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Old 03-17-2017, 05:12 PM   #61
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I've only used electronic bank transfers. Generally I'll make the transaction on a Monday and the money is at the bank on Wednesday. Why bother with paper checks?
1. I was not sure what bank or credit union account I was going to put the funds in.

2. I really don't think VG should have the option to not send me a paper check if I wish to receive one for MY money.
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Old 03-17-2017, 05:26 PM   #62
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For those with Schwab how is the security? I had them for stock and options from a former employer and the security was pathetic. Not that long ago passwords were limited to 8 characters with no symbols and were case insensitive! This got "fixed" but I was unsure of how well. I've also heard that the their 2 factor authentication is badly implemented.

For reasons other than their security I've been considering them but the security issue has kept me at bay.


Their passwords are very robust. They use a token for two step authentication, changing second passcode every 60 seconds-just like my old hospital. Very robust. They also have a local office. When I dealt with my dad's estate, I made an appointment and talked with them about the process--no losing the deaths certificate, since I brought it in person.
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Old 03-17-2017, 05:28 PM   #63
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I've never had any problems with either Vanguard or Fidelity but in moving back to the U.K. Vanguard are easier to deal with for overseas residents from my research on expat sites. Their ETFs also report into the UK tax authority so their equity dividends get the appropriate UK tax treatment. (Currently first 5k is free of tax then taxed @ 7.5%, as opposed to non qualified dividends being treated as regular income, for us taxed at 20%) The cap gains on the sale of shares of VG ETFs is also treated like the sales of individual securities so the first 11.5k is free of tax then, for our situation taxed at 10%.
Alan, are you saying Vanguard the brokerage house is easier for overseas residents or Vanguard ETF's are easier? Two very different things. For example, I hold VTI in my Schwab brokerage account. Would that work or would I have to hold it at Vanguard?
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Old 03-17-2017, 05:35 PM   #64
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Their passwords are very robust. They use a token for two step authentication, changing second passcode every 60 seconds-just like my old hospital. Very robust. They also have a local office. When I dealt with my dad's estate, I made an appointment and talked with them about the process--no losing the deaths certificate, since I brought it in person.
I too am very comfortable with their two step password authentication on-line.

I also like their use of voice recognition when I call in.

Agree on the local brick and mortar office. Most of our trips over there are for seminars or similar educational sessions. But once in a while, it's really nice to be able to sit with your rep to be walked through a process (like setting up POA for a family member on your accounts) and leave with it done. Nothing in the mail, no calling to check why nothing has happened, no waiting. Done on the spot.
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Old 03-17-2017, 08:03 PM   #65
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1. I was not sure what bank or credit union account I was going to put the funds in.

2. I really don't think VG should have the option to not send me a paper check if I wish to receive one for MY money.
I agree that you should be able to get a check option.

Maybe a workaround is to have VG electronically transfer the money to one of your checking accounts and then cut your own check if you want it to go to another institution. Would take a lot of time for the funds to clear and more effort on your part.

I'm always trying to design my money transfers for the day when not receiving interest on the money will mean some real lost dollars. At today's interest rates, some delay is not that much of an issue. But someday we will see the return of 4% savings rates (I hope) and then 2 weeks of lost interest on $10k is about $15 dollars ... good beer money.
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Old 03-17-2017, 08:49 PM   #66
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I add my new monies to two other brokerages, but have kept my money with them. In the past they have been my go to place to find my hard to snag illiquids. As others have mentioned, they have had to ramp up new help for inflows. Well yesterday, I must have unfortunately got one of the newbees. Totally useless and incompetent. Basically dumb....Might have came straight from the McDonalds grill the week before. Next time I will be smarter and ask if my "specialist" has been around a while or is one of the new dumb hires.
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Old 03-17-2017, 09:30 PM   #67
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Much of your VG (or any brokerage) experience is colored by your regular representative. A good rep will correct problems quickly and make things smooth for you. Let it slip you have "millions" more at another brokerage and you'll be assigned a good rep.
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Old 03-17-2017, 09:34 PM   #68
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Much of your VG (or any brokerage) experience is colored by your regular representative. A good rep will correct problems quickly and make things smooth for you. Let it slip you have "millions" more at another brokerage and you'll be assigned a good rep.
To my knowledge, I don't have a regular rep at Vanguard, or elsewhere, despite having 7 figures at three different places ....

