Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Auto Insurance Claims Service
Old 02-20-2006, 04:06 PM   #1
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
haha's Avatar
 
Join Date: Apr 2003
Location: Hooverville
Posts: 22,385
Auto Insurance Claims Service

It is easy to find out which policy is cheapest, but I also want to know about service. How are you treated when/if you have a* claim?

I have Progressive. After my recent not-at-fault wreck, they were great at giving me a fair price for my car. They offered somewhat more than State Farm, who insured guy who hit me.

Anyone have experience or knowledge pro or con about various companies claims work?

Ha
__________________

__________________
"As a general rule, the more dangerous or inappropriate a conversation, the more interesting it is."-Scott Adams
haha is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Re: Auto Insurance Claims Service
Old 02-20-2006, 04:18 PM   #2
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
REWahoo's Avatar
 
Join Date: Jun 2002
Location: Texas Hill Country
Posts: 42,107
Re: Auto Insurance Claims Service

Here are the top 15 auto insurers according to Consumer Reports, ranked according to overall customer satisfaction:


1 New Jersey Manufacturers Insurance Co.
2 Amica Mutual Insurance Co.
3 United Services Automobile Association
4 Auto-Owners Insurance Co.
5 State Automobile Mutual Insurance Co.
6 USAA Casualty Insurance Co.
7 State Farm Mutual Automobile Insurance Co.
8 State Farm Fire and Casualty Co.
9 Hartford Underwriters Insurance Co.
10 Erie Insurance Co.
11 Erie Insurance Exchange
12 GEICO General Insurance Co.
13 California State Automobile Assn.
14 Nationwide Mutual Insurance Co.
15 Safeco Insurance Co. of America

__________________

__________________
Numbers is hard

When I hit 70, it hit back

Retired in 2005 at age 58, no pension
REWahoo is offline   Reply With Quote
Re: Auto Insurance Claims Service
Old 02-20-2006, 06:41 PM   #3
Moderator Emeritus
Nords's Avatar
 
Join Date: Dec 2002
Location: Oahu
Posts: 26,617
Re: Auto Insurance Claims Service

Quote:
Originally Posted by REWahoo!
3 United Services Automobile Association
USAA is desperately trying to bulk up their customer base, since the military is much smaller than the 1960s-70s and their clientele are aging (& dying) rapidly.

If you have any remote connection with the military-- immediate family, Reserves or Guard, even ROTC-- it's worth giving them a call. They want your business and they'll try to make it work.
__________________
*
*

The book written on E-R.org, "The Military Guide to Financial Independence and Retirement", on sale now! For more info see "About Me" in my profile.
I don't spend much time here anymore, so please send me a PM. Thanks.
Nords is offline   Reply With Quote
Re: Auto Insurance Claims Service
Old 02-20-2006, 07:34 PM   #4
Dryer sheet aficionado
 
Join Date: Feb 2006
Posts: 42
Re: Auto Insurance Claims Service

FWIW we've been very satisfied with USAA.

AV8
__________________
AV8 is offline   Reply With Quote
Re: Auto Insurance Claims Service
Old 02-20-2006, 09:02 PM   #5
Moderator Emeritus
Nords's Avatar
 
Join Date: Dec 2002
Location: Oahu
Posts: 26,617
Re: Auto Insurance Claims Service

Quote:
Originally Posted by REWahoo!
Here are the top 15 auto insurers according to Consumer Reports...
Hey, Brewer, this started another train of thought.

For the last 20 years we've had our personal property/homeowner's insurance with Armed Forces Insurance Exchange (AFI), a smaller imitator of USAA with only military customers. Part of the attraction was their prompt claims service, another part of our satisfaction was the extremely low premiums which, in retrospect, AFI has learned were too low. They're actually dropping customers in the southeast's "Hurricane Belt" and premiums have risen almost 50% in the last couple years.

When a company like AFI isn't on CR's "Best of" list, is that because AFI only serves a small portion of the market, or is it because they're on rocky financial ground?
__________________
*
*

The book written on E-R.org, "The Military Guide to Financial Independence and Retirement", on sale now! For more info see "About Me" in my profile.
I don't spend much time here anymore, so please send me a PM. Thanks.
Nords is offline   Reply With Quote
Re: Auto Insurance Claims Service
Old 02-21-2006, 07:28 AM   #6
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
brewer12345's Avatar
 
Join Date: Mar 2003
Posts: 16,391
Re: Auto Insurance Claims Service

Quote:
Originally Posted by Nords
Hey, Brewer, this started another train of thought.

