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What is wrong with my PC?
11-10-2014, 03:09 PM
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#1
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Recycles dryer sheets
Join Date: Sep 2007
Posts: 464
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What is wrong with my PC?
My antivirus (Norton) expired three weeks ago, I won't be getting a new disk till Wednesday. About a week ago I started noticing the fan on my PC was running full steam, not knowing much about hardware I thought it was strange and it continues to get worse.
I started checking my CPU usage through Task Manger and found that it was going 100%. Even when no application was running it was still fluctuating. Today after I turned off my Fidelity Active Trader Pro program I startedhearing my PC fan Erving up again, no application was running.
I looked at applications through Task Mgr and saw three things running through IE, I did not initiating any of these thee
Kaa.im running
[mod edit] running
Careers-Find.com Careers - Windows IE running
These applications keep changing and the CPU sometimes running 100%.
looks like my PC was either infected with virus or hijacked? Somebody is using my PC to send out ads?
Help!
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11-10-2014, 03:24 PM
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#2
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jul 2008
Posts: 35,712
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Can you kill that task? Then, download AVG, Malwarebytes, and Microsoft Security Essentials, etc..., and run them all, one after another, until the malware is purged. May have to download the software with another PC, then run it on the infected PC in Safe Mode.
I once got a nasty virus that took me a long time to kill. Several AV software could detect that "rootkit", but failed to remove it.
PS. That link you included in the OP points to a bad Web site!
__________________
"Old age is the most unexpected of all things that happen to a man" -- Leon Trotsky (1879-1940)
"Those Who Can Make You Believe Absurdities Can Make You Commit Atrocities" - Voltaire (1694-1778)
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11-10-2014, 03:51 PM
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#3
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Feb 2004
Location: Portland, Oregon
Posts: 7,113
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Several months ago I had issues so I purchased RegCurePro. It took a while for it to work its magic but now I have no problems. I have it check every day for malware and once in a while it finds one. I tell it to fix and it does.
It also eliminated those ads that crop up on top of Explorer which infected my computer when I downloaded an Oracle update. Need to do that on DH's new computer.
__________________
Duck bjorn.
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11-10-2014, 04:01 PM
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#4
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Dec 2008
Location: On a hill in the Pine Barrens
Posts: 9,725
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Quote:
Originally Posted by Disappointed
My antivirus (Norton) expired three weeks ago, I won't be getting a new disk till Wednesday. About a week ago I started noticing the fan on my PC was running full steam, not knowing much about hardware I thought it was strange and it continues to get worse.
I started checking my CPU usage through Task Manger and found that it was going 100%. Even when no application was running it was still fluctuating. Today after I turned off my Fidelity Active Trader Pro program I startedhearing my PC fan Erving up again, no application was running.
I looked at applications through Task Mgr and saw three things running through IE, I did not initiating any of these thee
Kaa.im running
[link deleted here]
. running
Careers-Find.com Careers - Windows IE running
These applications keep changing and the CPU sometimes running 100%.
looks like my PC was either infected with virus or hijacked? Somebody is using my PC to send out ads?
Help!
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Avast flags that link as Mal. Better steer clear.
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11-10-2014, 04:51 PM
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#5
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2008
Posts: 13,150
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Sounds like a heat issue.
My PC does that but not all the time. Every so often the CPU fan starts cranking on full.
To check if the computer is a heat issue with the CPU, what you can do is get a CPU heat monitoring program (there some some free ones around). When the fan goes cranking, watch the temperature to see if it rises up.
If that is the case, sounds like the CPU heat sink may need a re-coating of thermal paste.
__________________
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
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11-10-2014, 04:54 PM
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#6
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Thinks s/he gets paid by the post
Join Date: Jul 2005
Posts: 2,223
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Advise to NOT use that PC online until disinfected. I am no fan of Norton, but it is better than nothing. If you really need this machine everyday , get it to a local computer shop. They can purge the bad stuff. Expect to pay $75 -$100. Money well spent IMHO. Good computer geeks don't work for free.
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" A person is smart, but People are dumb, dangerous, panicky animals, and you know it " Agent "K", Men in Black
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11-10-2014, 05:33 PM
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#7
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Thinks s/he gets paid by the post
Join Date: Aug 2011
Posts: 3,609
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The free "Process Explorer" program has been quite useful for me to monitor what is hogging CPU and allows for killing and restarting processes.
-gauss
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11-10-2014, 05:42 PM
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#8
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Recycles dryer sheets
Join Date: Sep 2007
Posts: 464
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Thank you all. Mailman delivered the Norton antivirus this afternoon. Unable to download it through IE, but was able to do it through Chrome.
Norton found Trojan.Asprox.B
Suspicious.Cloud.5.A
Trojan.Gen
And many others. Will try to get other antivirus programs and run them again.
