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Old 06-20-2012, 03:22 PM   #41
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I see them as the banking version of the dichotomy of Fidelity and Vanguard.

If I want service then I go with NFCU, but I either pay more or earn less.

If I want to earn more (or pay less) then I go with PenFed, but I don't expect any service.
It's remarkable that my experience has been the exact opposite. In fact, the service I got from NFCU was so terrible that I recently closed my accounts with them.

This shows the problem with overgeneralizing, since our perception only reflects our own peculiar experiences.
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Old 06-20-2012, 06:36 PM   #42
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It's remarkable that my experience has been the exact opposite. In fact, the service I got from NFCU was so terrible that I recently closed my accounts with them.
This shows the problem with overgeneralizing, since our perception only reflects our own peculiar experiences.
If I had more bad experiences from NFCU, or more good experiences from PenFed, then I'd be more balanced in my expectations.

I think that I should base my perception on my experiences, not on the experiences of a bunch of other people who do not share my situation.

... he said as he waited for NFCU to approve his father's application for an account.
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Old 06-20-2012, 07:58 PM   #43
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I think that I should base my perception on my experiences, not on the experiences of a bunch of other people who do not share my situation.
Which was my point, poorly conveyed.
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Old 06-20-2012, 08:40 PM   #44
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One more data point for those who might be interested -- I recently refinanced my mortgage into a PenFed home equity loan (5yr/1.99%). The transaction was easy and I had no problems with their customer service. I recognize, however, that a refinance is a standard run-of-the-mill thing for them. They might well falter in the face of a more complex and unusual situation; I can't say from my limited experience.
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Old 06-29-2012, 08:43 PM   #45
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Nords,

I know I've ranted about PenFed in an earlier thread - I don't use my accounts there at all, but do have some money there. The distaste in my mouth of what they did to me and being stranded in west Tx hoping for gas just sent me over the edge. Then the interaction with the customer service rep just added fuel to that fire. USAA has been much easier to deal with for everything - and recently Vanguard was pretty good, although both VG and USAA are driving me up a wall when I call them as I have to tell them every personal detail for them to verify that I am who I am.

So colored me unsurprised at their behavior.....
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Old 06-30-2012, 10:10 PM   #46
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I'm cautiously optimistic with NFCU. So far I've been able to do it all online, and they've opened a share savings account (with $5 transferred from Dad's checking account at another bank). They're going to open a no-fee checking account so that I can transfer money (from his other bank and from his Fidelity mortgage) to buy CDs.

I don't know why he needs a checking account to transfer the money, but that seems to be the rule. No fees so far.

NFCU also has a rule that you have to have an account open for at least 90 days before you can deposit by scanner. But once I can use my scanner to deposit Dad's long-term care checks, that'd save me some time & postage over Fidelity.

During the months that I've spent screwing around with PenFed, NFCU has pulled (very slightly) ahead in CD rates. So maybe this will all work out for the better.
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