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Old 07-03-2007, 06:44 PM   #61
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Service gets crappy, usage goes down. Response, raise prices. Great system!
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Old 07-03-2007, 08:05 PM   #62
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I also thoroughly enjoyed the voice operator system. After offering me no options even remotely close to what I wanted and punching zero, saying all the good "magic words" I know to get a person and coming up with nothing, I issued a fine series of different "magic words".

To which it replies "oh...you want to buy stamps?"

A fine money saver, those computer based front ends. Eventually the person either slams the phone down and swears to never use your products or services again, or finally gets through to a real person...except now their head is on fire.

No business should ever turn down an opportunity to talk to and service their customer as promptly as possible.

But I guess customer continuity and repeat business isnt much of a concern in this century...
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Old 07-04-2007, 04:55 AM   #63
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Those voice recognition things are The Worst. Makes me long for "press 1"/"press 2", etc.

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Service gets crappy, usage goes down. Response, raise prices. Great system!
Same thing with public transportation. Make it less reliable and go fewer places, so fewer people take it; then say "declining ridership" and cut routes/raise fees even more. In Boston in the '80s I remember taking the #1 bus to work. My commute ranged from 30 min. to 1 hour and 20. Privatization by stealth. After the hour-plus experience I started driving (given an hour and 20 min. I could have walked it, even).

Here it's a given that for regular postal packages you have to pick them up. If it's sent expedited from the US via USPS, though, we get a private Italian courier that comes to the door. If no one's home the regular courier driver will even leave them at DH's office down the street, which is nice.
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Old 07-04-2007, 08:24 AM   #64
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In this case they didnt even leave me a notice advising me that I should come and pick it up.

Of course, this was my fault: the notice simply MUST have been left. Because it should have been left right at the door by the guy who never came to the door. Therefore, I lost or overlooked it.

Because without exception, when something goes wrong, its the customers fault or the customer is mistaken. Isnt that how its always been?
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