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Bank Of America “Advanced Center”
Old 03-14-2019, 02:23 PM   #1
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Bank Of America “Advanced Center”

BofA opened one of these fully automated centers near me. They are my main bank for checking and billpay. They have lots of ATMS but none are very convenient unless I am going in one particular direction. I only need an ATM every 6 weeks or less. I was pleased when this new location opened nearby and today I went there. First I noticed no drive up service. Then I realized there’s no tellers and no employees whatsoever. They have 3 ATMs inside, some video conference kiosks, two video conference rooms and a restroom all accessible by swiping your bank card. I guess you can open accounts, submit documents etc. it was creepy and huge footprint for what it was. I’ve misjudged how quickly companies are willing to abandon employees for technology in retail locations.
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Old 03-14-2019, 03:35 PM   #2
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Are the videoconference kiosks for communication with B of A or anyone? I'd be a little concerned that anyone with a B of A card could get in at the same time I'm in there by myself, so I'd be wary of using a videoconference kiosk for, say, chatting with friends and family.

Doesn't sound like a great advantage over your standard ATM setup, and it's more expensive. It does seem consistent with their de-emphasis on keeping skilled workers at places convenient to the customers. When DH died 2 years ago he had a small (under $300) checking account balance. They did send me a snail mail letter- must have access to the SS death records- but I found that the local employees could do nothing but hand off whatever paper I filled out to the next place- no idea what the whole process looked like or how long it would take. They also had only one notary- if she was out, well, too bad. Come back again. The branch most convenient to me eventually closed after being a bank office for 50 years.
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Old 03-14-2019, 03:39 PM   #3
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Don't you just want to put on your best animatronic voice and ring up their call-center human for a teleconference? "Hell-o, this is HAL. I think I may have overdrawn my checking account. . ."


I went into McDonalds yesterday and again bypassed the ordering kiosks and spoke to the nice person behind the counter. Much faster and less trouble for me, costs nothing extra, and lets me interact with another human. Do it while the option still exists!
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Old 03-14-2019, 05:18 PM   #4
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Originally Posted by samclem View Post
Don't you just want to put on your best animatronic voice and ring up their call-center human for a teleconference? "Hell-o, this is HAL. I think I may have overdrawn my checking account. . ."


I went into McDonalds yesterday and again bypassed the ordering kiosks and spoke to the nice person behind the counter. Much faster and less trouble for me, costs nothing extra, and lets me interact with another human. Do it while the option still exists!
Interesting coz I use only the kiosks at Mcd's, as that is my only near assurance that the order is taken correctly.
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Old 03-14-2019, 09:33 PM   #5
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I like the kiosk at McD because it is another option to ordering at the counter. The convenience store sandwich counters put these in many years ago. Sheetz, Royal Farms, WaWa, etc. I’m sure they’re working on sandwich maker robots.
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