Mp
Sent from my iPad using Early Retirement Forum
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11-10-2014, 05:49 PM
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#9
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Thinks s/he gets paid by the post
Join Date: Mar 2013
Location: Western US
Posts: 1,214
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This is the reason to have a good back-up plan - just roll back to that squeaky clean copy and carry on.
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11-10-2014, 05:52 PM
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#10
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Recycles dryer sheets
Join Date: Sep 2007
Posts: 464
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Just checked my computer, Norton did not resolve the problem. CPU is running at 100%, no applications running
May have to take it in to have it looked at.
Sent from my iPad using Early Retirement Forum
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11-10-2014, 06:15 PM
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#11
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Aug 2011
Location: West of the Mississippi
Posts: 17,268
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Silly question. How old is the PC? Have you opened it an vacuumed out the insulating layer of dust?
__________________
Comparison is the thief of joy
The worst decisions are usually made in times of anger and impatience.
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11-10-2014, 06:55 PM
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#12
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Recycles dryer sheets
Join Date: Sep 2007
Posts: 464
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Had it cleaned up about a year ago. It was not acting like this until about a week or two ago.
Sent from my iPad using Early Retirement Forum
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11-10-2014, 07:12 PM
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#13
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Thinks s/he gets paid by the post
Join Date: Mar 2013
Location: Western US
Posts: 1,214
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It would be a useful exercise to eliminate the PC software question by booting into a Linux CD from the BIOS - e.g. F12/boot from CD/enter. If the fan is still running hard, it would indicate a hardware problem.
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11-10-2014, 10:34 PM
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#14
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jul 2014
Location: Spending the Kids Inheritance and living in Chicago
Posts: 17,099
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Boot your Pc into safe mode, without loading drivers.
Then run your antivirus program and it should be able to kill off the offending files.
Also download this from microsoft (its free and legit and rated pretty good)
Microsoft Security Essentials - Microsoft Windows
Again, after you install it, reboot your computer into SAFE mode and run the MS antivirus or any other antivirus programs. This is because the viruses sometimes cannot be removed when running in normal mode as the programs are active (even if hidden).
This is not your issue, but later take your vacuum, open your computer box and vacuum the dust out of it. I did that and my fan became much quieter.
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11-11-2014, 04:43 AM
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#15
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Dec 2008
Location: On a hill in the Pine Barrens
Posts: 9,725
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There is a possibility that the virus and malware have used system restore to back up their installation. If you see files being flagged that look like "C:\System Volume Information\_restore…" then you must turn off System Restore and run the antivirus system AND Malwarebytes to eliminate the problem. This may take several runs of the programs and rebooting. I do something like the following:
1. Reboot to Safe Mode with networking.
2. Turn off System Restore.
3. You may or may not be able to update the AV/Malwarebytes definitions. If you can, great.
4. Kill what I can with AV + Malwarebytes.
5. Reboot to normal.
6. Update the software in normal mode if you can.
7. Run AV/Malwarebytes again.
8. Reboot.
There are always slippery, bad things which can possibly slip through the cracks. Then you'll need to troubleshoot and employ manual fixes or specialized tools during the sequence above.
If you have an older system, and get infected, you're never quite sure if the system is 100% cleaned. (Do you want to fix your 10-year old car that has spotty performance due to faulty electronics?) It is much simpler to get a new system and carefully copy your data to a USB device, and go forward.
The bad guys have unlimited resources and have been working around Norton and Microsoft for many years. I have zero confidence in those two companies being able to stay ahead. I use Avast and Malwarebytes, and very little else.
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11-11-2014, 05:49 AM
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#16
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Thinks s/he gets paid by the post
Join Date: May 2014
Location: Utrecht
Posts: 2,650
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Seems like you either have an application you installed gone haywire or a virus / trojan that puts you in a botnet (or run e.g. bitcoin mining).
Just one way to resolve this: re-install from scratch from a known "good source".
Also, don't use internet explorer anymore. Firefox, Chrome or similar are usually better to avoid nasty software installs and viruses. If you can muster it, install linux (ubuntu, mint or similar).
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11-11-2014, 08:40 AM
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#18
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Recycles dryer sheets
Join Date: Sep 2007
Posts: 464
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Thank you all. I ran complete scan with Norton twice last night and it SEEMS to solve the problem, not exactly sure if it did. Will download other programs and run them again.
mp
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11-11-2014, 09:33 AM
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#19
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Feb 2004
Location: Portland, Oregon
Posts: 7,113
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I purchased a printer cable yesterday at Office Depot and they gave me a coupon for a free computer check. See if your local store is offering that deal.
__________________
Duck bjorn.
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11-11-2014, 11:06 AM
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#20
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Recycles dryer sheets
Join Date: Oct 2013
Posts: 55
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