Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
USAA Verification Phone Calls
Old 06-29-2017, 10:28 AM   #1
Full time employment: Posting here.
 
Join Date: Jan 2008
Posts: 667
USAA Verification Phone Calls

Long time USAA member here and been very happy with their service over the years. But for the past few years they have subcontracted to this vendor to call members and verify automobile information. I typically don't answer phone calls unless I know the number and for about a month now I've been receiving calls from a 210 area code. Early on they left a voicemail stating they were a contractor for USAA hired to verify auto policy information.

They called again this morning and I called the number back. A gentleman answered the call and right away I noticed some broken english. Fluent, but definitely not native. He immediately asked for my USAA number, which I provided. Then he asked who he speaking with. I replied with "you tell me". His response was the spanish version of my name. So I immediately hung up.

I'm not sure why, but this makes me uncomfortable. Has any other USAA member received these types of phone calls? Just curious.
__________________

__________________
Retired July 2013 at age 49.

Lazy Portfolio Investor:
AA: 55% Stocks
35% Bonds
10% Cash
NanoSour is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 06-29-2017, 10:31 AM   #2
Moderator Emeritus
braumeister's Avatar
 
Join Date: Feb 2010
Location: Flyover country
Posts: 13,082
No. USAA member for over 40 years and I've never had such a phone call. Did you call USAA and ask about this?
__________________

__________________
I thought growing old would take longer.
braumeister is offline   Reply With Quote
USAA Verification Phone Calls
Old 06-29-2017, 10:38 AM   #3
Recycles dryer sheets
fidler4's Avatar
 
Join Date: Mar 2013
Posts: 233
USAA Verification Phone Calls

I've received letters from USAA saying a third party will be calling me to verify insurance info. I throw away the letters and ignore the calls. I also get non legit SCAM USAA emails which I delete. It's getting to the point where its more difficult to determine which is real and which is fake.
fidler4 is offline   Reply With Quote
Old 06-29-2017, 10:45 AM   #4
Moderator Emeritus
Bestwifeever's Avatar
 
Join Date: Sep 2007
Posts: 17,400
Not a USAA member but we've had the same car insurance for at least 20 years and have never had anyone call us to "verify" anything. I vote phishing.
__________________
“Would you like an adventure now, or would you like to have your tea first?” J.M. Barrie, Peter Pan
Bestwifeever is offline   Reply With Quote
Old 06-29-2017, 10:46 AM   #5
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
REWahoo's Avatar
 
Join Date: Jun 2002
Location: Texas Hill Country
Posts: 45,253
Quote:
Originally Posted by braumeister View Post
No. USAA member for over 40 years and I've never had such a phone call. Did you call USAA and ask about this?
Same here. USAA member for 47 years and never a had a verification call like the OP describes.
__________________
Numbers is hard

Charter resident of the lumpen slums of cyberspace

Retired in 2005 at age 58, no pension
REWahoo is offline   Reply With Quote
Old 06-29-2017, 10:48 AM   #6
Full time employment: Posting here.
 
Join Date: Jan 2008
Posts: 667
I called USAA to register a complaint and although it was a legitimate call, they now have me on a do not call list.
__________________
Retired July 2013 at age 49.

Lazy Portfolio Investor:
AA: 55% Stocks
35% Bonds
10% Cash
NanoSour is offline   Reply With Quote
Old 06-29-2017, 10:51 AM   #7
Recycles dryer sheets
fidler4's Avatar
 
Join Date: Mar 2013
Posts: 233
Here is info about USAA verification calls.

https://www.usaa.com/inet/wc/faq_PC_...080.1494911133
fidler4 is offline   Reply With Quote
Old 06-29-2017, 10:58 AM   #8
Thinks s/he gets paid by the post
Rustward's Avatar
 
Join Date: Apr 2006
Posts: 1,673
If this concerns you, why don't you contact USAA and ask them what is going on, rather than post on an internet forum to a bunch of strangers who don't use their real names?
Rustward is offline   Reply With Quote
Old 06-29-2017, 11:36 AM   #9
Recycles dryer sheets
 