For the last 20 years we've had our personal property/homeowner's insurance with Armed Forces Insurance Exchange (AFI), a smaller imitator of USAA with only military customers.* Part of the attraction was their prompt claims service, another part of our satisfaction was the extremely low premiums which, in retrospect, AFI has learned were too low.* They're actually dropping customers in the southeast's "Hurricane Belt" and premiums have risen almost 50% in the last couple years.

When a company like AFI isn't on CR's "Best of" list, is that because AFI only serves a small portion of the market, or is it because they're on rocky financial ground?
I've no idea what CR's screening criteria are, so I can't comment.

On AFIE: they are far, far smaller than USAA and are rated A- by AM Best (no Moody's or S&P ratings). They are also apparently not much interested in telling us about their financial condition since I see nothing resembling financial statements on their website. I personally would not be particlarly eager to do business with a small, marginally rated insurer like this, and I would encourage you to run if you see them get downgraded to B++ or below. OTOH, if you are happy with the service and rates, there is probably nothing wrong with them provided they don't slip any further.
__________________
"There are three kinds of men. The one that learns by reading. The few who learn by observation. The rest have to pee on the electric fence for themselves."



- Will Rogers
brewer12345 is offline   Reply With Quote
Re: Auto Insurance Claims Service
Old 02-21-2006, 09:55 AM   #7
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
cute fuzzy bunny's Avatar
 
Join Date: Dec 2003
Location: Losing my whump
Posts: 22,697
Re: Auto Insurance Claims Service

CR often doesnt consider small or regional players, and often doesnt include products or services from companies that require a membership or have very narrow acceptance guidelines. They're usually looking for companies with broad availability and open enrollment characteristics.

As important as the company is the agent. I'm with Farmers, who doesnt have the very best record on service and claims filing. But my agent is the son of the regional arbiter who ultimately decides if claims have merit and how they're paid. Besides the obvious benefit to that connection, my agent pretty much was raised to be an insurance agent since both his parents have been in the business all their lives. He's a real pro and spins the system as best he can in my favor.

I think theres also something to picking an agent that has some familiarity with people like you. My wifes agent here in Yuba City is used to people with no money that have very different lifestyles and risks than someone with a high net worth that retired early. So we decided to stick with my old agent thats 75 miles away...half his clients are well to do high tech workers and government workers that have a high net worth and many are retiring early. His "cookie cutters" are a lot closer to my cookie type.
__________________
Be fearful when others are greedy, and greedy when others are fearful. Just another form of "buy low, sell high" for those who have trouble with things. This rule is not universal. Do not buy a 1973 Pinto because everyone else is afraid of it.
cute fuzzy bunny is offline   Reply With Quote
Re: Auto Insurance Claims Service
Old 02-21-2006, 02:45 PM   #8
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
haha's Avatar
 
Join Date: Apr 2003
Location: Hooverville
Posts: 22,385
Re: Auto Insurance Claims Service

Thanks everyone for the info.

Ha
__________________
"As a general rule, the more dangerous or inappropriate a conversation, the more interesting it is."-Scott Adams
haha is offline   Reply With Quote
Re: Auto Insurance Claims Service
Old 02-21-2006, 04:25 PM   #9
Moderator Emeritus
Nords's Avatar
 
Join Date: Dec 2002
Location: Oahu
Posts: 26,617
Re: Auto Insurance Claims Service

Quote:
Originally Posted by brewer12345
OTOH, if you are happy with the service and rates, there is probably nothing wrong with them provided they don't slip any further.
Thanks, Brewer, that's pretty much the situation.

They mention declining reserves & rising premiums in their member reports but that's about all the details we get too.

I have zero customer loyalty between the two. Every year I go through the pricing shuffle to decide if USAA should get all our business or if it should stay split. You'd think one or the other would get the hint & offer a discount by now...
__________________

__________________
*
*

The book written on E-R.org, "The Military Guide to Financial Independence and Retirement", on sale now! For more info see "About Me" in my profile.
I don't spend much time here anymore, so please send me a PM. Thanks.
Nords is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Auto Insurance Defensive Driver Discount mickeyd Other topics 23 02-05-2017 04:54 PM
Auto insurance policy modhatter Other topics 3 04-04-2007 09:09 AM
auto insurance warning mathjak107 Other topics 19 12-25-2006 03:26 AM
The book, The New Health Insurance Solution Martha FIRE and Money 20 05-15-2006 11:16 AM
Auto Insurance snowbird Life after FIRE 6 09-04-2005 11:24 AM

 

 
All times are GMT -6. The time now is 04:29 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.