing a bad job". That is a huge difference.
I remember being on theknot.com when I was planning my wedding and reading a post from a woman who'd gotten a cruise as a wedding present. She and her fiancé didn't have two nickels to rub together and she wanted to know if they could do that cruise with no other payments out of pocket. She was horrified to find that tips would be added to their bill automatically and could be removed only if you insisted that you'd had bad service. Then the other posters pulled the guilt trip...these are poor people from developing countries, they get paid crappy wages (not subject to US laws because the ship is flagged in other countries), they really pamper you, etc. And who decided to do business that way? The cruise line management.

That really turned me off of the major cruise lines. I do not want someone who happened to be born in a poorer country treating me like the Queen of Romania. I was so happy when DH and I went to Alaska that we found a small cruise line with US-flagged vessels, that paid its crew according to US laws, and where tips were a voluntary amount you yourself chose at the end of the trip.
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Old 09-18-2014, 11:02 AM   #36
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Frankly I'd prefer that the price of services include the cost of reasonable service, and that the wages of the workers reflected the full value of their reasonable service. I wish the tipping game would go away, not keep spreading, and I'm willing to pay more for the product if it already includes decent wages for the workers and not expecting us to make up for it in tips.

I'd like to see tips reserved for truly exceptional service. If I'm not happy with the service I can still request to speak to a manager or supervisor just as I could today.
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Old 09-18-2014, 02:08 PM   #37
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Tipping delegates’ management, it becomes my function to counsel/fine the wait staff for not noticing the dishwasher left egg on the fork or lipstick on the coffee cup. This further cascades to it being the wait staffs problem to motivate the dishwasher, deliver candid feed back to the chef, etc.

Living in Japan where employees are compensated for their abilities by their employer, refreshing. Imagine dishwashers, wait staff, bartender, and chef with 5, 15, 30 years of embedded skills, who fully realize their job focus is customer experience/satisfaction and your repeat business.

Tipping needs to go away, every customer interacted with becomes the medieval lord graciously deciding fate. Up or Down! This probably factors into why some cultures just say, No. Also where tipping is prevalent it can morph into bribery, thus returning stature to the worker.
I'm pretty sure the IRS is in the mix now, going after their cut of the tips, can you say convoluted?

Some Japanese businesses have brought their customs with them to our shores.
Japanese restaurants in New York introduce ban on tipping ? Japan Today: Japan News and Discussion.
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Old 09-18-2014, 02:15 PM   #38
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I have tipped extra on cruises, and not. I have seen no difference in the service. First the tip is at the end of the cruise.

We pay the tip in advance now. I don't know if the servers have access to this or not. For me, the service has already been paid for. To tip more just gets us back to tipping being expected. Saying that, I would tip more than the prepaid if the service was truly exceptional. Has not happened yet.
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Old 09-18-2014, 02:20 PM   #39
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Tipping delegates’ management, it becomes my function to counsel/fine the wait staff for not noticing the dishwasher left egg on the fork or lipstick on the coffee cup. This further cascades to it being the wait staffs problem to motivate the dishwasher, deliver candid feed back to the chef, etc.

Living in Japan where employees are compensated for their abilities by their employer, refreshing. Imagine dishwashers, wait staff, bartender, and chef with 5, 15, 30 years of embedded skills, who fully realize their job focus is customer experience/satisfaction and your repeat business.

Tipping needs to go away, every customer interacted with becomes the medieval lord graciously deciding fate. Up or Down! This probably factors into why some cultures just say, No. Also where tipping is prevalent it can morph into bribery, thus returning stature to the worker.
I'm pretty sure the IRS is in the mix now, going after their cut of the tips, can you say convoluted?

Some Japanese businesses have brought their customs with them to our shores.
Japanese restaurants in New York introduce ban on tipping ? Japan Today: Japan News and Discussion.
I am shocked, I tellya, there is still a culture where meritocracy is valued.

AFIK in Sumo wrestling even the referees are judged and graded on performance.

Heaven forbid that in western culture merit have any relevance to getting and especially keeping a job.
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Old 10-05-2014, 07:17 PM   #40
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I don't get it - most of my hotel stays are one night. I expect a clean room and I'm paying for it. I also expect hot water, the lock to work, and proper heating/cooling. So should I tip the HVAC guy, the locksmith, the water heater technician?



SSSHHHHHHHH!!!!!!

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