Join Date: Feb 2015
Posts: 116
Yes. USAA member for 40 years.
Started getting these calls once a year for at least the last 5 years.
They are legit and they use outside contractors (so some may not be native English speakers).
You also typically get a letter beforehand advising you that they will be calling and that letter has the phone number you can call to get it done without delay and out of the way.
They just want to know about any pertinent lifestyle changes that will affect your insurance (e.g., now logging lots more miles for a commute for your auto insurance, home coverage, etc.)
I ignored them one year; they'll keep nagging.
dadu007 is offline   Reply With Quote
Old 06-29-2017, 11:57 AM   #10
Thinks s/he gets paid by the post
ExFlyBoy5's Avatar
 
Join Date: May 2013
Location: Country Living
Posts: 3,168
This has already been answered, but just to clarify that it could be a legit call...here's what I found on the USAA community site:

Quote:
SD4 and Security Aware,

I called the number you provided in your post and confirmed you were speaking with Professional Surveys, Inc (PSI) a trusted vendor with USAA for over 11 years. PSI contacts members on our behalf to complete an auto survey to make sure we have the correct rating information prior to the auto policy renewal. Our goal is to make our members feel comfortable when speaking to PSI; therefore, for your convenience I have included the link to our FAQ’s section regarding PSI. We direct our members here to learn more about PSI and our partnership.

SD4 and Security Aware, I am providing your feedback to the appropriate department for further consideration as we want to ensure our vendors are clearly identifying themselves at the onset of each call. Thank you for reaching out and sharing.

https://www.usaa.com/inet/wc/faq_PC_...&SearchLinkPhr...
__________________
Retired in 2014 at the Ripe Age of 40
Founder and Head Lounger @ The Life of Leisure Institute
ExFlyBoy5 is offline   Reply With Quote
Old 06-29-2017, 12:17 PM   #11
Thinks s/he gets paid by the post
 
Join Date: Mar 2017
Location: New York City
Posts: 2,838
Quote:
Originally Posted by NanoSour View Post
Long time USAA member here and been very happy with their service over the years. But for the past few years they have subcontracted to this vendor to call members and verify automobile information. I typically don't answer phone calls unless I know the number and for about a month now I've been receiving calls from a 210 area code. Early on they left a voicemail stating they were a contractor for USAA hired to verify auto policy information.

They called again this morning and I called the number back. A gentleman answered the call and right away I noticed some broken english. Fluent, but definitely not native. He immediately asked for my USAA number, which I provided. Then he asked who he speaking with. I replied with "you tell me". His response was the spanish version of my name. So I immediately hung up.

I'm not sure why, but this makes me uncomfortable. Has any other USAA member received these types of phone calls? Just curious.
Not yet, im a member over 35 years. I do miss them addressing me by my former rank. They used to say "Oh Lt BCG" how are you today. Now they stumble a few times over my last name. Maybe they call me mister i dont recall, but the LT is dead
__________________
Withdrawal Rate currently zero, Pension 137 % of our spending, Wasted 5 years of my prime working extra for a safe withdrawal rate. I can live like a King for a year, or a Prince for the rest of my life. I will stay on topic, I will stay on topic, I will stay on topic
Blue Collar Guy is offline   Reply With Quote
Old 06-29-2017, 12:20 PM   #12
Thinks s/he gets paid by the post
ExFlyBoy5's Avatar
 
Join Date: May 2013
Location: Country Living
Posts: 3,168
Quote:
Originally Posted by Blue Collar Guy View Post
Not yet, im a member over 35 years. I do miss them addressing me by my former rank.
Funny, I have the opposite reaction. I dislike that when I talk to them they use my former (retired as) rank and put it on all the mail they send. They missed the part when I was promoted to MISTER.
__________________
Retired in 2014 at the Ripe Age of 40
Founder and Head Lounger @ The Life of Leisure Institute
ExFlyBoy5 is offline   Reply With Quote
Old 06-29-2017, 12:40 PM   #13
Moderator Emeritus
braumeister's Avatar
 
Join Date: Feb 2010
Location: Flyover country
Posts: 13,082
Quote:
Originally Posted by ExFlyBoy5 View Post
Funny, I have the opposite reaction. I dislike that when I talk to them they use my former (retired as) rank and put it on all the mail they send. They missed the part when I was promoted to MISTER.
Sometimes a company salesperson will ask "Is it OK to call you [my first name].

Once in a while I'll say "No, I prefer to be called either "Ambassador" or "Your Lordship". For some odd reason that always leads to a very long silence.
__________________
I thought growing old would take longer.
braumeister is offline   Reply With Quote
Old 06-29-2017, 12:48 PM   #14
Thinks s/he gets paid by the post
ExFlyBoy5's Avatar
 
Join Date: May 2013
Location: Country Living
Posts: 3,168
Quote:
Originally Posted by braumeister View Post
Sometimes a company salesperson will ask "Is it OK to call you [my first name].

