I bought $100K Chinese renmimbi through them in January of 2008, keeping in mind the FDIC insurance limit of $100K for a single person like myself. The $5.5K in currency appreciation earnings since then are not covered. This is part of my "cash" position.
Their customer service is awful. I get to say this, because for seventeen years I ran a business which depended on customer service for it's success. From when I first attempted to obtain a hard-copy application (I don't have a printer to download their online version) until the account was actually opened, over three weeks passed, as the currency climbed. It took three calls to convince these hillbillies to put one in the mail to me. (No offense to anyone, I love the South, I just can't think of a better word to describe the obnoxious and unprofessional service I have consistently received from these maniacs.) With the exception of one female with whom I spoke, I've had a series of seemingly young, cocky and condescending reps who have consistently given me bad information, and talked down to me while they were at it. What more could I ask for from a bank?
In spite of all this, I remain fully aware that I approached them for the purpose of making money, not friends. They had a product (721,500 RMB) that I wanted, and were, at least at that time, the only game in town. May they get squashed by well-run competition.