Those voice recognition things are The Worst. Makes me long for "press 1"/"press 2", etc.
Service gets crappy, usage goes down. Response, raise prices. Great system!
Same thing with public transportation. Make it less reliable and go fewer places, so fewer people take it; then say "declining ridership" and cut routes/raise fees even more. In Boston in the '80s I remember taking the #1 bus to work. My commute ranged from 30 min. to 1 hour and 20. Privatization by stealth. After the hour-plus experience I started driving (given an hour and 20 min. I could have walked it, even).
Here it's a given that for regular postal packages you have to pick them up. If it's sent expedited from the US via USPS, though, we get a private Italian courier that comes to the door. If no one's home the regular courier driver will even leave them at DH's office down the street, which is nice.