Once in a while I'll say "No, I prefer to be called either "Ambassador" or "Your Lordship". For some odd reason that always leads to a very long silence.
That's a great idea. I have been called lots of things...most of which I can't post here.
__________________
Retired in 2014 at the Ripe Age of 40
Founder and Head Lounger @ The Life of Leisure Institute
ExFlyBoy5 is offline   Reply With Quote
Old 06-29-2017, 05:05 PM   #15
Moderator
Walt34's Avatar
 
Join Date: Dec 2007
Location: Eastern WV Panhandle
Posts: 19,672
Quote:
Originally Posted by braumeister View Post
Once in a while I'll say "No, I prefer to be called either "Ambassador" or "Your Lordship". For some odd reason that always leads to a very long silence.


DW just came into the room to find out why I was laughing.
__________________
I heard the call to do nothing. So I answered it.
Walt34 is offline   Reply With Quote
Old 06-29-2017, 05:30 PM   #16
Thinks s/he gets paid by the post
jollystomper's Avatar
 
Join Date: Apr 2012
Posts: 1,997
Quote:
Originally Posted by braumeister View Post
Sometimes a company salesperson will ask "Is it OK to call you [my first name].

Once in a while I'll say "No, I prefer to be called either "Ambassador" or "Your Lordship". For some odd reason that always leads to a very long silence.
A person after my own heart! I did this once, I responded off the top of my head "Call me 'Lord High Executioner', just don't ask me why, its classified". They didn't seem eager to sell me anything after that...
__________________
FIREd date: June 26, 2018 - wwwwwwhat a rush!
jollystomper is offline   Reply With Quote
Old 06-29-2017, 06:23 PM   #17
Thinks s/he gets paid by the post
 
Join Date: Jul 2002
Posts: 1,236
I have been getting these calls and letters from the USAA firm wanting to make sure my USAA information is correct. Even though I have been a member for over 40 years, I suspect they question that my reported annual mileage is too low. I ignore them for about a month and then tell them that I was to the website and the mileage figure have just been updated. which is true.
The website keeps reminding me that the average driver puts on 12-15K miles per year and question my four cars with 8K miles each per year.
RE2Boys is offline   Reply With Quote
Old 06-29-2017, 06:32 PM   #18
Thinks s/he gets paid by the post
 
Join Date: Mar 2017
Location: New York City
Posts: 2,838
Quote:
Originally Posted by RE2Boys View Post
I have been getting these calls and letters from the USAA firm wanting to make sure my USAA information is correct. Even though I have been a member for over 40 years, I suspect they question that my reported annual mileage is too low. I ignore them for about a month and then tell them that I was to the website and the mileage figure have just been updated. which is true.
The website keeps reminding me that the average driver puts on 12-15K miles per year and question my four cars with 8K miles each per year.
At least you get a letter, somehow I made it to the email list and i cant open up what they are sending me. Seems when I paid the flood insurance last month they applied it to my home owners policy and they were emailing me with threats that I have an over due flood policy bill. A phone call straightened it out. I called to them to ask whats the email say?
__________________
Withdrawal Rate currently zero, Pension 137 % of our spending, Wasted 5 years of my prime working extra for a safe withdrawal rate. I can live like a King for a year, or a Prince for the rest of my life. I will stay on topic, I will stay on topic, I will stay on topic
Blue Collar Guy is offline   Reply With Quote
Old 06-29-2017, 06:42 PM   #19
Full time employment: Posting here.
 
Join Date: Jul 2013
Posts: 704
I must be addressed as 'El Conquistador' phone call from Bob & Tom radio show.
__________________

Clone is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Harrassing phone calls over auto warranty virginia Other topics 45 10-18-2008 11:44 PM
Old cell phone won't make 911 calls free4now Other topics 3 08-02-2008 06:37 PM
Stupid California proposition phone calls Dry Socks Other topics 9 11-09-2005 11:53 AM
MCO Financial phone calls.. OldAgePensioner FIRE and Money 2 09-27-2005 05:18 PM
Free Long Distance Phone Calls, On Your PC ShokWaveRider Life after FIRE 16 09-08-2005 11:54 AM

» Quick Links

 
All times are GMT -6. The time now is 06:22 PM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.