I shouldn't have a need for one; why would I want to deal with a person, rather than having everything via the online interfaces?
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Old 03-17-2017, 09:41 PM   #69
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I actually avoid my flagship representative. I just want basic things to get done correctly. Is that too much to ask for a brokerage firm? I don't think so.
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Old 03-17-2017, 10:38 PM   #70
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I moved my traditional IRA from my local bank to Vanguard about a year ago. I haven't looked at the other places, but compared to my local bank Vanguard has been amazing. They were very prompt and helpful when I was going through the transfer. Granted, I have a single VBIAX fund and it's mostly on auto-pilot, but I have had no issues with their web site.

My local bank was terrible. Something as simple as increasing my automatic contribution required a phone call, waiting a week for them to send me paperwork, signing it, another week to send it back, and then another week or two before it took effect. With Vanguard I can do it all online in a matter of minutes, and can check balances at any time rather waiting a month for the next statement to be mailed.

Things may change in several years when I start taking withdrawals, but for now I'm quite happy with Vanguard.
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Old 03-18-2017, 05:22 AM   #71
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Alan, are you saying Vanguard the brokerage house is easier for overseas residents or Vanguard ETF's are easier? Two very different things. For example, I hold VTI in my Schwab brokerage account. Would that work or would I have to hold it at Vanguard?
I heard that Vanguard the brokerage house is easier to deal with for overseas residents, and they certainly didn't bat an eyelid when I updated our addresses to an overseas address (and told our rep).

Vanguard ETF's are "HMRC Reporting" regardless of where they are held.

ETA
One thing I did do before we moved was set up a Skype US phone number for about $40/year and changed this in Vanguard, and our US bank and credit cards for the 2nd level verification. (it works great)
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Old 03-18-2017, 05:36 AM   #72
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I had about 50% of our money at Vanguard and 50% at Fidelity and decided Fido was much easier to work with. Moved everything over to Fidelity about 5 years ago and very happy with the decision. Still held onto to some of my favorite Vanguard funds and don't trade them (to avoid the transaction fees). There are lots of low (or lower) cost options at Fidelity including free ETFs and Fidelity index funds and if I really want a Vanguard fund (like Wellington) I'll pay the fee for it.
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Old 03-18-2017, 06:36 AM   #73
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We have about 40% of assets at Vanguard.
Another 52% is in employee plans, so subject to moving in the future via rollover.

8.0% is at Schwab in a taxable account.

At this time Schwab is first choice when it is time to rollover. Customer services and features are preferred by us.
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Old 03-18-2017, 08:59 AM   #74
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Opened 2 Schwab accounts this morning.
Hopefully the transition will go smoothly..........
In addition to a nice site, nice bonus to make the move as well.
Should have done this yrs. ago...........
Rather than mumbling all the time under my breath about it.
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Old 03-18-2017, 09:38 AM   #75
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Opened 2 Schwab accounts this morning.
Hopefully the transition will go smoothly..........
In addition to a nice site, nice bonus to make the move as well.
Should have done this yrs. ago...........
Rather than mumbling all the time under my breath about it.


You got me looking. Yes some easy money to be made. But I worry because all my illiquid securities are with Vanguard and I am afraid they will screw it up somehow trying to transfer.
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That is a concern. LOL LOL
Old 03-18-2017, 09:43 AM   #76
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That is a concern. LOL LOL

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Old 03-18-2017, 11:19 AM   #77
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Edited to add: One caveat; I should probably mention that the reason I found the Early Retirement Forum was Vanguard. I followed the Morningstar Vanguard Diehards forum years ago, before the Bogleheads split off from it. On Diehards somebody mentioned an Early Retirement Forum had just been started, and I began reading over here. Then Bogleheads once it was started, instead of Vanguard Diehards. Then eventually I registered here. So, Vanguard is really why I am here at all.
I'm quite the opposite. The ER Forum is why I'm at Vanguard. Couldn't be happier to be done with all that active trading I was doing before ER and the move the Vanguard lazy portfolio.
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Old 03-29-2017, 06:57 PM   #78
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When i saw a portion of these images in the mobile friendly preview pane i thought it was going to be this guy.

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Old 03-29-2017, 07:13 PM   #79
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Old 03-30-2017, 12:38 AM   #80
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I respect Vanguard for their low cost philosophy but I moved my investments to Fidelity many years ago. At the time, Fidelity had much better customer service. Their private client group service is awesome but even their basic service is pretty good. However, I set up a small portfolio for my MIL with Vanguard. Low cost and I handle everything for her so it is simple.
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