Originally Posted by brewer12345
I only have a Cap One online savings account, so I don't have personal experience with their branch banking. That said, branch banking is something they came into in the last several years viathe acquisitions of several different banks, so I would not be surprised at some issues in transitions. But I bet its not as bad as TD buying Commerce Bank. They had two weekends where they could not find many customers' balances, hit thousands of people with erroneous overdraft charges, etc.
My bank is one of those acquired by Capital One, and at first I was very distressed due to stories I had heard about their credit card practices. I don't have a credit card but was concerned about the acquisition of my bank and the fact that in my view they were jerks and slimeballs.
However, after several years the only difference that I can detect other than the name change is that Capital One removed fees that my old bank charged. They kept on the same personnel that worked there before at the bricks-and-mortar branches. Transition was absolutely seamless AFAIK.