Originally Posted by BellBarbara
I called into our agency Metlife, and complained about our car insurance rates. The person actually said to me "I will resubmit it to underwriting and see if they will rewrite the policy at current rates". So in other words, we were paying a higher rate because we were existing customers! They came back in one day with $400 less. So don't be afraid to ask them to "resubmit" to underwriting.
We are going to price shop again next year.
Don't you love those cryptic phrases they give you, to explain what they are doing? Your being generous in your phrasing. I call it screwing the loyal customers. Somehow there has become a disconnect between customer and company. Customer assumes loyalty means something. Company sees it as a lazy consumer to be taken advantage of. I have certainly learned my lesson this past year and have become a mercenary customer.